Oakmont Management Group

Moving into The Carlotta required reading through a very long and (I thought) complex contract and dealing with several different staff members. So people should be prepared to deal with those things.

Very welcoming from admin staff to frontline staff. It has been an overall good experience with my difficult father in law. Everyone has taken time to answer our questions and help us to navigate this complex and difficult time.

The staff is friendly and helpful, and the care seems good. The place is very clean and well maintained.

[name removed] loves it there. Lots of activities. He enjoys them all. The staff love [name removed]. Doesn't have any acting out issues. He remains polite and cooperative in every way, consequently he is easy to care for. There is a lot of staff turn over. I guess that is normal.There have been issues with lapses in medications that have been serious. There are issues with transportation to doctor visits. I attend all [name removed]doctor's appointments so I've been the victim along with[name removed] of long waits and confusion about where to pick us up. The drivers don't communicate with each other and the patients pay the price. In general, I'm happy but again I'm forced to be a weekly observer and I need to ask questions concerning doctors orders being followed.

Activities - they are available, but my parents did not participate. The care staff is adequate.

I think the facility is great for people who need assisted living but they weren't very well trained for people with mid to late dementia. They didn't have enough staff to accommodate his needs. Once my dad went to a stand alone memory facility I really noticed the difference. I loved the people they tried their best.

I thought the facility was rated four out of five stars. It seemed comfortable there seem to be a nice area for dining and in a good location. The person I took the visit ended up going there.

The staff is very friendly, the facility is very clean and welcoming. Samantha the memory care director has been amazing to work with to get mom mom settled. Yes we would recommend this community to other families based on the experience we have had so far.

The staff is kind and caring. Chef [name removed] is the best! Some of the activities in the Evergreen/ memory care unit seem childish, appropriate for preschool children. Yes, the residents have various levels of dementia, but they are adults and should be respected as such.

The staff are very friendly and kind. When my aunt moved in, we had some challenges with getting her care services established on a consistent basis and getting the schedule for her medications set up and followed was a challenge. We had to advocate for her initially, but it now seems to be working well.

They are kind but the follow through for memory care can be slow to nil at times. I worked in healthcare for 22 years so I do understand timely responses to questions or concerns. His dietary restrictions are not followed. Not great follow through at times. My dads room is hit or miss at times with vacuuming and mopping. Blinds took months to be fixed

So far our experience has been positive. They're very helpful and they do have the best interest of the families and residents.

My senior neighbor needed to move into assisted living. Living on her own wasn’t going to be feasible anymore. I contacted A Place for Mom, and they recommended places for me. I toured several of the places and with the help of the sales team at Ivy Park at Bonita, decided to move her there. They were very helpful and made the whole process very easy for me, including coming to her house for all of the assessments necessary, and sending movers. The staff has been very helpful with her move and getting her settled. It’s been a big adjustment for all of us, and it feels like it all happened quite quickly. I truly didn’t have time to process it all happening, but maybe that’s the way it was supposed to be.

I would say this is a pretty good community. It doesn’t get full 5 stars because my mom’s care is a bit more specialized. I think the staff overall is great and the place is homely. If you are more on the active side I think this would be a great place with lots of activity. But if bedridden, it’s only ok. It’s not bad just not as good since bedridden people need a lot of care and it is difficult for a facility to have personalized care. As an assisted living facility it’s definitely a pretty good one.

The staff is patient and kind, they get to know your loved ones and make sure they feel welcome. They have a great line of communication when your loved one is sick or feeling under the weather.

Excessive turnover in leadership positions. No nurse on staff in memory care is a problem. Facility is always clean and smells fresh.

It seems to be set up well for everyone, to be able to have group time and alone. Time without having to be isolated to your room

Occasionally seem short staffed. Could have been due to holidays otherwise very friendly. The rooms are like a small 1 room apartment with a ADA bathroom. My mom is busy everyday now with activities, movie theater, large activity room with lots going on . Bingo, arts and crafts, board games. My mom has made a few new friends to do things with. It's been a good move for her.

It's a very difficult thing when your loved one does not acknowledge There are limitations due to alzheimer's or dementia. Ivy Park has made this transition as easy as it could possibly be, which is by no means wonderful, but the support and guidance has been very helpful.

It's a nice facility, the staff is very professional, the price is outrageous. We were attracted to them because of the location.