Pacifica Senior Living

Great facility, great staff, cares about their residents, attentive to their needs.

Fantastic, pleasant, and just over all great place. I just love the the women that clean my room. I go down to eat, come back and the place is spotless. The food just wonderful too!

I just love this community. There is a new Executive Director the associates and residents seem so happy! This community is so unique with the different buildings and this allows for more attention to the residents. By the way the food is spectacular!

I would like to give a shout out to the employees of Pacifica, especially the groups working in cottage 1 and 3, twice a week and do as needed. I entered both 1 & 3 cottages to assist my participants for PACE.

Wonderful place for mom! We love the cottages and the courtyards. Definitely the best decision.

Only wish I could give it more than 5 stars!

When deciding which senior living community I wanted to live in there were many factors to consider. [name removed] introduced Pacifica and interest all of my individual and personal needs. [name removed] was professional knowledgeable and personal-able. I am looking to residing at Pacifica.

We chose Pacifica Senior because of [names removed]. We were made to feel safe and we connected the best there and feel that Pacifica Oakland Heights is a tremendous place.

Very Excellent! The resident is well taken cared of. They're always smiling.

Staff is friendly, caring, and helpful.

I heard nothing but good things about Pacifica from a variety of people before my mother went to live there. My mom needed memory care. I was very impressed with how patient they were with each of the residents. Memory care can be a very difficult place to work, but not once did I ever overhear a staff member have irritation or frustration in their voice, even when repeating the same answer to the same question a dozen times when a resident would forget. Whenever I saw my mom, even when she was beyond caring for her own needs, she was already clean, always had her hair combed, with clean clothes. The best part was that it never felt like a nursing home. There was never that odor that a lot of nursing homes have. It really felt like a home, where each person has their own bedroom in a very large house. They came together and ate meals at takes like family. Food was served on real plates with real silverware and glasses, not hospital trays. There were plenty of comfy places to sit and relax in the common areas. I once witnessed a resident council, where they invite all the members of the Assisted Living cottages and give them the opportunity to voice concerns. You could tell that several of the residents there had no problem voicing their opinions. It was during COVID, so a few of the residents voiced concerns about being allowed to go out and go shopping, which at the time was out of Pacifica's control as the state had imposed the quarantine. Other than that, there was 2 complaints. The first was there wasn't enough sugar free Jello to go back for seconds and thirds, and the other was there wasn't enough of the delicious gravy that had been served on a dish a few nights before. That was it. There wasn't a single complaint about staff or activities or anything at all! Whenever I called, the caregivers instantly knew how my mom was doing. They never had to check her chart, they never needed to ask the other person. They could tell me things like how her appetite had been, whether she'd been socializing or participating with the other residents, etc. They also never hesitated to go into her room and help her get on her phone when she couldn't remember how to turn it on. My mom ended up on Hospice and during her final days the staff were so kind, so attentive, so caring. When she passed, they helped take care of everything at a time when I was overwhelmed. When I returned for her belongings, her laundry was all clean and folded and neat. Her toiletries were neatly tucked in a basket. It was such a relief not having to deal with that. Not a single item was missing. I would one hundred recommend Pacifica to anyone looking for a comfortable, caring assisted living or memory care facility.

This senior living center has been great for my mom since I moved her in. The staff are great and always willing to help with anything she needs. They help schedule events for the residents that live there and have a shuttle for medical and dental appointment so that has been a life saver.

They are very Patient and Understanding with my family memeber.

They said they will cater to the residents with Spanish food and other stuff Spanish people are used to.

My aunt moved into Pacifica Senior Living Santa Fe. My aunt seems to be happier, and she seems to like it there. They have dining services three times a day, they do laundry for them, and they have a full-time nurse.

Living with a loved one with Alzheimer's is the most difficult thing I've ever done. Eventually there came a point where taking care of my mother-in-law was more than we could handle on our own. Pacifica Memory Care is staffed by really caring, efficient people who SEE each individual person. We had my mother-in-law in two other facilities prior to Pacifica. Both had huge red flags and problems. If you are dealing with such a situation and are looking for a safe place for your loved one, I would highly recommend touring the Pacifica Memory Care unit.

We couldn't ask for a better place. They have movie afternoons two or three times a week, they do craft activities, they go on field trips, and they have cooking activities. They have a lot of activities and they keep everybody busy.

My mom moved into Pacifica Senior Living Santa Fe. Everybody there is amazingly great. It is surprising. From the people that do the laundry, to the maintenance people, the administrative people, and the people in the kitchen, every person that I met there was fantastic. They know all the residents by name, and they always stop and chat with everyone. I can't say enough good things about this community. My mom is extremely happy.

I frequently visit a number of dear friends at The Park Lane and every time I come I am greeted with happy, smiling faces. The staff is very friendly, caring, attentive, helpful and they really care about the residents. The facility itself is quite lovely with modernized, updated apartments and the cuisine is simply delicious. I’ve never had a meal I didn’t thoroughly enjoy there while visiting. Pre-Covid, the facility was always bustling, with a variety of fun activities to participate in including Happy Hour gatherings and Karaoke events, holiday parties and more. My friends tell me the excursions are fun as well and that it’s nice to have a variety of pre-planned activities from which to choose. Even during the current Covid crisis I feel very safe going to visit my friends on designated visiting days and have a high level of confidence in the strict safety and cleaning protocols that The Park Lane follows. My friends say they are very happy and feel very safe and taken care of at The Park Lane and that makes me happy too. I would strongly recommend the facility to anyone looking for a safe and caring place to call home.

Thank you [name removed], I appreciate everything you and the wonderful staff are doing for my mom during this challenging time.