Oxford Management Group LLC

When I went into the Saddle Brook, my reception was very cordial. When the tour guide took me into the lobby, I noticed many of the residents were in their wheelchairs asleep. I told the tour guide that if my husband saw the lack of activity, he would not want to move in. He said they could make sure that there were not any residents in the lobby when my husband came to look, but that made me a little bit uncomfortable. Also, one of the carpets in the hallways smelled like urine. When I spoke to friends, one mentioned that they had moved from Saddle Brook, but I did not ask why. The employees were extremely nice, but it would not have been a good fit for my husband.

I would definitely recommend Riverside Oxford Memory Care to others. Even though it is a memory care facility, I believe it skews a little more towards the nursing home care with a lot of their residents. The staff is very friendly and the facilities are clean and well taken care of. The food is good. The move-in process was easy. [Name removed], their maintenance guy was very helpful with moving in and they have a large cart to help you get everything you need in the residents' room. The only issue I have with the place is that I feel they need more activities. Especially for people with mild to moderate dementia that would benefit from more activities that use their minds.

Our family had an in person tour and it was a good experience - nice staff but lots of turnover.

This community is for people who are independent and no not need the extra care and attention. They have a really nice garden for the residents, just wasn't the right fit for my loved one.

Oxford Grand at McKinney is a good facility, you just have to stay on top of things and be an advocate for your loved ones.

The Brookdale Tulsa community itself is very clean but the house keeping for the individual apartments like our loved ones could use improvement. Also, the care our loved one is receiving now has greatly improved.

This community seemed hectic and it was not what I was looking for for my loved one.

I toured with my aunt looking for a place for my mom. When we walked out after our tour we both just had a gut feeling that this was not the right fit for her, but could not put our finger on it as to why.

Some of the staff are better than others. The director is very good and works with us well. Since my loved one has been there they have had a lot of turn over and have lost a maintenance man as well as the nurse director. My loved one is not really happy with the meals and dining services. My loved one complains about her food servings and what is being served and I feel like the nutrition services could be better. They do try to get my loved one to participate in the activities however, there are just some that she likes more than others. My loved one has made friends here and generally is happy at this community.

We have had some challenges with Brookdale, especially because of covid. She has a lot less social interaction. I think it is a place that has residents who are more severe than her, so she has declined since being here.

Visited, not for our family as many activities are on the second floor and Mom is not comfortable with that.

I toured here when looking for a place for my mom but I wasn’t impressed. I was able to take a look at the rooms and overall, the facility just looks outdated. It doesn’t look like it was updated at all. It looked more like a motel than a senior community. The painting and the carpet looked like they needed to be updated. The atmosphere wasn’t welcoming, it looked cold and not at all warm or like a home. The facility is small but the hallways were wide enough for people to get through. Everything looked clean, though.

Do not understand why you would choose to put most of your social activities on the second floor of an assisted living facility. The potential for someone to be at a social activity and not be able to get out in case of a fire is entirely too likely for our family!

My husband is doing okay with his move to this community, but I do have some concerns. They do not check his blood pressure as much as I would like. The location is convenient for our family to travel too, but we are concerned about the level of care his receiving.

Our visit to Brookdale was fine. It was not too good of a fit for my loved one, in terms of the atmosphere. The atmosphere seemed quite dreary and it was not an especially comfortable place to be. It was fine, but not my favorite.

The Brookdale Tulsa South was not a good fit for my loved one, during my tour, I noticed the place had a bad smell. The place also looked a lot like a nursing home and the residents were all just sitting around in their wheelchairs. The layout was nice, but it was not what we were looking for.

The Brookdale care and administration are friendly, professional and helpful in caring for my family member. The environment is attractive and home-like for the residents and visitors. Her room is maintained in a safe and clean manner conducive for assisted living. The reason for most of my frustration is a perceived lack of communication among staff members. Upon admission the family provides information regarding medical, social, personal and dietary concerns and basic care giving needs. I feel that the level of care presented upon admission is not what the resident may actually receive. Unless the family member is able to question the staff, certain aspects of care may not be given. As in many organizations, there may be a communication disconnect between management and the actual caregivers. Perhaps offer periodic team meetings with administration, nursing, care giving staff and family?

I had a loved one that was at Sterling House of Tulsa South for just a few days, but she then had a fall and had to go into the hospital. That being the case, my experience was very limited. The thing that I don't like is that they bill in advance. I just received a bill today for the month of May and my mother is not even there. They said they would give us a credit, but I have yet to see it. It seems like a fairly decent place overall, but it is very expensive and for the four days my mom was there the price is outrageous. I do like the way the place is designed. It does have a very home-like nice feel to it. But I definitely do not like the billing process. I do not mind paying for services rendered, but I would like them to be rendered first and to pay only for the services actually received.

Kari was very helpful. Mom needs a place with more residents in order to be as social as she is.

My sister only stayed for five days, in respite. Our main concern, was that it sounded good that you age in place before we got in there, but how that worked out was that most of the people who were there were just… just needed more care than we were expecting. There was plenty of parking and the food was decent to good. The administration was very friendly and helpful.