Pacifica Senior Living

There is zero communication. There seems to be a lack of safety being a priority. Lack of daily items. ie- silverware and cups. The phone and internet system hardly worlds. And the list goes on... I would not recommend Pacifica Senior Living Skylyn to others, it was a very disappointing experience.

When I came to pick up my she was unclean and smelled awful. She had to go to the hospital because she was dehydrated and had developed a UTI. Based on the experience we have had with Pacifica Senior Living, we would definitely NOT recommend this community to other families.

I picked this community because of the pricing, amenities, and location. I am so disappointed.If you want to pay more for an apartment without senior amenities such as food, medical alert, desk service and limited activities etc then this is the place for you.

My experience in dealing with Meridian had been an absolute nightmare. They have constant turnover in their administrative staff. There has been 3 different executive directors and two different business office managers in the nine months my dad has lived there. The current office manager is completely incompetent. She threatened to evict my father for unpaid rent, even though I have a complete record of every check I've given them, that they in fact cashed. Proving we are up to date. I tried reaching out to the corporate office numerous times. They've chosen to ignore all complaints. My father was assessed as needing assistance with bathing and medication management. Not one time has anyone ever come to his room for bathing assistance. Even after I complained to the director of nursing and the executive director about it. The med tech has handed him someone else's meds to take on two different occasions. I've called ACHA and reported Meridian for all of the reasons listed above. Please advise people of these issues so they don't put their loved ones there. Its a decision I've deeply regretted

They say you can sit in the dining room and eat with friends but truth is they have a line of chairs blocking it so no one can get in! The direct quote from their website..”After a full day, sit down in the restaurant-style dining room for a delicious meal with friends” No way to treat seniors!!

This facility is horrible. They took away meals from seniors with no warning. And not enough credit to get meals for yourself. Just horrible!! No way to treat seniors! They did the same thing at their other community in Carmichael… just awful!

I would not recommend Crest as a residence for an aging parent. Clearly they have little regard for the needs of the elderly. Crest announced on 3/1/23 that on 4/1/23 they were no longer serving meals. This is one of the primary reasons Crest was chosen as a residence. Because of this policy change my mother had to move to another facility.

Not organized, nobody asked [name removed} to get a shower. Nobody invited her to activities. We made hair appointment and nobody came to get her but they still charged us. They didn't explain the rules on walking outside with other residents. Not aloud to walk outside. She only stayed one week. They didn't give one penny of Community Fee. Zero.

We are pretty unhappy here. They are understaffed and it's hard to get help. They just raised my loved one's monthly fee [dollar amount removed], starting in [date removed]!! They said it was across the board for all their communities and they added to the cost of the "levels" of care rather than rent. I suppose they raised it to pay for all the pipes they had burst around Christmas time...which flooded my loved one's room, in the first few weeks after moving in. My loved one has had money stolen from their room a couple of times. We reported it, but haven't heard anything as far as a follow-up. We are looking at moving my loved one soon to another community.

They mismanaged my mom's condition and treated her as a business opportunity to make more money and not as a person. The management staff cares about how many people they can put in memory care (regardless of the need) and that's it. Memory care is double the cost of independent living and even assisted living. The care staff was average, possibly good for some. Overall a horrible place to put your parents or elderly.

My loved one is no longer at the community. Everybody was always very friendly, and listened. They were not as attentive. They advertised a lot of activities, but my loved one did not engage in any of them. The value for the money was not good. They did not always clean up well. Overall, my experience was not good.

My sister-in-law put my father-in-law into Pacifica and I sprung him six days later and brought him to my house. In just six days he missed at least three meals that I know about because no one would help him to the dining room. He uses a walker but the dining room was so far away he knew he could not make it that far. They told him "they didn't do that" when he asked. On his second day he pressed the call button for four hours and no one responded. On his third day he fell and spent three hours in the floor yelling for help. He finally crawled on his hands and knees to his door and got it open just wide enough that the resident across the hall heard him yelling and summoned help. He scraped the skin off his forearm and it took three months to heal after I brought him home. They told him they had church services every Sunday that he looked forward to, but they lied. They have a beautiful unused chapel. They don't answer the phone and don't return calls. It was a nightmare.

I have lived here for 8 months. The bus service that they advertise doesn't exist hasn't existed since before I arrived but was never discussed when you signed the lease. I would have never signed the lease had I known that they only had transportation to doctors. No trips, no grocery trips. No outings and one excuse after another as to why they do not. The food is poor nutrition and definitely limited if you have any kind of eating problems. The maintenance of the place is poor. The The carpets need cleaned and have been suggested but nothing done. Although there are other things that do not meet the advertised services the above are probably the main things. The plus is the staff are great. The residents are friendly on easy to meet new people. The apartments are nice and well kept by the cleaning staff.

When I placed my mother with Pacifica Fort Myers I set it up to automatically withdraw payment from her account. 6 months later I get a message that they never processed the payments and they were going to to hit us with $200 a month late fees unless I gave them my credit card number. I refused because I pay from my mother's account and didn't want to put 20k on a card. I sent them a check instead. They took the late fees out of the check and racked up more late fees. I am preparing to sue. When I told them I would litigate they laughed and said go ahead.

It's an absolute hell hole! They stole 5 months of our lives. We were told falsehoods and mislead about the upkeep, bugs and the food. The place is crawling with bugs, it's dirty and the meals served resembles food for Third World countries.

Our family had an in person tour and right away we were not impressed with the community or the tour experience. We felt the community was really dirty and the young lady giving the tour was not dressed professionally at all. We saw a resident struggling in a wheelchair trying to get up to the dining hall and she did not even offer to assist that residents as we passed by.

Nothing to say but terrible service all around. They could improve on all the below. - Have consist staffing day and night. - Have experienced team members overnight to address some of the resident sun downing issues. - Have a knowledgeable Director who knows how to solution and not make accusations to family members. - Do not steal new clothes provided to residents by family members. Half of the wardrobe I bought for my loved one was missing along with their laundry hamper. - Faculty director be accessible to residents family when called and not avoid them. - Med techs do not call police on residents for being threatened with a plastic knife - Med techs don't call paramedics to transfer residents to hospital because they are under staffed

Cleaning sporadic, issue with theft, call buttons not answered, paid for hourly checks not done phone calls/emails unanswered, fire door/security camera not functioning, resident bully not addressed. In my opinion the staff that interacted with my mother were caring and kind and most were doing their best despite the complete lack of support and recognition of leadership

Pacifica Senior Living Oakland Heights is a horrible place and I would never recommend the facility to anybody.

This wasn't the right fit for our loved one, and we didn't feel comfortable placing our loved one here.