Oakmont Management Group

Had to move our 100 yr old dad out of there after 2 yrs. Hard for him. This oakmont cant retain staff. Promoted the head of maintenance to be the head of memory care. Poor staff response to call lights. Other memory care residents entering others rooms uninvited. A memory care resident escaped multiple times, once picked up by car by my sister a couple of miles away as she recognized he was a resident. Director unable to resolve our complaints/concerns. We were paying [removed] dollars a month for our fathers care. For what?

1) housekeeping in residents rooms awful 2) activities very few, bus out of order for two plus months 3) staff some very good, some very rude 4) director almost never follows through with anything 5) food bland at best

Oakmont has had ample opportunity to provide incredible service and care to the residents but ignored the many complaints. New uniforms do not suddenly mean better care when the care givers are still the same. Employees provide care with unrelated backgrounds such as McDonald's. Not for these prices. Your reputation is terrible for just cause. Even when the alarming reality of what was happening in Oakmont was fully presented to you, they ignored the facts, including that your employees speak horribly about management, residents and even families in Spanish. Do you really believe that these people are providing quality care when you're not around to watch? Let me assure you they are not. Food was so awful that we supplemented my moms food constantly. A friends mom on assisted living has meals brought in daily because of same complaints. When we asked for meals to be adjusted in any way we were advised that they are frozen meals reheated. All in all a horrible experience

We had to leave due to two staff members not letting us know that they dropped mom. There were always different caregivers . They would not put a gait belt on mom without prompting and they should have let us know in the beginning if they were not going to. I had to wait outside often to be let in and especially in the morning before work. They always were short staffed. I had to schedule showers because they would not stick to a schedule as written down in her room. We switched her to [removed] and this facility is outstanding compared to Sunrise. The activities director is kind.

Oakmont of Silver Creek's incompetence and questionable healthcare practices led to an ER visit.

Oakmont took over a mess from Sunrise and somehow made it worse. My family member arrived in April and I am relieved to say that we moved out last week. While there are a handful of caring and competent caregivers and staff, it is wholly inadequate to compensate for the absent leadership, structure, process, and communication. The range of issues we've had span a wide array of critical safety concerns: 1) Unresponsiveness to pull cords and pendants 2) Confusion & miscommunication on medication orders 3) Unreported falls/injuries 4) Inadequate food resulting in rapid weight loss 5) Failure to test symptomatic residents for covid, to immediately provide isolation space, to notify families. Given the price tag, I was hoping for not just the above safety and aspects of care, but also enrichment and activities as well. Unfortunately, I feel like we've wasted months of precious time (particularly for someone with dementia). No loved ones & families should have to go through this.

We are also disappointed that A Place for Mom told us that all their previous problems had been worked out. They never stopped having problems and went through 7 Exec directors while my mom was there for a year. The place should be closed. Even an executive flew in from WA and told us this is their only facility that has never been run correctly and threw all the past exec directors under the bus. We were given several months rent back and also our community fee but my mother ended up passing away from a fall she took there, which started a chain of events. She fell when she was choking and was trying to get help when no one came. (long story). Do not recommend this place to anyone. It is dangerous and negligent and run on a very tight budget. Things continue on in a broken state for very long periods of time. No activities offered. Looks like a morgue around there.

The facility is new and the staff in the Memory Care is incompetent and has no idea how to deal with difficulty. My husband was there for one week before he unexpectedly died. We were promised over and over that the staff would be able to keep him busy and redirect him if he became difficult and wanted to leave. This was a complete lie; they had no idea what they were doing and each shift would call us to either speak to him on the phone or come down there and speak to him/them. Although I filled out a ton of paperwork explaining who he was and his likes and dislikes, no one read this material and they knew absolutely nothing about him except for he wanted to go home. One evening they lost him (he had wandered into another room and was asleep) even though this is literally one half of a floor and each exit has alarms on the doors. The staff called us in a panic and said that they had left one person in charge on the floor and the other two assistants were out in the parking lot looking for him. It was a horrendous experience, thankfully we only had to deal with this for a week. He was taken from the facility on the 6th day after having suffered a seizure and NO ONE from that facility ever contacted us to express their sympathy

While they would like to start over with a clean slate given new owners, the toilet has not been flushed so to speak. The majority of staff have been hired with NO previous training or qualifications. Current families are moving their residents out as quickly as they can! This is due to the lack of proper care and staff shortage. Mgmt refuses to commit to a staff resident/ ratio. The rates are extremely high and if your family member needs extra care, expect the monthly rate to increase! Due to the chronic short staffed situation, many families have felt pressured to bring in their own extra help. Residents have managed to escape the facility on occasion and the families were not notified. The advertised daily activities were a huge draw but this is yet another promise that has fallen flat due to short staff. Medications are not given at the stated times they should be and many families suspect that there are several instances where the medications were not given at all.

They made the facility sound wonderful when I moved my mom in, but they continued to have a lot of staff turnover, there weren't enough staff to adequately care for the residents or provide stimulating activities for them, as had been indicated. Most of the time when I visited they were just watching tv, playing bingo or jeopardy, which most couldn't understand. There wasn't much one to one interaction and a lot of the time people were just sitting alone with nothing to do. The staff didn't seem to care and didn't appear to be trained sufficiently to care for residents with Alzheimer's. I believe my mom;s mental and physical health suffered under their care due to their lack of care or training. When her mental health failed, as it does with Alzheimer's patients, the staff didn't know how to handle her outbursts, and we were asked to leave. They had no problem taking our money until she became hard to handle and then they didn't want anything to do with her. Once in a board and care facility, she had people who knew what they were doing and that actually cared about her well-being, and it was less expensive. I will also add that when my mom fell one day in the hallway another resident's family member saw her on the floor and told the staff member on duty and her response was "who is it?" Once she was told the name she then said "Oh, she does that sometimes" rather than getting up and checking her right away. It wasn't until the lady said I've never seen her do that and she looks like she's in pain. My mom had fallen and fractured her arm.

