Oaks Senior Living

Staff is good although they seem to have a bit of turnover in the food service help. Posted menus often change. Stephen's mom says she looks forward to having something that's on the menu then they serve something different with no notice. Otherwise we are extremely pleased with the facility. Rated as a four because we have had some bumps, but they are ironed out now.

There has been a turn over in administrative staff. My mother has been residing there since Sept 2025. We are now on our 3rd community relations person, 3 wellness nurse and 2nd executive director. I am pleased with the current administration. I have not seen a changeover of caregivers which is good. My mother seems to like them & they say they enjoy working with her. My mother has said that everyone has been kind to her. I appreciate the care and timeliness of informing me of concerns. The facility is clean and pleasant. I've had family and friends visit my mother and they have all commented on how clean and fresh smelling the facility is. They have commented on the decor and location of the facility. The meals are appetizing and well presented. I have joined my mother for special lunches/ dinners and the food has been delicious. My mother said she likes the food and her doctor is pleased that she has gained weight. We have continued with my mother's private PCP, dentist and ophthalmologist. We have switched over to the facility podiatrist. The activities on site and off site for residents have been appropriate. There are several activities occurring each day. My mother does not participate in many activities; however, staff and I are always encouraging her to participate. She has been doing more lately. There is an outdoor courtyard that she occasionally sits and socializes with others. I like that the facility has on-site PT, OT and SLP. My mother has received all 3 therapies. I am pleased with my choice of the Oaks at Grove Park. Initially my mother did not want to be there as she felt she could live at home. She has gradually accepted that her memory issues and fall risk prevent her living independently or with me at home. I made the best decision for her living arrangements and have no regrets. She is in a studio apartment which is the perfect size for her in terms ambulating with a rollator walker.

The Memory Care area feels like it is crowded w/ many many residents & seems to have a wide range of care needs & abilities & dependencies for daily functions. To serve this many residents & to be able to meet all their constant individual needs, I’d like to see more caregivers serving in each shift.

Definitely responsive when I've contacted them with questions or concerns. Everyone's helpful, but there does seem to be a lot of turnover. Seems I talk to a different person each time. My mom's room is a great size. Her window has a lovely view of trees and sky. Her bathroom works well for us. I help her shower and there's plenty of room. My mom does not socialize or participate in any activities, doesn't even go down for meals. So I can't comment on that. But she really enjoys the meals and has actually put on some weight. Her caregivers are wonderful, especially the two young men who take care of her during the day. Overall, both mom and I are very pleased with her care at the Oaks

Very impressive facility. Was given a tour of the entire facility. Facilities were clean. Was told whet some of our options were. Was surprised it was cheaper than some of the other facilities.

They are friendly and very attentive to each individual persons needs.

There is a new executive director. Since he came, the communication has been 100% better, and just the overall day-to-day seems to have greatly improved. It seems to be better staffed than it was previously. they also now have a weekend management person which is a huge improvement because they never had one previously.

Overall, we felt like my dad got good care during the weekdays. The rating of "4" is because weekends left a little to be desired. The staff was not as attentive, and there seemed to be a lot of misinformation and confusion on the weekends. The meals seemed good and nutritious, and for the most part, I would say the facility was clean. Again, it did not seem like his floor got cleaned, etc. on the weekends. The size of the room was adequate, and we really appreciated the view from his window.

What we like the most about the community is that there are many activities that I know the residents really enjoy participating in. Yes, I would recommend Oaks at Post Road to other families.

I've been very happy with the Oaks at Pooler. All of the staff is friendly and caring. Mom seems happy there, particularly since she was able to move in to quite a large room. 4. Because there's always room for improvement. No place is perfect.

The Oaks has been a good experience for [name removed]... just fine in all categories

Across the board 4s. I will say that we have been there just a year this month and in that year we have been through three executive directors and a complete turnover and change in the rest of the administrative staff. We are on basic care (minimal) so I can't speak to what the advanced care level quality is. There is a huge family involvement at the community, which actually is really nice.

It is more independent than assisted. I have had to keep calling and sending emails to get care done. The director is hands off and care free. The care coordinator is the same. If a person does not want to do something they don't make them. Mom has gone two weeks without a shower. Food trays will be left in her room for hours. Laundry not done. Most of the care staff are nice but not directive.

What we like the most about Oaks at Gracemont is that they seem to accommodate each individual's needs. Yes we would recommend this community to other families based on the experience we have had so far.

Very generous with their time, explained everything well and never hesitated to answer questions – in person or over the phone, even on weekends and late night calls. This is the second time I have had a loved one be taken care of at The Oaks – would use them again.

This was the first out of home placement for our mom. It was a difficult decision for us to make and we had a very limited amount of time to make it. A Place for Mom was extremely helpful. The Oaks at Post Road has proven to be the right choice for our mom. I personally like the single level living space and open courtyard. The staff has been competent, professional, and caring.

Dad was at the Oaks in Pooler for about 3 years before his passing last month. Shortly after arriving there, The Oaks had new owners so many employees were going and new was coming. It has been in a constant state of change and movement of employees. They seem to be finding a good stride now. However, with all this going on with employees and management, I can truly say dad received great care. He had advanced dementia and was getting worse as time went on. As with dementia, he had anger issues and increasingly unable to do most daily tasks. They were quick to learn the best ways to deal with him with love and respect. The employees in the [facility removed]section showed a lot of patience as things got bad. I'm glad that he was there. It's a small area which was great to have eyes on him at all times. It was tough for me finding who to communicate with in management but the best for him. This was his 4 place after 5 years in other places. So I was glad to find the Oaks of Pooler which was the perfect place for him and he liked it there. Also, you should know that I recommend A Place for Mom to anyone who asks. Connecting with y'all gave me access and other information that totally changed things for us. You help take a lot of pressure and stress off of us for the last 3 years. Our saving grace and our angels! We will always be grateful to all of you!! Sincerely, [name removed]Demery proud daughter of[name removed]

It was a nice facility. Nice than any others at the time. And the location was convenient. I would recommend to others. In the beginning it was great but once COVID happened they got very short staffed and the care was terrible. So hard to say now.

They need a little more activities to keep residents especially in memory care engaged. However, based on the experience we have had, we would recommend this community to other families.

We really love the Oaks and see it as a huge value for the cost. It's a smaller, more intimate community which we see as really important...especially now that mom is on the memory care side. There is a good level of attention, and they make sure mom is always in the mix with the other residents.