Oakmont Management Group

My mom first lived in the independent side at Bonaventure Castle Rock. For that purpose it was OK. The apartment was nice, the location good, etc. The disfunction of the facility really hit us when she moved to assisted living. This was against the advice of her care team. Bonaventure has a pretty bad local reputation. But we felt it would be less disruptive for her, so we believed the promises of management and took a chance. They acknowledged the problems and their poor rep. The managers will say all the right things. You will want to believe them. Unfortunately, all of the people we worked with were gone within a few months. In fact, there were *three* complete changes in facility management in the first eight months she was in assisted living. There is no continuity, and no integrity. If you do decide to risk putting a loved one here, get everything in writing. Until they make fundamental changes to improve their culture, do everyone a favor and don't support this facility.

My dad was at Oakmont of Lodi for 10 months before I moved him to [facility name removed]. The memory care wing at Oakmont of Lodi was horrible. Do not send memory care clients there. It was dirty and poorly staffed with constant problems.

It's very expensive but not worth the money. The sales staff is amazing but once you buy in, the care and admin staff are not nearly as friendly.

This facility is an old age home with lousy food and poor maintenance and activities. The apartment was nice, but the A/C-heating was not stable. They had ants and roaches. There's a constant change in poor management. They run out of food because the Chef's budget is too tight. The Chef is never around for dinner and there are problems with having enough wait staff.

The air conditioner in Mom’s apartment is still not functioning. No response to work orders. Why a dinner of frozen peas, undercooked rice? Staff said they don’t have enough kitchen workers.

I had my MIL at this facility since 2017. The care really degraded over time but it's been down right horrible since the last director left. For over two months, They failed to administer 5-6 medications and one of the medication was for stroke! Furthermore, they failed to alert me. Yet, that didn't stop them from charging me $[removed]a day/$[removed] month specifically for this care. They also charge separately for incontinence care yet I saw my MIL lay in soiled bed much too often. I finally moved her out and requested my refundable deposit. For two months, the director avoided my call in attempt to keep the money. I am going to have to do the small claims. Ugh. I typically do not write bad reviews but this is a pretty bad case. One does not expect such poor care of loved ones at any place let alone from a provider who charges so much.

We put our mom at Oakmont of Fullerton in [date removed]. Our first complaint was she did not get her clothes back from laundry. Always someone else's clothes. Second they did not help her shower. She needed help in turning on the shower and she could shower herself. I would have to do that when I visited her weekly. Then in [date removed], she was violently attacked by a resident there. A large man hit our 4'11"mom in the back of the head and when she fell to the ground he kicked her in her back and fractured her vertebrae. He was removed by the police and she had to be taken to the hospital. They showed no regard for her care when she was brought back from the hospital and did not give her pain meds The management can care less about your family there. Management did not even know my mom was brought back from the hospital and laying in her room crying.My mom was in memory care. There was no excuse for them not checking on her when she got back from hospital. Managers need to be replaced.

The first couple weeks were a honeymoon period, then it was awful. She only got one shower the whole time she was here. She had scabs all over her knees. She did not feel good and I called 911 and they did not want me to call. She had over a 100 degree temperature when the EMTs got there. It turned out that she had sepsis and she passed away and they had no idea and no one ever communicated with me. There were a few good staff members, but a lot of staff were just sitting around. Whenever I would call with any issues they were dismissed. It was a really bad experience. I would not recommend this facility for memory care at all.

I would not put my grandmother here after speaking with many workers at sunrise They are severely understaffed and treated poorly by management They admit people beyond their care levels and I would worry about their ability to care

This facility is very overpriced , [removed]/month for a 1 bedroom that goes up every year . Service is deplorable , extremely under staffed !! No response to emergency call button when there is a emergency ! Lots of Covid outbreak with horrible care while in quarantine . Five star dining is a joke ! Food is lousy , inconsistent, poor quality , badly prepared , often cold when it should be hot ! Care givers , medical staff , housekeeping completely understaffed ! Transportation unreliable . Executive Director is aloof and has no interaction with residents . She never attends town hall meetings and demands for change go unanswered ! Don’t waste your money . Marketing staff tells you all lies , don’t believe any of it . This is a true assessment of the facility !

Not sure what happened. Loved visiting my Aunt when she lived here but the staff seem to have given up. Not sure if it’s the new company that took over but things aren’t the same. The new Assistant Manager and the Manager of the nurses rub me the wrong way. The staff all look uncomfortable when they walk by.

She said the food was very chewy and hard to eat and not particularly great - she is not super picky with her food either so that says a lot. Overall the experience has not been the best for her.

