Oxford Health Group

Memory Care rooms are generously sized. Lots of storage space. Built-in bathroom handrails and shower bench. Nice outdoor areas. Opened April 2021, so building is in perfect condition (as of May 2021.) Appears and smells clean. Close to hospitals.

Price is right, but not ideal. The environment is not what I think mom and dad would like

Did not care for this community. It was depressing and in need of an update.

Independent living looked great, but the assisted living wasn't a fit. Mom isn't that far gone, I don't think she would fit in with that crowd. I also didn't like that they check on everyone every two hours, that would drive her batty!

From 2014 to 2016 I had two family members at Brookdale Roslyn, (originally Emeritus) both in Assisted Living and Skilled Nursing. One ended in a tragic and suspicious death and another in unnecessary eviction (which, curiously, turned out to be the best thing that has transpired through the ongoing months of turmoil and grief dealing with the facility and the Corporation.). Beware, and consider that they are a huge, nationwide, for-profit entity and, to truly have your loved one cared for properly, please, look to a different formula than what Brookdale Senior Living offers.

We were very disappointed in the facility. The staff was nice but appeared to have just basic training. The facility is in dire need of updating. It was not clean and had odors throughout. The rooms were adequate but depressing; we did not see the bathrooms. There were several residents gathered in the dining area for lunch. We reviewed the weekly menu and were not impressed. We would definitely not place our family member here.

Families and Elderly, Please stay FAR away from this place. About 3 months ago they were taken over by a new corporation in California. They immediately raised prices and cut amenities - starting with the food. Dinners became grilled cheese with highly processed food. High in sodium, low in nutrition. My mother is a high risk for infection (which they know) and 3 times in the last 3 months she had to go to the ER. The last time she ran a fever for over 4 days before they finally called an ambulance and when she was rushed to the hospital she was SEPSIS and almost had her leg amputated at the hip! About 40 days prior to this incident my mother sent her 30 day notice so when this happened I cleaned out her room and told the staff her notice was definitely in effect. Well guess what? Yep - they just put through a charge for ANOTHER MONTH. Try to get a hold of someone - [name removed] just hung up on me. Now they avoid my calls as they try to charge more $$

Do not put your loved one in this place.The following shocking episode of inhumane treatment will serve as a warning. My son is an amputee in a wheelchair. He recently spent 2 weeks in the hospital. When he returned, he was not allowed back in. They evicted him without prior notification to him or to me. He was put out on the street with 3 boxes of his belongings. He had no food or water. No one came to get him. He spent the night outdoors sleeping in a wheelchair. The following day was blistering hot. He was badly sunburned, suffered heat prostration and had to be re-admitted to the hospital. Furthermore, most of his belongings are unaccounted for including his prosthesis. Most importantly, they did not return his electric wheel chair. and he is struggling with what he has. Lastly, when he was admitted to the hospital, I was not notified. He was simply missing for days. If they could treat a handicapped person this badly, what might they do to your loved one?

I am a friend of a person in this facility. I have a terrible time getting her on the phone when I call. They seem to be very short staff. I am either put on hold or they never call me back or they simply hang up. Make sure you have a cell phone or you are out of luck.

Our loved one absolutely loved one the meals they served, however we were not happy at all with the care services. There were no activities and our loved one was at the highest level of care and we felt that we were nowhere close to receiving that.

unable to explain since my mother taught if have nothing good to say then say nothing and people will figure it out

This is not a community you want to send anyone to who you love. The community is simply riddled with so many problems that management choses to ignore. These issues include: Months of residents using the backup elevator because the passenger elevator has been out of order for months; The community's ED resigned or was fired 2 months ago leaving a ship sailing without direction; Both kitchens in skilled nursing and the assisted living are infested with roaches for a year; There is no full-time community van. The driver who served the community for years was questionably fired and transportation is sporadic at best; Assisted living laundry services are sporadic as there are only 2 working washing machines, etc. This is a sad place for anyone to call home!

I am an R.N. who has worked in a dozen or so local nursing facilitites over the years. I never worked at Brookdale before their last buy out by another company, but had parents living at Brookdale. All the services promised; ie transportation, engaging activities, timely response to call lights etc, are all empty promises. Both of my parents have been moved out of Brookdale at Rosylyn. I have spoken with numerous nurses, cna's and other staff, as well many residents and their middle aged children. The great majority of these people have very negative statements regarding chronic understaffing, staff turnover, and simply put: SUBSTANDARD care especially since they are private pay. As soon as you spend your life savings there, Brookdale will kick you out because they do not want to accept the lower medicaid reimbursement. My father was given the boot after spending close to a million dollars there at the age of 91. Oh yes, this company is going downhill so fast that no one should consider wasting their money for such poor service.

[Removed] organization. They are currently (11/15/2016)[Removed] my mother who has been diagnosed with alezheimers but whose rights have NOT been terminated by any court. They are denying her ALL contact with family members including phone calls & visits. The San Bernadino police department has REFUSED to enforce the law (Lt. Afruiniti 12:oo pm 11/15/2016). Facility director J[Removed] is aware my mothers rights are legally intact & that her [Removed]. My attorney contacted the omsbudmen who told her I had the RIGHT to visit. Director J[Removed] still refused to allow a visit.A complaint has been filed with the state & legal action is pending.

Set at one price, then raised over [removed] in only 3 days. Also wanted [removed] to hand out medication. Would have been over [removed] a month. Also, they missed giving him 2 days of medication. Told parent needed total care. This was false. Parent walks and can give own medication. I feel they were over pricing and just taking advantage of people, after they move in. Getting anybody to return calls was just a joke. Very unprofessional. I feel we were lied to, and would not recommend this facility for your loved ones.

I went to visit a resident here and there were terrible odors, they have rabbits but the cages were filthy and absolutely smelled. There was nothing going on to keep them occupied. The patients did not look well cared for and the place is extremely run down and there was a very depressing atmosphere. I will never consider this place, even if they moved my grandma in for free. I feel prompted to call the state and report them for the rabbits alone. I'd rather take my chances on an Eskaton facility. You get what you pay for. And I will definitely pay royally to have my grandmother in a place that actually cares and it shows.

It was terrible. It was dirty looking inside, and dark. All of the people seemed to be very sick. There was one lady screaming help me from down the hallway, and no one was going to her. There was nobody at the front desk when I got there. I had to wait for someone to come out of the back room, and they were doing laundry or something.

I would recommend you walk the other way and not attempt to go here. This is a giant joke. There was a caregiver who was borrowing money from the residents. There was missing clothes of the residents and found in different places. The residents were given the wrong medications. There were no nametags for the residents or staff.

Very unprofessional, dirty diapers left on floor or the bed, they say they will do some thing and do not, miss showers, do not check on patients regularly, continuously want to raise prices, uncaring overworked staff . It looks good from the outside and they talk a good game, but their performance is less than sub-par. If you care about your loved one; this is not the place for them.

Regency Park Astotria took a deposit for an 88 year old stage 4 cancer patience. 10 days before move in the staff decided without notice that they would not let her move in. The staff of the Regency Park Astoria caused so much harm and pain to this poor woman and her family. Please listen to this review before you put a loved one in this same position.