Oxford Health Group

For mostly medical reasons my loved one chose not to stay in this community any longer. She liked the community while she was there the food was good. The staffing during the daytime was good friendly and nice but the night time staffing needs improvement. There were a couple of times that my loved one had ringed for someone and no one ever showed up so that left her feeling uneasy that if she had fallen or gotten ill that no one would be there to help her.

It was rather dated and comparing it to Brookdale Irvine, the difference in price was minimal compared to the difference in look and feel of the two.

The staff was very friendly and made sure to take there time with my mother and I during our visit. They had a great complex with lots of accommodating amenities available for all of the residents. I just did not feel that it was the right fit for us and was very pricey for what they had to offer.

Nice people. Seemed a bit unorganized. Facility was clean.

Well my first hand experience was not so good. Communication was slight. We were shown one room and then told new carpet and etc were going to be done by the end of the week. Our friend was 2 1/2 weeks in a temporary room after being promised to be in her own room within a few days. After we were told the room was finished it apparently was not the room that we were showed when selecting this place for our friend. The staff nurses however have been wonderful. Transition for any elderly is hard not only for them but for those who must place them there also. Sometimes frustration is high, tempers short, and when needs are not being met as promised it causes undo stress and negative feelings.

While my loved one was active and capable of doing things on her own, it was a great experience! It's a wonderful place with lots of activities! She was very involved in activities such as BINGO and mass. They moved her around and she got to go on trips! We were very pleased with her care and she enjoyed her time! However, once she went into Hospice, things drastically changed. They said that they were properly equipped, but they were unable to provide the medications she needed. I ended up having to schedule my own time to come in and provide the medication. I was very unhappy with this part of their service. However, a nurse informed me that, before they switched companies, they were originally able to provide medications. When they switched, they were no longer able to do so. Overall, in the beginning, it was a great experience. However, things changed and the experience dwindled.

The monthly fee is great, but the facility could use a major updating. The bathrooms are small, with no storage, and are shared with another resident. You can add decorative touches to the room to personalize it, which is nice. Most of the staff is very nice and helpful, but they could use more staff, especially on weekends. Because of this, my relative sometimes isn't gotten ready and put to bed until 10 p.m. or later. Also, the activities director has to do double duty and is frequently pulled from those duties to drive residents to various appointments. They could do a better job at cleaning as well. Sometimes there are unpleasant odors coming from various rooms.

The woman that showed us around seemed very rushed like we interrupted her day but here we were on tour of the place. I didn't like that.

We just weren't that impressed with it. It was a pretty nice facility but I didn't appreciate the girl's attitude. It took me 15 minute to get over there which should have taken 3 or 4 minutes but traffic was bad. I think she was getting off at 5:30 and it was probably about 5:15 at the time so it was like she was probably anxious to go home and end her day. I just got the impression she was not having a good day and she sounded off on us for going through A Place For Mom because of the fee they would have to pay.

It was a nice enough place, but not what we are looking for.

Viable option. Good quality and diverse activities. I did not meet many others, so in order to know, we would probably need to go back and visit again with Mom.

We have been there. Too Big. She felt she would get lost.

Paramount House is really close to where I live. The assisted living wing is fantastic. However, the memory care unit is not as secure as I would like. We live so close to this community that we have taken wandering residents back there on a couple of occasions. I am not confident this this would be the best fit for my loved one.

One thing I will say about this community is that they are trying to improve things! My husbands health has gone down hill since being here at this community. The caregivers work really hard, but I feel the resident ratio to staff isn't good, there are many times they are under staffed in there memory care unit. I have noticed activities written on the board, but I never see anything going on. Their responsive time needs to improve. Until there are improvements made, I would have to think twice before I would recommend this community.

If your loved one needs memory care look else especially if they are diabetic. My dad had one of four meals everyday, which always included peas and the meals were cold. My dad's blood sugar was still not under control. Discussed this with management several times but to fall on deaf ears. In the memory unit, the ratio was basically 3 wo 15 during the day and 1at night. The staff was very friendly but dad and others did have several falls. I would not recommend this place to anyone.

Mom was there for a little extra help after a fall. Studio room was nicely redone but incredibly small. There was only room for a single bed and an arm chair. Nowhere comfortable to sit. Mom ended sitting in a wheelchair all day and being pushed everywhere. She was not using a chair before and I really felt this was not helping her get stronger at all. Staff was very nice and helpful but the sales pitch to move her there permanently got a little strong and very taxing at the end.

Admin has no following through on anything

I was very disappointed that I chose Windchime for my brother. He was only there for six weeks before he died, but it was not a good experience for him. The staff treated him like a child, walked right into his room, no privacy. He was there for strictly medical reasons, but they still treated him as if he had dementia. They talked about all the plans they had for the future for the facility when I toured it. There were very few activities, no barber, nothing to do. The food was awful, very bland and very few choices other than a turkey sandwich if he missed a meal due to his dialysis. No effort to make him feel welcome.

We took our loved one out after [time frame removed]. They are understaffed and do not take care of the residents very well. Some of the staff were good, and some were terrible. When you talk to them, you can't get answers. That was one of our big problems. There were no activities. They didn't have a laundry lady there, and our loved one ended up with hardly any clothes - they were missing and/or dirty. It was not at all like when we first went.

Rooms are okay. Nurses are good. The rest of the care is spotty. No one helped my mother brush her teeth and spills could stay around for a day before they were cleaned up. My mother was supposed to get a supplement with each meal, but if I didn't ask for it, she didn't get it. The food was atrocious, big ugly piles of unidentifiable meat and mashed potatoes with yellow gravy. When I complained about the food, the dietician said she "stands by the five star reviews" they've gotten. That's one of the reasons I'm writing this review. The main problem is the director. He was defensive and mean when comments and questions were raised about my mother's care. When I raised concerns, he never answered but kept calling me Ma'am and said we needed to get on the same page. He told me I wasn't a nurse and shouldn't be giving my opinions. (My mom was dehydrated and I asked that she get fluids.) He told me I was in danger of losing my visiting privileges.