Pacifica Senior Living

I would recommend you not go to Meridian at Anaheim Hills. During a time when I was visiting my loved one they took out personal belongings from my loved one and didn't give them back to my loved one. There is no privacy for my loved one. The community didn't provide the do's and don'ts of the community to the family of the resident. The community doesn't allow any residents to have cell phones to communicate with family.

We did have a lot of problems with the care just because of the lack of staff, the staff that they did have were great though. I did not feel he got the care that my loved one got the care that they should have had. I found the maintenance staff and housekeeping staff exceptional. All departments were understaffed which I would say is an administrative issue.

This used to be Atria Sterling it has now been bought out by Pacifica and during that transition process the business side of things were pretty confusing and difficult. Trying to make decisions for our loved one regarding finances and scheduled was difficult, but that has all now been settled. The place itself is fine, the community has always looked nice and kept clean. During the pandemic the meals and dining were restricted, breakfast and lunch were served in the rooms and dinner was served in the dining room and residents had to take different shifts. Now that everyone is vaccinated they can eat in the dining room. However, they do have very inconvenient visiting hours for those who work a normal 8-5 job, they are horrible. Also we do find the communication with the medical staff is lacking and frustrating at times. Our loved one does really seem to enjoy the place and has made a few good friends.

I thought it was depressing. I couldn’t get out of there quick enough when I came to tour. I would never recommend it. The cost was a little bit less though.

My dad was a resident there. He was blind so NO ACTIVITIES for him. Very little effort to get him involved. Lots of turn over at this place. Communication is not very good. I had dry erase boards all over the room to ensure the staff knew what to do. Food is so/so. Director is MIA. Does not return phone calls or E-mails. They still owe me for an overcharge. Been waiting 2.5 weeks, I have heard "the check is in the mail" EVERY DAY. I would not recommend the place.

My Mother stayed here for a respite stay. There were issues. Transportation was too limited to be of service, the food was limited, boring and focused on cost not quality, and when the staff was called for help they took too long to arrive if the came at all. The wrist bands didnt work the first week and no one even checked for be sure they worked. The staff did not resolve issues when presented by the resident. I had to intervene. This place is not for an active resident. My Mother said the activities were almost like those for children. Positives include Netflix in the main room, staff were polite, happy hour, they allow pets, accommodations were nice, and nice residents. Overall, it wasnt bad and it was affordable.

TV - poor unable to accommodate all Direct TV service/offerings ie "On Demand". Activities - "weak" too much left to individuals Minimal options for shopping - 1x a week must sign up. We are far from other services, RX, cleaners, post office. Family needs to support or you need a car. Some have had to pay to be taken. They do MD trips on Wed within a specific area.

When this facility evaluated my Father they said they would be able to take care of him and they had the resources to deal with his combative nature. My Mother agreed and she paid the non-refundable $7,000 community fee. It hasn’t even been two weeks and they have already said to leave him in the hospital until his medications get fixed and then he can come back. They are trying but I think they are over their heads. In the middle of the night, I get urgent phone calls telling me to come to the facility to calm my dad down. I’m there every night from 11 p.m. to 5 a.m. trying to calm him down. I told the nurses that I think this is the wrong place for my Father and they disagreed with me. However, yesterday I demanded a meeting and they told me that I may be right. This is a good facility for residents who are non-combative and need memory care. It’s a good facility and they have a locked down unit with attentive staff.

I listen to my mom who lives here complain at how bad the food is here. It makes me sad that after the high cost she pays the food is served untasty, small portions, no seconds available they're always out, and no condiments on the table. If they want something like ketchup for there hot dog they have to run to the kitchen to get it. When they called in early for a meal substitute asking for a grilled cheese instead they were told were out of bread. really! now thats just ridiculous. I can go on but at this point you should be able to get that the dining experience is nothing to be excited about.

All is well for my mother with her move to this community for the time being. However she is in independent living, and sometimes needs more care than they are able to provide in the part of the community. They really nickel and dime you when it comes to getting extra care for your love one. The breakfast, and lunch are good, but their dinner services needs improvements. There are 100 guests, and only 2 servers at night. The residents would up to 45 minutes for their meals. It is still a work in progress for us in this community, and there is room for improvement overall.

My mother has been resident for 2 years and the facility has visibly declined. Common areas dirty; windows seldom cleaned and cobwebs linger for weeks. Outside has not been cleaned in over a year. Water shut off 6+ times in one year. However, activities are good and food is excellent.

Selected Pacifica for my Dad whom I'm moving from AL this Friday due to the progression of his Alzheimer's so this is a preliminary review.

Menu has a poor selection of fresh fruits and vegetables. Mainly heavy, starchy foods are available. Snacks are intermittently available. It is a for-profit facility which appears to favor the stock holders over the residents.

I did not feel very comfortable or get very many good vibes from my tour of this community. This place was way to small for all the residents they had currently living there and felt very cramped. There was also nothing that really stood out as far as amenities and features go. It was an older building with a hotel feel to it. It was just not the right fit for my mother.

clean facility nice food but seems to be shorthanded with employees. My Friend had to wait a long time for someone to help her get dressed. Both arms in casts. seems to have some bookkeeping errors as far as getting orders filled and etc.

I moved my 88 year old parents to this facility three months ago. I was attracted to the place because, like most of the other reviews, it is new, the physical facility is VERY nice looking, and the food in the main clubhouse was the best I have experienced in a place for seniors. My parents are i assisted living and are memory impaired. This place falls short in the areas of communication and service. There is no apparent system in place to let me know the health status of my parents. They both have high blood pressure but I was told they don't check it unless they see symptoms. Symptoms such as what, a stroke? In their sales brochure they promise weekly wellness checks but they don't have a system of letting me know what those wellness checks show. Because of this lack of accountability I feel like my parents are not being looked after very closely.

When my sister moved into this facility she was given permission to have her 2 cats live there. Then after 6 years and 5 different roommates, management said that she was never supposed to have the cats in the first place. They claimed pets were not allowed in companion rooms and the cats had to be removed immediately. Management stated that they did not know about the cats even though everyone else that worked there new about them. This has caused my sister so much heartache. I have to wonder what else management doesn't seem aware of.

Very tiny rooms and definitely an older facility. We did not prefer it for Mom although it was more affordable than some other places.

The food is very bad, and management says that I am required to pay for it. I can't eat anywhere else because I wouldn't be able to afford eating out AND paying for the food at Meridian. The residents also have pretty severe dementia, so I’m not really able to socialize. There are a couple of people that are mentally cognizant, but they are few and far between. Another negative aspect is that they have raised the rent by $100 a month. The one redeeming quality is that the size of my room is wonderful; all of my furniture was able to fit comfortably.

It's a big facility. They have assisted living and skilled nursing and dementia patients. I didn't like the way it smelled, and I didn't like that some of the staff smoked in the patio area because my mom has emphysema.