Oaks Senior Living

Overall, we felt like my dad got good care during the weekdays. The rating of "4" is because weekends left a little to be desired. The staff was not as attentive, and there seemed to be a lot of misinformation and confusion on the weekends. The meals seemed good and nutritious, and for the most part, I would say the facility was clean. Again, it did not seem like his floor got cleaned, etc. on the weekends. The size of the room was adequate, and we really appreciated the view from his window.

What we like the most about the community is that there are many activities that I know the residents really enjoy participating in. Yes, I would recommend Oaks at Post Road to other families.

I've been very happy with the Oaks at Pooler. All of the staff is friendly and caring. Mom seems happy there, particularly since she was able to move in to quite a large room. 4. Because there's always room for improvement. No place is perfect.

The Oaks has been a good experience for [name removed]... just fine in all categories

Across the board 4s. I will say that we have been there just a year this month and in that year we have been through three executive directors and a complete turnover and change in the rest of the administrative staff. We are on basic care (minimal) so I can't speak to what the advanced care level quality is. There is a huge family involvement at the community, which actually is really nice.

It is more independent than assisted. I have had to keep calling and sending emails to get care done. The director is hands off and care free. The care coordinator is the same. If a person does not want to do something they don't make them. Mom has gone two weeks without a shower. Food trays will be left in her room for hours. Laundry not done. Most of the care staff are nice but not directive.

What we like the most about Oaks at Gracemont is that they seem to accommodate each individual's needs. Yes we would recommend this community to other families based on the experience we have had so far.

Very generous with their time, explained everything well and never hesitated to answer questions – in person or over the phone, even on weekends and late night calls. This is the second time I have had a loved one be taken care of at The Oaks – would use them again.

This was the first out of home placement for our mom. It was a difficult decision for us to make and we had a very limited amount of time to make it. A Place for Mom was extremely helpful. The Oaks at Post Road has proven to be the right choice for our mom. I personally like the single level living space and open courtyard. The staff has been competent, professional, and caring.

Dad was at the Oaks in Pooler for about 3 years before his passing last month. Shortly after arriving there, The Oaks had new owners so many employees were going and new was coming. It has been in a constant state of change and movement of employees. They seem to be finding a good stride now. However, with all this going on with employees and management, I can truly say dad received great care. He had advanced dementia and was getting worse as time went on. As with dementia, he had anger issues and increasingly unable to do most daily tasks. They were quick to learn the best ways to deal with him with love and respect. The employees in the [facility removed]section showed a lot of patience as things got bad. I'm glad that he was there. It's a small area which was great to have eyes on him at all times. It was tough for me finding who to communicate with in management but the best for him. This was his 4 place after 5 years in other places. So I was glad to find the Oaks of Pooler which was the perfect place for him and he liked it there. Also, you should know that I recommend A Place for Mom to anyone who asks. Connecting with y'all gave me access and other information that totally changed things for us. You help take a lot of pressure and stress off of us for the last 3 years. Our saving grace and our angels! We will always be grateful to all of you!! Sincerely, [name removed]Demery proud daughter of[name removed]

It was a nice facility. Nice than any others at the time. And the location was convenient. I would recommend to others. In the beginning it was great but once COVID happened they got very short staffed and the care was terrible. So hard to say now.

They need a little more activities to keep residents especially in memory care engaged. However, based on the experience we have had, we would recommend this community to other families.

We really love the Oaks and see it as a huge value for the cost. It's a smaller, more intimate community which we see as really important...especially now that mom is on the memory care side. There is a good level of attention, and they make sure mom is always in the mix with the other residents.

They need to have more activities for the residents in the memory unit and should more engaged with residents. Having said this I chose this facility because of the staff.

The staff there is wonderful- very attentive. The nurse in charge is very professional and knows each patient/circumstances well. I was happy with the care my dad received.

The Oaks is welcoming and well maintained. They have recently undergone a management change so that has had its issues. They are working through them. The head of nursing is amazing and a great communicator. Overall we have been happy with the level of care received.

I would recommend if they have fixed this issue. I would say the reason we moved my mom was mainly because i couldn't always reach her there if her cell phone was accidentally on silent. There wasn't always someone to answer phones or be at the front desk. This was not ok. When they had their covid outbreak, the warning about the risk of coming inside the building was posted and i couldn't reach anyone to ask my mom to come outside. That was a deal breaker for me.

The staff at Oaks at Towne Lake were very friendly and helpful. Housekeeping seemed to keep the rooms clean and most importantly the bathroom was cleaned. The food was good and they tried to make sure that my loved one got something that she liked. We didn't get much help moving in or out. The staff on the floor were good about communicating, but the head people were not timely with communication.

It's a nice place and all the support staff are amazing! AMAZING! Recently they hired a new director and they are planning on some renovations to the building. In my opinion, they should spend money on the food quality and opportunities for residents to enjoy fresh air. Renovations seem silly as the place is clean and tidy. They are constantly raising fees which is concerning for the residents on low income. The activity director is nice but not many residents actually engage in any activities. The weekly grocery store visit is often cancelled.

Nice presentation, really understaffed. I would not discourage someone from looking at it as an option. All assisted living facilities have a hard time keeping staff. But it's not a place I would place my mother or father.