Pacifica Senior Living

This community was okay but it did not compare with another community that I was looking at. The tour was great and they were able to answer all of my questions.

Everybody is super friendly and always willing to fix any issues as soon as possible. They are short staffed. Housekeeping is supposed to be cleaning once a week and it has happened once. We had medication issues, missing his medicine for a day. I honestly think this is due to a staffing shortage. They provide a variety of meal options. They said they have transportation for doctors appointments as well as a shuttle that comes for the residents. Any communication has come from the executive director and he seems right on it. They have a portal that you can make your monthly payments on. We have had issues getting logged into it as of now.

It's still a relatively new experience, so the jury is still out so to speak. I'm definitely not sorry we put my family member here. She's getting used to it. It's always a transition going from your own place to community living. But overall it's been good. She moved in during Covid, so there were some challenges related to that, but things have been getting better. One of those challenges was fewer activities, but they're just now starting those back up again. She generally likes the food and is not losing weight. The staff have been good. When we've had any sort of problem, they've addressed it without delay. And the director has been more than helpful and has gone above and beyond.

We really like how our loved ones apartment and all the activities they have gone on. We also really like the dining room and the meals even though there has been some issues with covid and lack of staff. There could be some improvements with communication.

Of the places I toured, I liked this one second best. I was looking for a balcony, and I was pleased they had balconies and garages too. I liked that it was individual housing. But the negatives were you only got one meal a day. And you had to go down a hill to a separate building in order to eat. So I was concerned about trying to walk up and down the hill when it’s snowy/icy. Also, the building was 20 years old with stippled ceilings, which are not my style. But the people there were very friendly.

They seem to provide good care and activities. The staff are very friendly. My friend is in a studio in the memory care unit, and he has his own private bathroom. It's a very nice little unit. I would try to avoid the food though. He tells me he hates the food. It's never warm, and it's almost always processed diced chicken, sometimes with rice, sometimes with what they call a salad, which is iceberg lettuce, a couple of pieces of tomato, and no dressing. It's all flavorless and the same thing three times a day. Overall, I think it's a good value for the cost. The food is just the biggest issue.

The cottage setups are homier feeling and that's what made us choose this commubity I would recommend this community to others based on my experience

The cleanliness of the community is fine, but they are having some issues with staffing. The meals are pretty good as far as the quality, but if you are not able to make it downstairs to the dining room, they will deliver the meals to your room for a small fee, and that is for every meal needed to be delivered.

Generally the community is kept pretty clean, and most of the staff members are exceptional. The community is still pretty limited with the covid restrictions. The food is getting better, it was being delivered on trays, but now there is a new chef cooking the meals and creating a new menu. The activities are still pretty limited on the memory care side. The value for cost is pretty good, and in general we do think it is fair. The nurses who are available have done a good job, and have become well educated.

We toured Pacifica and it was a nice facility, but it seemed like my mom would just be one of many here and I didn't see that staff to resident intimacy that we were wanting. It was just not going to be the right fit for her.

I would check other places. I had a bad experience and I thought the issue was handled unprofessionally.

We chose Pacifica Senior Living Santa Fe at the time because we were on a very tight schedule and they had availability when we needed it. We did take a tour and it seemed like it would be a good fit. From what we saw, the room sizes seemed to be adequate compared to other places. It is hard to evaluate since we haven't been able to visit, but I think they are doing the best that they can.

We picked this facility because it was close to a family member so she could see him often. Also, if he had to stay long enough that he ran out of money, he was able to stay with medicare. He was diabetic and it was pour understanding that somebody at the facility would help him with his food choices and that he would be provided with customized care for his food and that did not happen. He was eating meals that he should not have been eating such as cereal 3 times a day. During covid when we could not come in, the staff members were not helping him with laundry or cleaning his room so things got pretty messy. We had to have a separate nurse come take care of him and sometimes there wasn't the best communication with the nurse and facility staff. On a positive note, this facility never got covid so they were good with keeping the residents safe.

My mother-in-law is living at Atria. She has a very nice room that includes a living room, a small kitchen, a bedroom, and a full bathroom. We like the size of the community, which is on the small side. Everybody there is very friendly and helpful. The only improvements that I would like to see are in healthier food choices, more activities, and more service to shopping and local events. I know that we’re going through Covid right now, but prior to Covid there wasn’t enough. They had trouble getting a driver for their van. They didn’t have one for months. The residents are paying a good sum of money and I don’t think it matches the amenities. However, like I said before, there are some amazing people working there such as the activities director, [name removed], who really keeps the residents entertained. I would like to see more interaction with the director and for him to reach out to the residents more often. He doesn’t engage with the family visitors as often as the past act director did. Overall, a fantastic place to be.

Pacifica Millcreek does a great job. They take good care, they look out for the details, listen, and solve problems when things happen.

The appearance is excellent. It is a private gated community with a large lake. It's a scenic area, heavily landscape, and it's a tropical forest. When the food was served in the dining room it was exceptional, since the pandemic it is served in the room and it is terrible. My apartment has a very nice patio with a phenomenal view of the parking lot (being very sarcastic). During the course of this pandemic, we have had no cases of the virus at our community. The staff have been super conservative and overly protective of its resident. This community has the potential to be the number one senior living in south Florida.

Clean, activities numerous, food service looks good. Rooms spacious. Lots of walking grounds. Outstanding staff.

Negatives: Food is a C- at best. Activity choices are geared toward women and they don’t try very hard to encourage participation. Took a while to get meds distributed correctly so keep an eye on that. It takes FOREVER to get handyman items completed. Sometimes a month and sometimes never. Still currently waiting to get air conditioning fixed. Updating is needed, a little old and tired. Positives: Good size rooms and layout. Pricing is good. Most people are friendly. Good central location.

I love the ambiance of the living spaces - so much like a home. The buffet for Easter was very nice. The staff are very nice and most considerate.

Had problems with some of the morning staff...afternoon staff ([name removed]?) outstanding. No crazy about dinners, breakfast and lunch fine.