Oxford Management Group LLC

It's a pretty good place, I like it. Everybody is upbeat, and they're really helpful. They are pretty good people over there. I think all of the senior living communities are overpriced. The food is very good, they have a chef there. They have a variety and you can order off the menu. I think they should give an itemized list of what each care level would entail. They need to have maintenance on call, sometimes it takes forever to get the toilet unclogged.

(Value Not Rated) Clare Bridge was one of the recommendations Joanne from A Place for Mom gave us. Their staff here is really friendly and the community is very clean. They have a nice garden area for the residents. We are very pleased with them so far. Did not rate value because it is still too soon to tell.

I choose this community due to their care model. It is all on one level. My loved one says they enjoy the food here. They have art classes, a lot of crafts, a greenhouse, community garden, and a nice outdoor area for walking.

All exceed my expectations

I moved my mother to OGC in November 2018, and I am very pleased with my decision. The care staff including the director, nurses, activity director & her staff, and the certified care givers are all very friendly, helpful, and caring. I feel comfortable that my mother is cared for daily, and the staff is very kind to her. I especially like the open concept of the "houses" because I know my mom cannot get lost in the building. If you want to see what they do there, go to their FB page.

While looking for a place for my love one I thought that this place is great. The staff members are really nice. It was really difficult to decide where my love one should be and be comfortable. But we were actually definitely leaning toward this facility between the others that we have seen.

Recently I had to go out of town and chose Saunders House for my husband's respite care. What a great choice. They were very kind and attentive to him which at times he can be a handful. I found it clean ,good food and smelled very clean(which is something I look for ) If he needs these service again I would not hesitate to return there.

Loving caring staff with many activities for the residents. My mom has done so well here. She is healthier and very happy. I really appreciate Wenda and her staff. It is a well maintained and clean facility.

This community has a lot of activities and the activities coordinator is very good. The director as well as the entire staff are top notch. This community consists of three buildings that are connected by a large common room. The food is very good and they keep the community well taken care of. They have registered nurses on site twenty four hours a day seven days a week. I am very please how things work and how the staff interact with the residents. They have good doctors that come in to see the residents.

Everything is going pretty well. The community is great and the staff has been wonderful. We are very pleased with everything. The community always passes the smell test. The only problem that we have seen is that mom is not as far along as some of the other residents so it makes it hard for her to interact with the residents. I also like that the houses are all connected to the common area.

Madison House is a pretty nice place. It is nicely decorated, new and as far as we can see, spotless. The staff is polite and caring. The residents are very friendly too. The first thing that struck us when we visited was how cozy it is.

Everyone has been very helpful and caring in getting Mom settled in assisted living for the first time. She is enjoying her experiences and is enjoying the meals.

So far they are doing great. I have been really pleased. The food is okay, it's not the best, but it's certainly better than what she had before. The staff are nothing but respectful and wonderful to the residents. There does seem to be a little bit of a break in communication between the staff and the family. It's still a little new but overall we are thoroughly pleased.

YOUR STAFF AT GLEN CARR IS GREAT THEY WERE VERY CARING AND LISTENED TO OUR NEEDS AS WELL AS TRYING TO ANTICIPATE OUR MOM'S NEEDS THEY WERE ALWAYS SUPPORTIVE AND CARING TO OUR PROBLEMS AND HELPED US GET THROUGH THE ROUGH PROBLEMS

So Far wonderful facility. Outstanding Mkt.director. Has fulfilled our moms needs far surpassing our expectations.

The immediate staff I would give a five and the administrative staff I would give a four. The caregivers are very responsive, the administrative staff takes a while to return calls. Communication with the administration could be better. I would give the food about a four. When they say they have a flat rate and they don't have different levels of care, they do.... there is a steep price, step up for certain care needs.

Overall experience was very positive. People followed up with me on every level.

I think everybody is just very nice, they are all very positive and upbeat. They are pretty good but there are some things they could shore up a little bit. Sometimes she complains that when she pulls the cord it can be slow to respond, during the night. They have been able to reassess her needs and drop the things that aren't being used, from her bill, which is nice. I like that it's accessible to you twenty-four hours a day they have a security system that is good you can pull a cord to get let in. I'm happy with the overall security and the staff is friendly.

I know the staff is doing the very best they can in a very tough situation. Due to the residents being mentally and or physically incapacitated I know it is a difficult atmosphere to work. I believe they did the very best they could. as to the cost versus value, I think Oxford Springs is very expensive. They have moved to a model of charging rent for the apartment, and then charging an additional amount for a level of care services. When we originally looked at that location it was under Brookdale memory care and they charged an all inclusive fee for and level of care that was more appropriate and reasonable in my opinion. There was also a lot of turnover in the staff during the 11 months My mom was in there.

The quality of care got a 4 because the needs of people in memory care are high and at times there did not always appear to be enough staff. The staff themselves were kind and caring. Rooms were extremely small - too small. Good doctor care-staff could order supplies directly including meds.