Pacifica Senior Living

The staff was very helpful and communicative. We had a very short time to chose a place and they made the choice easy. The staff has also gone above and beyond - when my father-in-law needed to be picked up from the VA Hospital, the nurse went and got him.

Pacifica Senior Living Riverside has, by far, the best planned residence for Memory Care. I was impressed by how well designed this place is and by how much thought was put into every aspect of this facility. The cottages are set up around a secured area or yard with a walking path that leads from one entrance to one cottage and out to the other. In this way, the resident cannot get lost or confused as the paths always will lead them into a cottage. The cottages themselves are designed so that there is line of sight at all times for staff members to look in on residents. Each cottage has its own living space and dining area, as well. Staff in each cottage are numbered, depending on the level of care needed at each cottage. The staff members have been friendly and attentive to my mom. Communication from staff regarding my mom has been fairly good. It was a little rocky in the beginning, but is much smoother now. Funny about the meals...my sister and I have attended several of the family events and the meals served at those events have been delicious. That doesn't seem to be the case with the food that my mom is receiving on a daily basis, though. I know that she is not eating as much as she was here at her home and that she's lost quite a bit of weight. I also know that, on a couple of occasions, the food served to her was cold. Suggestion for improvement: I think that the intake process could be better. Initially, we were provided a few forms to fill out. Information that we needed to provide was specifically about things like her clothing... number of items, listing off her personal effects, things of that nature. There was also a form in which some personal info about my mom was requested. Favorite things like music, hobbies, previous occupation, etc just so that they could know a little bit more about my mom. It wasn't until her first night at the residence that I realized how much was missing in the intake process. The staff called numerous times that night asking questions about my mom's habits and what symptoms she was displaying regarding the Alzheimer's. I think an intake interview with the family would be a good idea because those kinds of things could be talked about. Also, things like how my mom takes her coffee or how she likes to sit by the window or sing or feed birds, you know, those kinds of things that come out when you're talking rather than filling out a form. Overall, I would recommend Pacifica Senior Living Riverside. Having toured many Memory Care facilities in our area, I know that there are other facilities that aren't as nice as this one.

We really like the people there, they are the best and we appreciate their genuine concern for our loved one. However my dad really hated the food. Based on the experience we have had so far, we would recommend this community to other families.

Everyone at the Sun City Gardens community that I have spoken with has been very caring of my dad and myself.

My mother moved there 2 years ago and we could not be happier. She has made friends and participates in the activities there. She was never very social so we were happy to see her come out of her shell at the Meridian.

Care and love for each other and the staff.

My ratings of 4 were influenced mainly by shortages of staff, which is chronic across the industry. The med techs seem to truly care about the residents. Service in the dining room is often hampered by staff shortages or supply chain issues, but they do the best that they can to accommodate any special requests. Overall, we are pleased with our experiences at Pacifica Senior Living San Martin.

The layout of the community. Friendliness of the staff. They greet everyone by name. We weren't disappointed with how they treated my sister. Cost was also a consideration. he staff at Pacifica continues to be accommodating. I wish we had found this place earlier. She was happy there.

I haven't been there when they have meals so, I cannot speak to the food. The housekeeping is pretty good, it's a clean facility. The move in process was very easy and they were accommodating. Communication with the family could be a little better, as well as onboarding/billing could be improved. As far as recommending the facility, it really does depend on what and level of care a family is looking for.

I like the location. The staff is nice but communication could be better. They need to improve on their staffing at night. Better response time when the button is pushed for your care taker. I think there needs to be a common area on the first floor with a TV so that the residents can get together and watch shows, sports. The activity director needs to be around after dinner as well.

Very helpful and accommodating. We picked this community because it was exactly what I was looking for. I would recommend to others.

At this time my husband and I are not in need of assisted care - independent living. Meals/Dining - Breakfast is mostly scrambled eggs and sausage or bacon with different types of bread (not our favorite). Alternates are available, but it takes a little time to order and receive. We usually just order oatmeal, which is always readily available (we bring our own brown sugar and raisins, which are not provided). Lunches and dinners are usually very tasty. There are alternates, too, sandwiches, salads, burgers, or hotdogs. Fries are stated in the menu, but never available. Also, although it is supposed to be open seating, there are residents that get quite aggressive about their favorite seats/tables, and make it very uncomfortable for any "offenders". Activities - Although this community serves independent, assisted, and memory residents, their activities are generally geared toward people with limited mobility. Value for Cost. - I love living in our "cottage"! With 4 bedrooms I have more room than I've ever had!

What we like the most about the Pacifica Senior Living community is the staff members. The staff team there are friendly and responsive. Based on the experience we have had so far, we would recommend this community to other families

For cost of services...would have expected a nurse on staff and not just med techs. Hospice Nurses increased visits. Overall experience has been better after the first few weeks. The quality of care -- started off with issues that had to be resolved. For the value for cost - it is overpriced for services. The staff was kind and caring. Our initial issues were related to not assisting with drinking fluids and giving open cups that were too large and awkward. She wasn't getting assistance with eating and team didn't seem to differentiate her from their long-term dementia care patients. The management team had promised a television and took over two weeks with pressure to make that right. My Mom was left without any distractions. By the end, I had stayed morning to night and able to see good care and attention being given.

My loved one is currently a resident at Pacifica Senior Living Riverside and everything has been going very well for him at this facility so far. The staff are good. The cleanliness and friendliness are very good. The care services, activities, meals and value for cost are also good. My only complaint would be that it's hard to reach someone every time you call to check on your loved one. Otherwise, things have been going really well.

people here are very good. They answer questions and do their job to the best of their ability! From the front desk to the activities!

the residents in general are happy, cheerful group who love to get out and enjoy life. We have 2 bus which takes us out to the parks and restaurant's. My wife and I have enjoyed our decade here.

The staff has been awesome. They promptly call or text me when there has occurred an event I should or need to know about. The food service has been great. The facility has a very homey feel, a comfort to our Mother. The facility and staff suit our Mom very well.

For the activities - they could have more for higher functioning residents - higher functioning both mentally and physically. If we could give the value for cost a 10, we would! The Pacifica Senior Living community is peaceful, quite, kind and the staff have been great. It is a beautiful campus

I marked down for some information given during interview turned out to be untrue. For example, I thought there was a pharmacy on site and had same day service. My mom waited 10 days for one of her meds. Also, Friday days out didn't happen for several months due to the fan's air conditioner being down. Should have rented a van. Apartment floor and sliding glass door and patio were not clean upon arrival. Outdoor spaces should be power-washed frequently due to dirt and bird doodles. People have been friendly to residents. My mom was very thankful for maintenance helping her with mounting things in her apartment often upon move-in. Mom says chicken is served too often for her liking. She was thankful that chef was willing to make her eggs benedict once a week. She is enjoying the Friday's out and is looking forward to the Halloween party. I am pleased that she is engaged in activities. While it is less expensive than many senior residences, it is still expensive. Garden Feel- Outdoor catwalks makes residence feel like a regular apartment building. Friendly staff, activities and good food. Recommend especially for the price.