Pacifica Senior Living

My dad only stayed one day. In all fairness my dad wasn't as ill as the others. but we were led to believe that there were several who were at my dads level and that wasn't true.

I would give them a 2 out of 5. I loved the apartment. I hated the food and it's unimaginative Daily menus. For instance: I would revue the Weekly menu and decide which meals I would go to. Usually it was 1 per day but sometimes because there was bacon I would go for breakfast and EITHER lunch or dinner. It was great for my diet. I lost 7 lbs while I was there. Cleaning my apartment was a laugh. I believe it happened 3 times in my tenure. In fact at one point I asked for a refund of [amount removed]for 7 weeks not cleaned. And received it. The close down of the main hall for games etc. was a laugh. It was closed 6 weeks after I arrived and was to reopen the week I left. I found the Admin. to be sadly lacking. Tenants were pleasant and most staff also pleasant but it seemed like some treated it more like summer camp than a job

The roof leaked in my apt forcing me to move out early. There were other things that needed attention but was never acted on just discussed. They did allow me out of the one year agreement however kept my deposit. I didn't really care about losing the money as I was happy to live somewhere that I enjoyed and didn't have to put up with the problems I was having. I really don't think the people in charge were responsible for the lack of attention to needs of their tenants I believe it was the owner. There was a couple of people that were very sympathetic but powerless to do anything. I'm sure the roof is repaired by now and other items addressed.

The 2 years my Mom has been here has been SO frustrating. Director after director come and go. They have trouble keeping an lpn ( nurse) and staff are constantly leaving. Staff don't give report so communication between each shift is non existent . We get frustrated that we were promised all this care ( for an increase price) but the staff isn't aware of what is needed. They cannot possibly keep up with all they NEED to do even once they are informed ( by us) and then good ones leave. This looks like a nice place, and it could be if [name removed] would just get their act together here.

Care staff - the facility is very very understaffed. They make up their own rules and procedures. When you ask about the care given to a resident they will argue and tell you that they are understaffed and they will do whatever they need to do to get their work done. Ex; a tech stopped giving medication to a resident [which did happen to my family member]. I spoke to the director and her response was " I know exactly who you are referring to as I have had that problem with her for a while'. Yet nothing changed. Maintenance staff- they try to keep up the facility , they have no budget for proper repairs Ex; we had trouble with the door handle/lock and a/c thermostat. We asked for repairs, maintenance would bring refurbished items to reinstall and usually things stayed broken. We asked why are they not using new lock for the doors they responded they they have no budget. Dinning room- the staff are lifeless and uncaring, and they are always out of something whether it be condiments or coffee. Ex; for Thanksgiving if you were lucky enough to get a slice of pumpkin pie they didnt have whipped cream. If you ordered toast they would be out of jelly. Food was always cold. They told us the kitchen is open for the residents whenever they need to eat or are hungry. Kitchen hours were not as stated, they always shut down 1 hour early. " the grill is shut down" how is this possible if its only 5 pm. Absolutely no security, no accountability of who was on the property. A resident had two young men living in her apartment for months. What a danger to the elderly persons living on the property. When asked about the issue they said they could not do anything about it.

This place is horrible, just stay away from this place , there is absolutely no compassion, no customer service, no responsibility, [name removed] seemed to be ok, but just a straight up liar, she will agree with you and promise to make sure everything will be good and it happens again, and again, and again. There is absolutely no accountability for this place , the turn over on employees is the worst I have ever seen. I so wish this place was different , I wish there was some accountability for this place , at the very least , don't llore to me in my face . [name removed] has lied to me numerous times, she has no accountability , the staff has no accountability , there are no rules nor regulations in this place . No wonder why every one is leaving at such an alarming rate .: LIARS. Take your love ones somewhere else .

The facility is unkept, the adm is terrible, there is staffing issues/ always short, and cheapest food available.

The first 20 days, the food was almost inedible. I gave my notice to leave about 45 days from the time I moved in. For that big above facility, the administration was inadequate. About 2 weeks after my notice, the food improved, and it looked like they were trying to make the environment a little better.

I feel I was taken advantage. The cottages was clean and the people friendly . My mom was too sick for their care but they accepted her, took a large payment , and sent her to the emergency room the next day. I called the admin and she avoided me. Would not recommend.

Told we had a New Chef (did not realize Bartender experience was considered Culinary School). The Kitchen Appliances have been broken for months. Food served is cold & lucky if it’s edible. Nothing fresh just frozen. Halls can be hot for heat running on hot days. Some of the Compressors have not been fixed in weeks so some residents have no air cond. Lots of employee turnover in last year. Residents now are moving other places. Not sure what going on since a company called Pacifica bought the place, but not hearing good info. But their advertising is top notch & full of lies.

Horrible Experience at Pacifica Senior Living – Our Worst Nightmare Come True We entrusted Pacifica Senior Living with the care of our beloved mother, and it turned into a heartbreaking tragedy. Please read this before making any decisions about this facility: • Rapid decline in just 11 days: Our mom lost 10 pounds in only 11 days. • Paid for Level 4 care – received less than minimal:We paid top-tier for full support—bathing, feeding, toileting, mobility, etc.—and staff treated her as if she needed no assistance at all. • Completely understaffed: Only one staff memberfor 15 memory care residents. Staff themselves admitted they were overwhelmed. • Uncaring and unresponsive management: Despite multiple calls and messages, no one returned our calls—including the Executive Director ( [name removed] ), Resident Services Director ( [name removed] ), Office Manager ( [name removed] ), and Sales Director ( [name removed] ). • Family did more than the staff: In 10 days, our family visited 8 times, bathed he

Absolutely worst care for Memory Senior Living. Please do more research before considering this facility. Patients left alone for hours, not given showers, food is deplorable and very understaffed. My Family member went in Healthy and left 10 days later in an ambulance due to a fall. Not discovered for hours. She lost 10 pounds in 10 days. We got her home and could never get her back to Health. She passed 18 days after leaving Pacifica/Cottages. Read Yelp Reviews.

