Otterbein Senior Lifestyle Choices

my discontent with the price and my services is a is an issue right now because the different departments do not communicate with each other at times when an event is canceled we do not get notification of the cancellation and you can tell by the schedule that department do not communicate with each other because there is overlaps in the schedule. The food is not good. Example: this evening we were presented with dry spaghetti, bare meatballs and non toasted garlic bread. Alongside was a spoonful of green beans.Also one canned apricot cut in half. The facility has only one nurse on duty from 12 midnight to 8am. She is basically responsible for all the meds that are scheduled during that time period, including the independent residents!

My mother has dementia and is in Assisted living at Otterbein Lebanon. It is a beautiful place but the care is lacking. We have continually found that her room is very dirty, laundry not done, sheets not changed on her bed for weeks, food trays and trash pile up and are not taken out of her room When we try to find someone to help we usually find aids sitting around on their phones and we don't get anywhere! We are supposed to be called when a doctor sees her or orders a new prescription and this does not happen and we find out by accident. The lobbies are beautiful but the individual rooms are lacking.

My Father has been at Vista Grande and Trellis Garden for a while now, and myself and my siblings have spent many days and nights there, so I feel we are in a good position to evaluate the care and conditions there. In general, the people there a caring bunch, but there is not enough staff, too much turnover, and they are not well enough trained to provide a premium level of care. My Dad began his stay at Vista Grande. That experience went well. The accommodations for his needs by the staff were excellent. The facility and the services well met his needs. The food options were many and varied, and the food quality was good. Later Father moved into Trellis Gardens due to declining health, and the need for more attentive care. That experience has not been as positive, and in many cases quite worrisome. First is the food. Trellis food is not prepared in the Trellis wings, and can run from OK to awful. Residents are supposed to have a choice of 2 menu items for each meal, with various standardized options. In practice, the residents don't always get to make a choice or their choice may not be available. The food is generally flavorless and overcooked. That said, the desserts are good. Meds. A major concern is the attention to meds distributed to residents at Trellis. We have seen too many incidents where meds are dispensed incorrectly. Sometimes meds are double dosed, we have seen residents meds given to the wrong resident, some times meds are missed. There is apparently no system for reordering meds in a timely manner, so our family orders Dad's meds so that they don't run out. Vista Grande has recently fired most of the nurses that dispensed meds, and they are now dispensed by less trained staff, which is even more worrisome. Fortunately Dad does not require injections, as untrained staff is now responsible for insulin injections. Laundry. We have labeled EVERY item of Dad's (clothes, linens, etc.) to try and assure his laundry returns when laundered. Nevertheless, items get lost, and other residents items end up in Dad's apartment. Care. By and Large the resident assistants (RA's) are friendly and caring. However, there is persistent turnover and even when at full staffing are still understaffed for the workload. Mornings and evenings are worse as the overloaded RA's try to get all the residents up and dressed for breakfast, and bathed and dressed for bed. All residents wear call buttons for attention. Response times are purported to be 5 minutes or less. Our experience is that 5 minute responses are rare, and sometimes can be over 30 minutes. Cleanliness. The staff is responsible for cleaning apartments and changing linens. This can be haphazard. Sometimes linens are not changed on schedule, and apartment cleaning is not done to a very high standard, carpets are only cleaned in traffic areas, dusting is not very comprehensive, and bath rooms are only spot cleaned. Emergency prep. Do not take an apartment on the 3rd floor. The inability to escape in an emergency is almost guaranteed. There is only one escape wheelchair, and as far as we know none of the RA's have been trained in its use. In conclusion it is conventional wisdom that Vista Grande/Trellis Gardens is one of the best retirement communities in the area. That may be the case, but they have a long way to go to brag about unambiguously high quality care. We have brought all of these items discussed here to the attention of management at all levels of the Vista Grande organization. No apparent progress has been made to satisfy the shortcomings.

We had chosen otterbein at first and well they are hands down the worst place I would take my parent as they made promises and then did a bait and switch with my mom

My mom was taken in for rehab. She went in walking but falling and came out in a wheel chair. The two showers a week were done on day 8 and day 15 at 9:30 pm. Her therapy was very inconsistent and doctor’s orders were not implemented. The long wait for help to go to the bathroom has now put her in depends. Shortage of staff does not excuse her lack of care.

My mother was in nursing for a month. Not enough help. Was not pleased at all with her care. For a retirement facility of this stature, nursing was the worst. Brought her home. Would rather pay for good care instead of payout money for awful care.

BED BUGS........ the staff confirmed it was our room, but didn't come treat it for three days... They will let you go with sponge bathes for weeks. Hygiene is not a priority here.

We visited this community while looking into care options for a loved one, and it was an absolutely awful experience, I would not recommend them to anyone based on how we were treated. The administrative staff were unfriendly and unprofessional.

Horrible place.....bad food...overall not a place for anyone who has their faculties. My parent went there and we did not read the fine print of the contract.. she moved in and disliked it and per the contract, moved out. Not only did she pay a high rent, she was penalized and lost a huge some of money from her buy in! Now 5 months later, her money was finally returned so glad she gotout. It I a depressing place and is poorly maintained as well. The staff has a dont give a darn attitude. This is not a active retirement community...this is an old folks home/nursing home.

My parent was in Trellis Gardens for two and a half years. They couldn't even take a urine sample correctly and because of it she died from sepsis. The caregivers were supportive and nice but overworked and underpaid. We were told when we were putting them in their that they would be taken care of and that was a lie. Looks great from the outside but[Removed] on the inside for anybody that doesn't have dementia. Think two or three times before putting your parent in here

There is a aid on nights on Newcomers Hall that is very round and heavy ([Removed]) is her name I think, She talks to the residents like [Removed], I was in there friday night 4-07-17 and she was screaming at a resident awful. She has been reported a number of times and they just don't care. Half of the time my mother n law never had an aid. You are better off putting your family some where else.