Oakmont Management Group

This community was great it was just not what I was looking for or needed care wise.

Sunrise of Claremont needs a major face lift. They had extremely friendly staff. But the facility looks like what you would think a nursing home would look like. It wasn't clean. And those things were reflected in the cheaper price.

It's not really good here right now. They do not have enough staff. And during a recent Covid lockdown, the staff forgot to feed the entire second floor one evening, and the people couldn't get out. There's some real craziness over there because they do not have enough staff. And we're not really thrilled with them right now. Our loved one does like the food. During lockdowns they've had no activities, although they are doing more again recently. We've had problems with the laundry service. They were supposed to be responsible for washing her clothes at least once a week. Come to find out they haven't been, and every time I would try to find the head caregiver, she was never there. These Covid lockdowns have just caused a lot of craziness, and the staff is so shorthanded. But the place is clean. And everyone when I go there is very nice. But I have to call them often, and they're not good at following through. They try very hard. It's just frustrating. We're paying a lot of money for the place, and we do an awful lot there and have to go quite a bit to make sure everything is okay.

It's very corporate. There's no ability to work with anyone. In our case, there is no ability to change recipes to make food gluten free for my mom. If you try to get an answer, it's a corporate answer. The staff is always changing. You establish relationships, and then it changes. The staff that are there are pretty good, but the turnover is horrible. My mom is gluten free, which was a big thing in our selection process. The sales lady said no problem. She said they have a chef, and he knows everything about gluten. He'll be able to meet your needs. By day 8, my mom ended up in the hospital with seizures because she'd had so much gluten. Oakmont then told us they only manage sugar and one other dietary restriction - not gluten. I wish they would make more accommodations to make their resident's last years of life less miserable and more enjoyable. And I think it costs too much. In the beginning, I perceived the higher cost would mean a higher level of service. But now, I think it just goes to somebody's corporate pockets.

Our family had an in person tour experience and it was okay, nothing really stood out to us in a wow factor. It was a bit pricier then what we were looking for and there is only assisted living and memory care and our loved one wasn't quite ready for either of those.

When I went on this tour we were not very pleased with the room size. The rooms were very tiny and made you feel like you couldn't breathe in them.

The community will make all kinds of promises to get you to sign the contract but unfortunately, they do not follow through with those promises. I would not recommend this community to others based on my experience.

We had a virtual tour, which made it difficult to get an accurate feel for the community. But ultimately, we didn’t care for their cost setup / how they break down the fees. They only had three tiers for different levels of care, and we preferred itemized billing for each aspect so you're not paying for things you're not receiving. Especially because each person has their own unique, individual set of needs.

They said we would have fine dining moved in early March had a fine dining meal yet. You never get a straight answer or standard answer yes that’s corporate we can’t do anything do you think by now that is being a brand new facility that’s better but it’s not my recommendation look elsewhere it’s not worth the money

I visited Del Obispo on Thursday, July 2. [name removed] impressed me with her very pleasant demeanor. She had the front desk place a "Welcome Alan" sign at the front desk. The place is going through a major renovation but promises to be really nice when completed. The pricing is more affordable than the others.

Everyone is nice, but I felt like the sales team was ultra nice in the beginning. Then once we actually put our loved one in the home, the level of communication went down, and we were kind of left in the dark a little. They're still friendly. They're just not providing enough progress reports about what's going on. The facility itself and our loved one's room have been pretty clean the times that we've gone. I feel they're not as attentive as they said they were going to be. Our loved one would call our different family members back to back to back for hours, to the point that we had to block her, for things like she couldn't get her TV to work. But if they were checking on her regularly, I would think surely they would have fixed it for her. Although she has dementia, so I'm not sure if she knew she coulda ask them for help. I think for what we pay, it's too much. Our loved one is alone and by herself a lot, but if your loved one is more active, it might be a better value.

Make sure to ask questions. Be sure to ask important questions like: How many staff per resident? How many staff are on staff at night? If a resident needs hospice, how does that work? How do their fees work and what are they for the different services? I wish more of the management and administration team would have shown more care towards the family and loved one during the transition of my loved one. There are limited staff members on the floor at night and staff members during the day. There was a high turnover of staff due to management issues. [Name] was wonderful to work with. She made sure my loved one and I were taken care of during this difficult time. The food is tough and has no taste. They give plenty of servings of food to the residents though. I wouldn't recommend this community to others.

It is an expensive, great facility. But it is hard to evaluate it due to covid. Covid ran rampant in Oakmont of Roseville. I think that the administrative staff could improve on communication skills and returning phone calls.

We had a favorable tour, and the facility was very close to where we live. But in doing our research, we found reviews mentioning negative things regarding safety incidents. That, coupled with a 2-story building with no elevator, and a very steep entry fee even for a shorter respite stay, led us to decide on a different community.

The director is putting more responsibility on the family and not looking for solutions to issues internally. Communication is not very good. We are told we would be contacted back and we do not receive those calls. The staff has high turnover and care plans aren't consistent with what we were told when we moved our loved one in.

The facility seemed a bit older in appearances. The model room wasn't 100% clean. There were stains in the shower. This gave me pause. Most residents had their doors open - providing direct viewing of them in their beds and direct viewing of their bathroom. This made it feel more like skilled nursing or a hospital than the other facilities we visited. There were a lot of stairs in the buidlings and around the property. This seemed odd for an elder-care facility. Parking was limited. The nicest feature was "the terrace" which offers a level of care between assisted living and memory care.

Communication between the staff and the family is difficult. The community is very pretty but overpriced for what it is. I wouldn't recommend this community.

The facility was very nice, clean. Although we were told there were many activities and the residents were kept busy, there was no visible interaction. Activity rooms, eating areas, etc. we’re all empty. Perhaps it was the time of day. The price was high considering it was. It all inclusive. Too many add ones.

It is okay.

We are not able to go into the community to see the overall cleanliness of the place or even our loved ones room. Another thing that is frustrating is we will drop off gifts to the community for our loved one, and with our loved one being on the memory care side she doesn't remember if she received gifts or not. So we will have to call the community to double check and sometimes it takes 30 minutes to get an answer.