Oaks Senior Living

They need to have more activities for the residents in the memory unit and should more engaged with residents. Having said this I chose this facility because of the staff.

The staff there is wonderful- very attentive. The nurse in charge is very professional and knows each patient/circumstances well. I was happy with the care my dad received.

The Oaks is welcoming and well maintained. They have recently undergone a management change so that has had its issues. They are working through them. The head of nursing is amazing and a great communicator. Overall we have been happy with the level of care received.

I would recommend if they have fixed this issue. I would say the reason we moved my mom was mainly because i couldn't always reach her there if her cell phone was accidentally on silent. There wasn't always someone to answer phones or be at the front desk. This was not ok. When they had their covid outbreak, the warning about the risk of coming inside the building was posted and i couldn't reach anyone to ask my mom to come outside. That was a deal breaker for me.

The staff at Oaks at Towne Lake were very friendly and helpful. Housekeeping seemed to keep the rooms clean and most importantly the bathroom was cleaned. The food was good and they tried to make sure that my loved one got something that she liked. We didn't get much help moving in or out. The staff on the floor were good about communicating, but the head people were not timely with communication.

It's a nice place and all the support staff are amazing! AMAZING! Recently they hired a new director and they are planning on some renovations to the building. In my opinion, they should spend money on the food quality and opportunities for residents to enjoy fresh air. Renovations seem silly as the place is clean and tidy. They are constantly raising fees which is concerning for the residents on low income. The activity director is nice but not many residents actually engage in any activities. The weekly grocery store visit is often cancelled.

Nice presentation, really understaffed. I would not discourage someone from looking at it as an option. All assisted living facilities have a hard time keeping staff. But it's not a place I would place my mother or father.

What our family likes the most about the Oaks at Gracemont is the overall facility, it is very clean and the staff members who work there are very friendly. Based on the experience we have had so far, we would recommend this community to others who many need a place for their loved ones.

The biggest problem we had was getting his clothes washed and returned to him. My sister had no recourse but to have to washed them herself for a time. It would be great if more games could be scheduled besides just bingo. Thank you for the frequent music and religious offerings.

My loved one is currently a resident at Oaks at Hampton and everything has been good for her so far. This facility is very diligent in taking care of their residents and I would recommend it to anyone that needs assisted living care.

My suggestion is for families to be patient with the admission process, it's well worth the wait. The staff is very kind and helpful with new residents and families. The facility was very clean and neat. Communication is good during the day hours, but at night staff should make sure resident calls family back or staff to follow up with family about call to resident. I would recommend oaks at eagles landing to others.

Staff is very friendly. My Aunt loves them. Housekeeping and communications are pretty good. She loves the meals. I would definitely recommend the Oaks.

The facility is beautiful, well kept, however the care is not the best in Memory Care, I guess they do the best they can with the high turnover. I can't speak to assisted living.

Beautiful facility, well maintained, excellent staff that provides good care. We specifically chose OEL because of the value offered and location of the facility.

The staff interact with each other and with residents and visitors very professionally, yet with a personal touch that is very welcoming and warm. The atmosphere is very happy, cozy. All of the team are compassionate and genuinely concerned for the residents' wellness.

We picked this community, because it was close to my sisters house. It's a nice place. Friendly. They could use some more employees.

I enjoyed the tour of the facility. I was pleased with the staff. The place looked clean and tidy. As I’m just beginning the search for a place for my mom., this was a good start. I look forward to potentially placing her here and having her close to me.

My Dad moved into The Oaks in April after living with several family members, and has found a loving community here. There are lots of activities and events to enjoy, and his apartment provides comfort and a place of his own. The staff are caring and supportive, and make sure his needs are met. Definitely a place to explore for your loved one.

My loved one is a resident at Oaks at Oakland Plantation and things have been very good. It's the highest priced facility in Albany, but you get a lot more for the money. Based on previous experience with other facilities in Albany with other relatives, I was surprised at the top to bottom friendliness of the staff. It's refreshing to see that.

My mom loved the food, which was the highlight. She was there for two weeks, for respite care. The food was top notch. It was close by, which was the main reason. It was a good experience. I would recommend to other families.