Oxford Management Group LLC

My loved one was only here briefly, but they did an impressive job with his care while he was there. In particular the marketing person we worked with, Rusty, did an outstanding job. He really went overboard to make sure that we had a good experience, and that everything we needed was taken care of. The facility itself was always very clean and well kept, and for the most part the staff were all very friendly and professional. I have family who are involved in the industry and even they remarked that this place seemed particular well run!

Overall we're very pleased with the care provided at this community. The staff are friendly and professional, and really go out of their way to make sure the residents are comfortable. As an example they were they were more than willing to help her rearrange her furniture even after she'd been moved in a while. We've run into a few minor issues, the first being allowing her medication to run out due to lack of follow-through with her doctor. I've also noticed a few discrepancies on the bill we receive from the corporate office. It's always been easy to get them worked out, but it is definitely something to keep an eye out for.

They're all expensive but the one thing that concerned us is right after she moved in they started adding additional costs, they did not do a good job communicating that they felt she needed more care or that she was getting more care. We did talk about it and they removed those fees retroactively because the didn't consult me on them. She is recieving the care now, she does not like it as well as where she was before but I think a part of it is because the people here are sicker, but she's sicker too. The only thing I've been unhappy with is their communication, they have not communicated with me as well as I think they shoud but in speaking with my other friends who have parents places I would rather them not communicate but still do things than not doing them or not taking care of her and I know that they are taking care of her. I'm not sure that they're very used to families being highly involved with the residents and I think that's been a little bit of an adjustment for them. We may not fit the mold of what they're typically used to.

It is a nice place. Some of the activities available are puzzles, movies, and knitting

Everyone at Brookdale Edmond Santa Fe tried to assist with my loved one. Some of our family's issue was understanding that ALL or MOST assisted living facilities utilize limited staff and with limited expertise. It is my understanding that this is because it is assumed that the residents can help themselves...it is just "assisted" living not long-term care. As such, they are not staffed well to handle any issue of significance that develops quickly...and are not really trained to know the signs of oncoming illnesses or changes, etc. These type facilities also tend not to check the residents very often during the day or night. And, the facility physician should probably not be used--he/she tends to make decisions from computer notes and does not necessarily come on-site. Brookdale Edmond Santa Fe was above average, but I would not, however, recommend using the Brookdale Home Health service. I would recommend using a standalone, outside vendor. Brookdale's Home Health Care level of expertise is suspect at best. Further, they do NOT understand or handle wound care with any expertise. So, if your loved one is diabetic, this will be a major issue.

Brookdale Tulsa is a nice and clean community. Right now we are having issues with what they promised when we signed on and what they are actually providing now. Some of the staff members are friendly but a lot of them are not, they seem rather blase about what they are doing in providing the care for the residents. I explained the needs that my father-in-law would require and they have not fulfilled those needs. He requires encouragement to eat the well-balanced foods they provide first before eating sweets. They do not encourage him to shower or participate in the activities. This was all discussed and agreed upon when we signed up. This community might work for other residents that do not need any assistance, but what we were told they would do and what they are doing is two different things.

When I went into the Saddle Brook, my reception was very cordial. When the tour guide took me into the lobby, I noticed many of the residents were in their wheelchairs asleep. I told the tour guide that if my husband saw the lack of activity, he would not want to move in. He said they could make sure that there were not any residents in the lobby when my husband came to look, but that made me a little bit uncomfortable. Also, one of the carpets in the hallways smelled like urine. When I spoke to friends, one mentioned that they had moved from Saddle Brook, but I did not ask why. The employees were extremely nice, but it would not have been a good fit for my husband.

I would definitely recommend Riverside Oxford Memory Care to others. Even though it is a memory care facility, I believe it skews a little more towards the nursing home care with a lot of their residents. The staff is very friendly and the facilities are clean and well taken care of. The food is good. The move-in process was easy. [Name removed], their maintenance guy was very helpful with moving in and they have a large cart to help you get everything you need in the residents' room. The only issue I have with the place is that I feel they need more activities. Especially for people with mild to moderate dementia that would benefit from more activities that use their minds.

Our family had an in person tour and it was a good experience - nice staff but lots of turnover.

This community is for people who are independent and no not need the extra care and attention. They have a really nice garden for the residents, just wasn't the right fit for my loved one.

Oxford Grand at McKinney is a good facility, you just have to stay on top of things and be an advocate for your loved ones.

The Brookdale Tulsa community itself is very clean but the house keeping for the individual apartments like our loved ones could use improvement. Also, the care our loved one is receiving now has greatly improved.

This community seemed hectic and it was not what I was looking for for my loved one.

I toured with my aunt looking for a place for my mom. When we walked out after our tour we both just had a gut feeling that this was not the right fit for her, but could not put our finger on it as to why.

Some of the staff are better than others. The director is very good and works with us well. Since my loved one has been there they have had a lot of turn over and have lost a maintenance man as well as the nurse director. My loved one is not really happy with the meals and dining services. My loved one complains about her food servings and what is being served and I feel like the nutrition services could be better. They do try to get my loved one to participate in the activities however, there are just some that she likes more than others. My loved one has made friends here and generally is happy at this community.

We have had some challenges with Brookdale, especially because of covid. She has a lot less social interaction. I think it is a place that has residents who are more severe than her, so she has declined since being here.

Visited, not for our family as many activities are on the second floor and Mom is not comfortable with that.

I toured here when looking for a place for my mom but I wasn’t impressed. I was able to take a look at the rooms and overall, the facility just looks outdated. It doesn’t look like it was updated at all. It looked more like a motel than a senior community. The painting and the carpet looked like they needed to be updated. The atmosphere wasn’t welcoming, it looked cold and not at all warm or like a home. The facility is small but the hallways were wide enough for people to get through. Everything looked clean, though.

Do not understand why you would choose to put most of your social activities on the second floor of an assisted living facility. The potential for someone to be at a social activity and not be able to get out in case of a fire is entirely too likely for our family!

My husband is doing okay with his move to this community, but I do have some concerns. They do not check his blood pressure as much as I would like. The location is convenient for our family to travel too, but we are concerned about the level of care his receiving.