Our dad was at Alta Vista for three weeks. He fell five times in six or seven days. If they are totally independent then it's a good place. However, they are understaffed at night. Before we moved him in he needed help going to the bathroom at night. That was our main focus. I don't think I told you he fell 5 times in six or seven days because they were not checking on him. We got him out. He was only there three weeks.

Across the board. Bad Experience. Management and Care was lacking for the months they served my father

This facility should be careful about calling themselves a Memory Care unit. My dad was there for [amount of time removed] and they tried to evict him. We were told he was difficult and being physical. We explained how difficult he was and was told that's why he should be in their facility. We were forced by the facility to pay a few thousand dollars to hire 24 hour care while I looked for another facility since they refused to care for him with their normal caretakers. It has been over a month since I moved him into a new facility and they still have not returned my dad's jacket I got him for Christmas. They said they cleaned it and when my brother went to the facility to get it, they conveniently couldn't find it. This seemed like a nice place but we found out later unless you sit all day and watch TV they are not capable of handling any dementia patients. My dads new facility is much better. They didn't make any promises they haven't kept. They know dementia patients are difficult and they are willing to work to try and make the patients feel at home. I would not recommend Meridian at all.

It was a complete mess when we started the process we were told we would save money by for their "specials". That never happened. I complained that the employee smoking area was right by my parents so they couldn't even open windows! Nothing changed. There was raw sewage in the same place as the smoking area. The food was terrible! We were told by [name removed] that we didn't need to give a notice. My parents were in tears everyday I moved them out as fast as I could back with me then they turn around and try to sue them. I am going to add pictures so you have a visual of what I am talking about. I would not put my stamp on that place disgusting.

I have multiple friends that live here and since the new management there is NO Transportation to speak of. The bus does not run and even if it did it has no wheelchair lift. Residents are instructed to call ride service and pay for it themselves! Their advertisements say transportation is provided and complimentary. People in this type of community clearly need transportation to medical appointments. Budgets are planned on it. This change is definitely contrary to their current website!

-0 on all!! 1 ).... This place was a total disgrace to say the least & they did Not even clean as they promised before I moved in !! I had I believe it was 6 weeks before I moved in & was a dirty mess !! I didn't feel at all welcome when moving in when I had problems & went & told them nothing got done & was told the gal who hired me was no longer there either !! 2) .... It was Not clean as promised. I should have gone back over 2 days before my move in & checked but was packing & busy aside from the fact they kept promising me sll would be cleaned. The gal quit I was told just before I did move in. The refrigerator really needed cleaning as dirty inside & door shelves a real mess, kitchen & both bathroom sinks were dirty, washing machine had gunk all around top when lifting the lid, dryer still very full of lint, floors were dirty & things stuck on floor, master bath toilet dirty & ants all over the floor there & in the kitchen floor, stripping between carpet & tole floor in each doorway had gunk coming out from under it, refrigerator leaked water from somewhere yet Didn't have an ice maker in it, kitchen faucet had to be screwed down as moved around, & none of the carpets were cleaned !! I called the fire dept. "2" as leaking natural gas at cooking stove & they advised me to Not use the cooking stove at all so had to buy an electric skillet to cook my meals or go out & eat !! 3) .... New girl often at desk when I paid rent & not very friendly, management would hardly even acknowledge you. 4) .... I can't speak about quality of care as didn't need that area !! 5) .... Administrative Staff avoided you when you came in & didn't speak. 6) .... As for the food I looked at it 3 different times & didn't look good & "1st" time I looked at it there were ants crawling all over the plate & area it sat on !! In checking back later the food was Not appetizing at all then either so never checked again !! Area didn't even smell appetizing when walking into the dinning room either !! 7) .... I never was told of any activities & just assumed there were none as never saw anything listed nor told there was snything to do. 8) .... This whole experience was most Extra Costly for me as had to hire movers again to get moved out !! For what it cost at this place, it was a super JOKE & I have told absolutely every one what a Total Old Run Down Dump that this whole Expensive Sad Experience this was !! Just "1" month before leaving I requested someone come look at this dump. The man who came down, with both the 2 young maintenance boys, told me he was one of the owners. I took him to the master bathroom & showed him all the "Ants" all over the floor & he just shrugged his shoulders. When I showed him all the gunk on the floor under the strips between carpet & tile where gunk was coming out, both times he said Well, why haven't you cleaned this up ?? I reminded him immediately was to be done before I moved in & also that I was "83" years old & can't get down on the floor !! About this same time I found out one of the management was jailed for Embezzlement of stealing "money" as she was doing the books !! I hope this answers your quarry as to my experience at this Horrible & Horriffic Dump !!

There have been at least 5 executive directors in the last 2 years. When the residents press their pendants it can take several hours to get a response. There is very poor communication from the on site management, and you can't reach upper management at all. It's cheap, that's about the only redeeming quality of this place.

Horrible Place. Elderly fraud report from past facility not caring for the residents that they have before contacted others.