Oakmont Management Group

The care at Oakmont of Silver Creek is good. Communication regarding issues or changes could improve, regular written reports on the status of the resident is also needed. Staff turn over is high. More staffing is needed at times, when some of the residents are agitated they suck up all the available staff leaving others less attended. The food is, in general, good quality, plenty. Sugar can be cut back, even tough most residents like sweet stuff, it is not good for them. They get too much sugar with juice with every meal, plus there is desert after every meal. More physical activity needs to be scheduled. There are regular activities, but adjusted for the residents who are in wheelchairs and walkers, others can use more physical activities. An add-on, they can have sports etc on TV for those who like to watch sports. I am happy with Oakmont and not planning on changing, but it is very expensive. They raised their prices by 7%, which forced me to eliminate physical therapy since that is out of pocket. Administration is okay. They went through 3 directors and many staff changes. It has settled down some, but still I see new care staff on a regular basis. Went through a couple of mishaps with the billing, as well.

I'd say it is a pleasant place with good food and nice people. However, they have holes in their services due to short staffing. Also they have a dryer stacked on the washer that is too high for 90 percent of the people to use.All that said, everyone I talked to are happy their.

I feel at home here. Things are not perfect, but the other residents are friendly and supportive. The food has improved with the new chef. There is staff turnover, but problems are being addressed with the Residents Council working with the ED. I would recommend this place to others.

Ivy Park has wonderful activities for the elderly. Lots of great activities & exercise every day. The facilities are very clean & comfortable for my mom, she is very happy. The food could use a slight boost. The team members are very friendly.

The staff was great! Maintenance was a little slow.

I have been living at Oakmont of Pacific Beach now for over a year and an HAPPY AS I COULD BE! There was a few bumps with F&B services for short time but they have resolved all of that and for the rest this place is EXCELLENT because of the people that work here besides the fact that facilities are great we are two blocks from beach and they have great events for all of us but again it is the staff here management caregivers activities coordinators F&B personnel they make this place great and I am very grateful for them and to be so blessed to live here. Oakmont Corporate should be very proud of their staff!! Care Givers here are excellent above and beyond in their service to us all. The staff here are the BEST!!!!!!!!!!

Very friendly, welcoming staff. Professional care givers. Clean, homelike environment.

The staff is truly amazing. The care that even the lowest level people provide is excellent. They have a great on site nursing staff. The food seems about average. If not a little below what I would expect for the money. The cleanliness is great. The one thing I would pass along that might not be positive is the sales experience. They really leave the care aspect up in the air per cost. Other facilities give you a tier and a price point that you can compare or budget for. In the case at Ivy Park, they leave it open ended and say it could be [removed] per month and will just have to see later. It's difficult to budget and compare. The incontinence program also is very costly. Overall, I would recommend the facility to others.

They didn't seem to have a protocol in place to receive a new resident. So far the staff has been outstanding with interactions, extremely helpful in assistance and upbeat and very pleasant with residents.

I would recommend it to others. We looked at Ivy Park Of Wellington first, but found other communities were lacking overall by comparison .Overall very nice. We pikced this community because of the spaciousness, cleanliness, and good activity level.

At this point we would say it's a good place. As I said it's only been a little over a month that she's been there and we're still working out a few kinks. But their response so far to any of our questions/concerns has been good.The main reason we picked it is because they include memory care tenants with assisted living in their activities. We wanted her to have an active social life. The other reason is that the community is close to family members so we can see her often.

They are friendly and responsive. They have helped get mom's glucose numbers down. They make her feel at home.We actually picked another community, but they had a delayed opening so mom got settled and now we won't change it because it has been so good for mom.

I would say the staff is very caring and compassionate. The facility is very clean, well maintained and attractive. It has lots of light and nice porches with places to sit. It's close to a very pleasant walking path. The food is consistently mediocre to bad and the serving times are rigid. Breakfast is at 8, lunch at noon and dinner at 5. Food service is spotty and the food is often lukewarm. I picked the place because it is 2 miles from my home and I could go see my husband often. It turned out that we need a place where we can live together where I can have a kitchen because I love to cook.

Friendly staff, with good attitudes regarding being ready to assist. Dining room folks are nice but a bit understaffed so the service can be slow at times.

I have recommended. I picked this community because of the proximity and access.

Everything's is fine but my loved one wanta to leave because of the food is not good.My loved one picked this community because it was in the city that she was familair with and half the time we thought the food choices were going to be good. But now the food quality and choices has declined.

Staff is friendly and made our loved one feel very welcomed. We would like to have seen more encouragement from staff to facilitate our loved one to participate in dining room meals and activities.

It is hard to give a qualified response to the questions. I'm in MN and Oakmont is in CA. I haven't been to the facility yet, but will be going in the spring. At this point, from my experience in working with the Oakmont folks, I would give a 4 across the board. I might rate higher after I've been there. Being responsible for my cousin in the memory care unit at Oakmont is a new experience for me. I would say that the faculty and staff have been responsible in providing for her care, and in providing updates. Looking forward to actually getting there.

I'm happy with Oakmont. It's a very friendly and caring community all of the employees seem to like their jobs and the management also the office doors are right in the lobby and open which I can't say for [ facility name removed]

The staff is extremely helpful and friendly. They don't hesitate to answer questions or assist with things I need assistance with when I call such as checking on my loved one and making sure to have things personal items needed for her if she is going to go out. The food could be better. The portions are small. Also my cousin needs her food puréed but their food processor has been broken for over a month so they were giving her their pre puréed food which she does not like. So they have been borrowing her food processor. For the money they charge, I would think they would get a new food processor.