They messed up on my mom's medication. The head nurse told us they over charged us in a meeting we had with her. Then said she never told us that. My mother had a good experience there, but it was a hassle on day one. Very disorganized. They never told us what we were responsible for. They lost most of my mom's towels. Everyday it was something that we had to deal with. The executive director was suppose to meet with us, but went on vacation and when he returned he either quit or was fired. But there wasn't anyone else to take his place.

My loved one lived here when it was brand new so we didn't have any reviews to go by. Whenever I visit they are understaffed and ask me to help them. My loved one is never bathed and always smells like urine her hair is always dirty. They said they would have a salon and nail services but never has had them. The staff don't know the residents names and calls them by their room numbers only. Very impersonal. The staff is often sleeping on the job when I come to visit. My loved one got an infection from their lack of cleanliness/cleaning her and they never even told us we just happened to find out weeks later from the doctor they called in. Very bad place please don't send your loved one here!!!! It's abuse especially since they cannot tell you what is going on! And yes they have had many outbreaks of covid as well.

I have a family member who lives at this place and we were fooled by the nice-looking facade. The caregivers do not know what they are doing, and the activity department just lost their most talented team members. This place has been going downhill ever since Oakmont took over. The only nice thing is the nice-looking building and the patios.

what a mistake i made coming to courtyards....the management does not care for the residents as they do not honor our contracts with care... the turnover of the caretakers is unheard of....you are lucky if you see your caregiver twice in 1 week...................soon we will be ushering our 4th director since december as well as there entire staff....with no direction or leadership from staff why stay here...? you know how many residents have left to other better assisted living locations... and lastly the meals are extremely unpleasant....was told they have 5 postings for culinary hirings but meantime we have to eat sub-level food when we residents are here to improve our way life/health...i have contacted corporate offices with resolution or call backs........from the top to the very bottom management/corporate offices does nor care whatsoever!!!!!!

We reached out to Bonaventure for some information for our aging parents. We let them know that we were not ready yet and had only just began looking. We gave them one phone number. After visiting, we were continuously harassed including them calling us on phone numbers we did not give them and SHOWING UP AT OUR HOUSE unannounced when we did NOT give them our home address either. This company will invade your privacy if you contact them for information. Please be aware before you share ANY personal information with this facility, especially if your loved ones are unaware that you're looking for a long-term place for them. My husband had to call them and demand they remove us from their list in hopes it will stop the EXTREMELY invasive harassment. Fingers crossed!

It is hard to join in any of the activities because there are a lot of cliques and the ladies think they run everything. When I moved here they said they would deliver food until things get better. When the food came, every meal was cold. I ended up just cooking my own meals. It is starting to get better but I still do not like what they serve and the names are crazy, you never know what you will be getting served. The head of maintenance came and talked a big talk when I moved in and he has yet to take care of the things that I have put in 3 tickets in the last 4 months and he has not helped me one bit. Every time I see him in the hallway he turns the other way. The turnover of everyday staff as well as management has been crazy. It changes everyday and we never know what is going on. I wish I had never left my old facility, the quality and friendliness was much better over there. If I had known then what I know now, I would not have moved here. I would not recommend them to others looking.

Every time I go to visit, I am surprised at what I see.. a resident that cant get out of bed threw up on the floor around 8 am this morning.. I went to visit at 6pm and it was still on the floor . seems that they pass the buck quit a bit. dirty diapers pile up in the small trash can . The rooms get stinky and its not fair to the resident to have to smell it all day . The rent there is pretty pricey...the whole place looks amazing when you first come in...BUT don't let that fool you...once you move in you'll see its not what you get..in the interview they made it sound like the best place to be..im learning that isn't so...the resident hasn't been out of her bed in more then 2 months not even for a shower...the people in charge have been told ..but nothing ..tonight I took photos of the throw up on the floor and the kitchen wall with junk on it and the refrigerator was full of rotten food as well....that amount of rent, it should NOT be like this. just wanted other families to be aware...

Place presents very well and has great curb appeal. That’s where it ends. We had our father in this facility for seven months and had no issues until his care level required assisted living. The turnover of staff, the incompetent leadership and general turmoil all contributed to a fear for safety of our father. On more than one occasion we would find him looking like a homeless man; unshaven for several days, dirty clothes, housekeeping nonexistent with overflowing trash and had not eaten for two days on another occasion due to no assistance to get to the dinning room or being checked on. I confirmed this trend at the nearby hospital after he had a fall resulting in and requiring an emergency room visit. The charge nurse said to remove your father from this facility asap as she had personally dealt with multiple similar issues.