Oak Park Place

Very clean, well decorated, friendly staff- food areas need improving. Deserts are left uncovered prior to serving for hours, better cold breakfast items are hoarded by a few of the residents, leaving the later ones without. Spices could be made available on each table, as the food tends to be bland. THey receive their food from an adjoining building, and sometimes there is not enough of something to go around. Suggestions are mostly ignored. Activities are held in several places, but there could be more available without having to walk to the next building. Pub times are well received.

Sales person was great and very helpful in the application and approval process. Onboarding at/after move-in was non-existent. It was very difficult to understand the daily routines, meds, etc. My experience with the facility was unique in that my loved one was in and out of a rehab or hospital facility for much of the time. Given a less stressful transition it might have been better. Other residents seemed to enjoy being there.

The facility is great. I like all the common areas to have gatherings with family/friends. The staff is well trained and compassionate but sometimes waiting for assistance is long. Staffing ratio seemed lower on weekends/holidays.

Initially we were fairly satisfied pleased. Everyone was pleasant and setting was more pleasant than previous facility. Over the past week however, care has not been provided adequately with resulting worsening of two physical issues with my loved one. That time span has been only 6 weeks. . .

My dad's dementia is such that he was placed on the memory care floor. A locked ward, so it removed any worry of him getting lost and creating a Silver alert if he wandered off. He needs reminders to do certain things, such as putting his hearing aids in the charger at night. Brushing his teeth, and taking his partial out. There have been several days where he was missing a hearing aid when we came to visit, and usually found in our under his bed. Which meant he slept with them in, and not in the charger. He also was wearing the same clothes for several days often. We've done his laundry at least 4 times when they haven't done it, even though it's suppose to be done every Tuesday. He has issues with his shower, some days nothing but cold water, other days nothing but hot. The staff is very nice, friendly. He gets fed well and the food is good. There are not enough activities for him. Luckily, we're close by and me and my daughters take him out weekly, often spending the weekend.

They don't have enough staff, but that is true of all assisted living facilities in the area. Other than that, it has turned out to be a nice place for her to live. They need more variety on the meu. Also, they ask residents what they want from a list, but sometimes they get something different.

I was not happy with oak park place. [name removed] evaluated my family member and I would have moved him there if it wasn't for the non refundable charge. There too much staff change and most aren't friendly. No I wouldn't t recommend this place.

The common areas of the community are very clean but our loved ones individual room would get a 1. When we first moved my loved one into the facility, it was agreed that the on staff nurse at Oak Park Place would treat my loved ones wound once a week and a grace staff would treat it twice a week because my loved ones doctor ordered it and required it to be treated three times a week for their ongoing health. After repeatedly missing the weekly appointments to treat the wound. I inquired to find out why. The nurse stated that she didn't have time. My suggestion for improvement would be to employ a different nurse who can actually follow through with commitments.

Good staff clean nice shared spaces.

Our loved ones room receives the 1 out of 5 for cleanliness, but the best part about the activities is the music. My Dad was there for 3 years and we only had one formal review of his status and care. My understanding is we were to have them every 6 months. Staff changed so often we never got to know any of them.

The facility did not seem very well-managed and was chronically short-staffed, in my opinion I was never sure about this, due mostly to the understaffing issue. We never had a care plan meeting until I had already decided to move her out. Meals seemed disorganized and there were altercations among staff in the dining room on a couple of occasions. This is a pretty small place and it was the pandemic period, so there was little in the way of activities and amenities. Overall, the place was extremely quiet with little sense of community. The management did not seem very professional, the staffing levels were low and staff were not always knowledgeable, and my mom was not very happy here, and all this for what I thought was a pretty premium price

Within the first two weeks of moving in, money disappeared from my mom's purse. I know that she had too much in her purse, but still. Overall my mom likes it there. They do a good job assimilating residents into memory care. The staff is overall great and kind to my mom. However, they regularly miss laundry days, and cleaning her apartment. They have a communication problem. For example, my mother fell twice and I was not notified. Her toilet handle was broken for days, and my husband had to fix it temporarily to get her through the weekend. Some food is served cold or barely warm and is not as satisfying as it could be.

They need to hire more staff.

My one suggestion would be to keep the resident's rooms clean. My loved one's was awful. Many times I asked for a vacuum to do it myself and was told there wasn't one. The bathroom was rarely cleaned....I did it myself. He is no longer a resident here.

Oak Park Place was a nice facility, but it was too large and we were scared our loved one would get lost in the shuffle. It was brand new when we toured and not a lot of people were around, so it was hard to get a good feel for what it would be like.

We virtually toured this community and it was nice. The staff was very friendly and answered all of our questions. The rooms were smaller than we were looking for.

My mom was in the memory care unit. You need to visit and check out the other residents in the unit, The room sizes are a little small but the layout of the community is good. The food is good. They have limited secured outdoor space.

It has a good sense of community and they bring in a lot of different programs. The people are very caring. The rooms are very nice. The care is good for the number of people that the aides have to care for.

Location was great. Facility was huge. Appearance like a hotel. Very large memory Care unit. Long hallways to community space.

Oak Park was not covered by my parents insurance and rooms were a little small when my dad stayed there last. The staff was nice. Occasionally my Dad stated the meals were cold as they were brought from another area of the facility.