Pacifica Senior Living

I picked it because it's so clean and pleasant. My loved one has a lovely room and the staff are very nice and friendly. But he doesn't get much attention. [name removed] is in a dementia unit. Every resident has dementia. He is going downhill because he has no stimulation.I would recommend the facility for someone with advanced dementia. The care is good. But it's difficult if you are still somewhat with it.

Minor issues were that they tried to feed a ham sandwich to my Jewish mother and did not know that pork and ham are the same thing. Also we were billed for medication that we specifically told them her insurance would not cover. Minimal activities were provided based on the condition that my mom was in. Everything else was very good.

We moved my loved on into Gardens at Northridge right before they transitioned owners. There was a lot of turnover then, as a result. Not the best experience with that period. Otherwise, the move in process was ok. Communication with the family could improve. We were never informed that the prior Executive Director had left or when the new Executive Director arrived. I stumbled upon that information. However, the new Executive Director seems very proactive. The staff at this facility are friendly and attentive, they know their residents. The food looks fine. The housekeeping is good. All in all, they do a good job here. As I understand it, they are one of the better care providers in our area.

I would give a recommendation based on my experience to date. If a friend asked about my experience, I would give a positive review. We picked this community, because of the price, services, and geographic proximity.

Overall, nice. Meals lacking. Too much grease, Hispanic food, cockroaches (saw 1 in kitchen area.) Maintenance poor, housekeeping weak (lackluster). Overall, appears they are trying to save money such that it compromises residents needs/comforts. Staff good with few exceptions. Lots of residential complaints. I am comfortable for cost. Affordable, yet overall I would not recommend if you can afford more. Unprofessional and extremely cheap on repairs and maintenance issues. Overall acceptable, yet lots of room for improvement!

They really are dog-friendly and have a very nice garden that dogs can run around in. The total dog count at the moment is 7, all of them small. The main problem is that the place has recently changed ownership and the new administration hasn't completely settled in yet. But they are very friendly and I think they are doing as well as they can.

The people were friendly- the remodeling went really well and it is a beautiful looking building. A house-keeper came 1 time a week.

Meridian at Laguna Hills is a nice resort like atmosphere. Basic services for assisted living are reasonable; however, any further services (ie, medicine management) can make this location very expensive for the long term.

Everyone has been been super welcoming, and the caregivers have been exceptional. Overall, the experience has been very positive, and the transition was smooth.

Pacifica Encinitas perfectly met the needs for our mother who is unable to live alone but still quite independent. The staff is lovely and very cheerful and helpful with all needs! Staff is helpful and kind and are very patient!

My mom is a resident at Pacifica Senior Living Heritage Hills. The staff are excellent in caring for the residents and I feel more than anything that my mom is safe. I think the food is very good. I receive a monthly newsletter and also phone calls, as needed. I will definitely recommend Heritage Hills to family and friends.

The community was comfortable, friendly and clean.

I've been here for two years and Pacifica has been terrific for me. I consider the primary staff is cottage #1. To be genuine great good friends.

I am writing this review in praise of [name removed] who is sales director at Pacifica Senior Living Forest Trace. [She] has been extremely helpful as we expressed interest in placing my mom in this facility; she is kind and was patient, answering all our questions, spending time with us describing the services and giving us a tour of the facility. We met with her three times onsite and communicated several times on the phone. We loved the apartment she showed us and the grounds are beautiful. After consideration my mom who suffers from macular degeneration decided to move into a different facility that is smaller in size and in a closer location to the family.

The communication with the family was very good during the application process, but not as good after the resident has moved in. The food is not great and they have policies on holidays of just delivering box lunches, which is difficult for residents who do not have family in the area to take them out for the holiday. The meals are mediocre. Attention to my loved one's medical needs has been pretty good. The activities could be expanded as there seems to be just the basics of bingo and once a week happy hours. I have suggested other options that might be more to my loved one's interests, such as baking days as they have a group kitchen, or gardening activities, which my loved one would love. These have not been very forthcoming. My loved one also has complaints about the front door not working properly and this has not been responded to. As my loved one needs to go out the front door to walk her dog and is in a wheelchair, this is a bit troubling.

We toured Monte Vista Village during our search for Independent Living for my mother. This facility seemed like a very good place. The cleanliness and friendliness was very good. Beautiful property!

The facility has an excellent team in place that are professional and care well for the daily needs of the residents -medications, housekeeping, friendliness etc. Unfortunately, unless initiated by the family, there is no communication after the resident has moved in. This weakness and others relating to the move-in experience can be easily remedied with administrative attention and intention. We would recommend the facility 100% with a single caveat- new resident integration into Woodmark life. Though we were told the Activity Director would engage with our brother, a reclusive personality, to encourage participation there was no follow through or contact to encourage involvement. Additionally, we were told he'd be partnered with a more social resident to help him meet people. After the first meal introduction, sadly that relationship never developed nor was he encouraged to sit with other people. We also assumed he would be given a tour of what is available and how he could use the facilities. Last week I showed him the gym area, which I was surprised to hear he had never seen. Bottom line, everything is in place for care but the introductory days are sorely lacking.

The experience with the community, has overall been quite good. The only issue is recent ownership change and poor communication to residents and families.

As with many places they experienced staffing issues and I am not sure I feel like the reality is as the sales associate portrayed it. My loved one spent a big part of every day there with my other loved one so I believe they were able to make sure our loved one got what they needed or family would have helped. Not sure how it would be if the family is less involved.

Overall you get a lot for the price here. We have just been disappointed with the amount of turnover in the staff and also with the taste and variety of the food that is served to residents. But I would recommend Pacifica Senior Living Rancho Penasquitos to others looking.