Memory care is filthy. Save your money this place is expensive, dirty and subpar. There's a complete disconnect at this facility where staff don't want to clean anything or even shower residents because they rather watch YouTube on their cell phones. If you want your loved one to be rudely spoken to by new employees on Night Shift who don't want to identify themselves or wear name tags this is the place for you. If you're okay with your family contracting fungal, Uti and sepsis infections and residents having injuries saying female staff beat them on the head; you've definitely found the right place.

Would not recommend Ivy Park for anyone suffering from high blood pressure or memory issues. This facility does building alarm testing multiple times through the day and also every night at 11PM and 5:45AM, it is incredibly loud. This type of noise pollution is shown to disrupt sleep, increase chances of illness, and reduce memory. They also disregard noise ordinances in the area and are unresponsive. (Will update if this ever changes)

Oakmont looks good from the outside but it is completely overpriced, mismanaged and understaffed. They continue to take in new residents who have needs beyond their staffing and so calls for help using the pendant emergency button go unanswered! Unsafe to have your loved ones here. The food is of the cheapest quality and tastes awful. Constant turnover of management, and there is no communication or consistency. They recently fired the one Recreation Director who was finally doing things right because she was spending too much money!! You will pay $8000 for a one bedroom with no additional services and it goes up every year and the services are completely lacking. They are cheap but charge exorbitant prices. Issues that are raised are never addressed, they just continue. Cannot keep staff , management, servers and care givers and are constantly understaffed. Residents are nice but they feel trapped and Mgmt takes advantage of that!

The food is constantly horrible. The staff is completely fake and not personable. Ask the staff to do something? I promise you won’t hear back in a long time. I never bothered to write a review for this garbage until I found shit in my food after having it sent back to the kitchen because my meat was raw. Yes a literal piece of shit was in my food. Pay a different place for your loved one to stay at unless you hate them and want to send them to hell because that’s what the ivy park experience was for me - hell

My Mom moved to this facility over 2 uyears ago. The food was great for about 6 months after she moved in. No amount of complained by the residents has one any good. The terminated the head chef about 4 months ago. The new head chef is just as bad or worse. Many of the residents including my aged Mom say the food at Loaves and Fishes is bettr thanwhat they get. Breakfast oks okay. Too many tomato based food for these elderly residents. No seasoning and very tasteless. Two nights ago one of the residents was so upset that she walked her plate offood to the central kitchen and left it, That night everyone in her cottage where my Mom resides didn;t eat their meal. I am tird and fed up with nothing being done. Someone needs to call [name removed], the CEO of Pegasus and tell him to get his act together. His phone number is (mobile) [removed]. Complaints have gone no where for over a year. Don't move your familymember there if you want quality meals. Short on staff

The general manager [name removed] was absolutely terrible. She unilaterally decided my mom should be in memory care in literally after 24 hours in her position. You achieve this goal she sent my mom to the ER FOR A SIMPLE CUT. She then called the ER nurse and asked her to give a diagnosis of dementia. I was standing next the nurse while this conversation happened. We have moved mom because of this vendetta. Please note the frontline staff were amazing. If not for management we would gas remained

Oakmont of Riverpark did not meet the most basic expectations of care, professionalism, and responsiveness. The untrained staff, coupled with the dismissive management, created an environment that could have been more beneficial to the well-being of its residents. I strongly urge anyone considering this facility to explore alternative options, as the care and treatment provided here fall far below acceptable standards. Don’t let the modern and beautiful interior fool you; this place has a vast staff turnaround and a bad reputation in the assisted living community (ask other facilities, and they will roll their eyes, Oakmont is known for having terrible care and high fees). I wish I had further investigated and saved myself and my loved one the HUGE expense and grief! And even now, I am still waiting on my community fee return; they said they had it for me; I went to pick it up, and nobody could find it. They lost my $2,200 check; complete incompetence running this place.

I would never send anyone there again. It is beautiful, but they do not help and do not do what they say they will do. Staff changed like weekly. No activities in the locked wandering side. They cleaned and did laundry when we complained. Meals were not bad, but service was not nice. It was expensive.

It's for profit only. They don't have enough staff. They do not pay well. Always someone new everyday. They call the ambulance for "change of condition". Ambulance arrives, they say nothings wrong. Patient gets charged $[removed] for non emergency. Feces and pee in the rooms. Rooms stink. Administrators are bully's, they blame patients for having dementia. It's ridiculous! CDSS called multiple times, substantiated our complaints. Waste of money. We moved my father in law, he is now thriving. No emergencies, clean room. Attentive staff! If we would have left him at Oakmont he would have died!

Beautiful facility, and it stops there. !!! Their tier system is a total rip off. The quality of care was very poor, the food was average, if that. The activities, if you can call them that were joke ! My family and I complained constantly about the poor quality of care my wife was given. My wife was there for about 8 months and after our numerous complaints the director [name removed] told me that she would not talk to any member of my family, only me ! My wife broke her hip there and [name removed] literally gave us no information on how it occurred. It appears they were trying to cover up the circumstances of the incident. After my wife broke he hip I took her out of Oakmont and placed her at Mercy Care in Oakland. The care there was excellent. I was part of a class action suit. It was not about the care it was about things we were lied to about when we placed my wife there in 2018. Oakmont lost the suit. Terrible place !!!!!