Oakmont Management Group

Don't believe everything you read in online reviews, even this one. Go visit every single place you are considering. Visit more than once, at different times of day and on different days. Every person is different, with different tastes, different desires, and different needs. No place is perfect, but for Dad, Oakmont was a great option. The location is close to family, so visits are easy. The staff is caring and attentive, so I don't worry about his care. The building is clean and well maintained, so he is comfortable. The food, if not luxurious, is plentiful, so I know he is enjoying his meals. Find the place that is right for you and your loved one.

Provided transportation is limited. Administration listens to resident concerns. Entertainment is brought in regularly. Families are welcome. They have special events for holidays. Prices have gone up over 10% within a year

- staff are caring and talk kindly - Dad enjoys the meals (quality and quantity is good) - medications are handled without difficulty - using the pharmacy at the location, automatically, works well - having the option of increasing the level of care that is provided is helpful - offering of activities and entertainment is varied and nice to have - environment/décor is clean and inviting

Unfortunately, some of these have changed over the course of the past year. My ratings reflect where we are now. This is specifically about the memory care wing. Sometimes, communication with the staff is difficult, because they are hard to reach. They often seem a bit understaffed and forget requests I make when I call over there.

They have been really good to work with and even though it has been a tough transition for my mother. They are certainly been understanding and have been very helpful.

The facility is extremely clean, the staff always smiles and says hi when you pass by in a hallway or a lobby. The entire building feels safe and secure. The food is hit or miss according to my grandmother.

They run short staffed at times, but the staff that's there are mostly good. Location and cost stuck out over other places.

Their staff is excellent. My mom is in the memory care wing. They are very attentive and interactive with the residents. I would give a 5 star if the price was better. It is very expensive. But overall, it has been a positive experience.

The facility is clean and front desk staff are very courteous. My mother has had some issues with ants inside her unit that needed repeat treatments to contain.

The previous management team was somewhat disorganized but Ivy Park is trying to improve on that. Sometimes the food is too salty which is not good for seniors.

The staff in all areas is very friendly and helpful. There is a wide variety of activities and programs that are provided in both the assisted living and memory care facilities. The facility is well maintained and clean. The administrative staff is excellent, open to suggestions and feedback.

The caregivers are excellent. Very quick when called, and even check on their regular residents based on their routines. Additionally, there is plenty of amenities. In room laundry, lots of parking, many resident activities, pool.

It's very nice and very expensive. But we checked several places and they all cost about the same. I would say that this is just what it costs. Overall, we're happy with the placement and my mom is doing well. Thanks for your assistance in finding Ivy Park

Staff is very friendly! They have been very good about communicating issues and concerns with my parents health. They make a conscious effort to know their residents and families

The staff at Ivy Park is kind and caring. The number of residents in assisted living is around 40 so a smaller community. This comes with the advantage of knowing most residents but also means there may be less activities and potential connections with other residents than other facilities. My mom's room was recently remodeled so is very clean and updated.

Facility needs some fresh paint, new carpets to brighten up the common area. The main floor elevator which breaks down every two months, and need replacement per my sister as she relies on walker to wheel around the facility since her surgery. Without the main floor elevator, she has to take other elevator down to second floor, and walks down to main floor by handing onto the stair rail with her fold up walker step by step. She is supposed to get laundry service once a week, but it does not happen without her chasing after front desk to send someone over. Eight out of ten times nobody shows up that she ends up doing laundry herself. She felt pretty frustrated lately when a few washers broke down that it made it hard to find an unoccupied washer. Staff is good and helpful overall. She had a bill issue with IVY accounting from day one, and talked to related on site staff several times to get her care fee removed with her doctor's updated note on "no more diet condition". Whatever payment credits the on-site staff put through for my sister never shows up on her next bill and they still charge her care fee up till today. She is waiting to hear back from Ivy's ombudsman about it.

Smaller community with not a lot of residents. Though I wish they had more activities for the residents who live in the assisted living side. I will be moving my mom to memory care on Sunday.

Cleanliness of the facility is a 4... but there are a lot of places under repair or with stained carpet which downgrades the look of the place a little right now. Presumably when they finish it will be a 5. The food is good. The activities are hard to rate because our mom barely does any of them, but what she does do are good. So.. 4? The value for cost is hard to rate because don't really have enough experience with alternatives. Feels like a 3 to us, but 4 might be more fair if we knew what it costs at similar or more expensive places. We definitely don't feel ripped off. It's just, still, a lot of money.

Well kept facility, friendly and caring staff. Frequent turnovers of some admin, finance/billing system is antiquated. Residents are safe and well cared for. Food is less than desirable.

Sometimes there was no one on the floor except me and the residents. All staff were somewhere else. That was my only concern. Everything else was great!