Oak Park Place

I have recently taken a tour of this community and I really enjoyed my experience. The staff where on time to our appointment and made sure to answer any questions I had for them. i just thought the rooms seemed to small for my mother and it was too tight of space.

This community is nice and there have been some changes that have improved slowly. I do like the cleanliness. They need to have staff that is more caring and they need additional staff that is more available to care for the residents. The menu is ok but they need to make changes. They are offered to be involved with the activities with the other residents. They could improve on some of the cleanings. I would suggest that families tour this community for the care of a family member

Management staff was well informed and tried hard to meet our needs. However, the care staff did not appear to be as conscientious. We identified my wife as an extreme fall risk from the very beginning. During the short time she was there, she had five falls. In the case of the last fall, she was allowed by a care staff to wander into a vacant room while she was in an aggitated state and she fell, resulting in a laceration on the back of her head and a concussion, which resulted in a six day hospitalization and three weeks in a rehabilitation center.

I had a good tour of this community. I toured it for my mother, and her needs. I didn't really get to meet much of the staff, but the community looked great. I will say this is a beautiful community overall.

I toured this community for my parents, and their needs. All went well, everyone was very kind. The community looked nice, and well-kept from what I saw. The staff I came across was friendly, and nice. The experience was a nice one. My tour of this community went well.

We felt that the community was great. They had a beautiful fireplace in the front and the grounds were nice. We just felt that the community paid more attention to the look of the facility than to the residents. I just did not like that.

I have concerns that the staff to resident ratio is not high enough. There needs to be more people available to the residents. I am in the building 2 - 4 times a week and there are always people asking me for help as I walk to my mom's room. I am also concerned about them not having enough activities or a larger variety of activities for all residents. My mom is higher functioning than many of the others and she is bored with the things that are offered to do. She will skip them and sit in her room which is not good. The nursing staff is good at calling me if any problems came up during the day. The dining room should be warmer and more cozy. No music playing in the background. I don't think they clean up my mom's room often enough. Trash is always full.

When my loved one moved into Oak Park Place, I thought it was a wonderful place. Nine months later I have many concerns. The housing director left, the activities director was fired, the new doctor with the Bluestone physicians, was put on the wayside. No one is in charge. The nurse is, I suppose, but she is spread so thin. And why they have not replaced the director is of serious concern. Lots of new staff and patients. [removed] I would not recommend this place.

My loved one has only been here a short time, but in general Oak Park Place seems nice. We're still in the settling in period and things have been a little rocky. We've had some issues with the caregivers not following through on aspects of the care plan, which I hope is something that gets worked out eventually.

When we first toured we were pretty impressed with the community and the way it looked. The memory care area was ok, but not as nice as the other side of the community. I don't feel like he got a lot of individual attention, maybe they didn't have enough staff. They let him call home a lot, and that sort of agitated him. It wasn't bad, but it wasn't great either. They were just sort of average.

Met director, large facility, noisy near interstate, price good, no support for indepedent living, good transportation. Independent has real apartments w/granite, fireplace & balcony, 2 meals a day and all untilities

Oak Park Place is a beautiful community, its brand new and super clean. However they are extremely understaffed and the staff they do have working depending on their shift were extremely inexperienced. There were a few good apples there within the nursing team, but the overall tension with the nurses was bad. When we would ask them for assistance with our loved one they would be on their phones or say it wasn't their job and we would have to find someone else. Our loved one was never bathed or the laundry was never done. They have level 1, level 2 and level 3 care - we were paying for level 3 care, but in reality our loved one was receiving maybe close to level 1 care. The food quality was so bad we would not feed it to our dog. Our loved one was never able to cut the meat, and the amount of salt was concerning - it seemed to us that they did not pay attention to those who have dietary restrictions because that amount of salt would make someone ill. If there are able to hire new staffing that are very well trained and knowledgeable this community has potential, but until then we would not recommend this community to anyone.

Caregivers are quite friendly and caring. The building / decor is comfortable. Facility is understaffed at times. Administration and Corporate administration was not responsive to the concerns that were brought to them by our family.

Unfortunately, this place didn't really work for the family. The staff and the community gave us a call that they could not care for my loved one. Within a week of her move to the community we had to be there 24/7 making sure that she had care until we found another place. The staff didn't really try to be attentive with her or make sure that her care needs were being met.

I have to rate this place, for memory care a 2 at best. When we first toured the facility, we were showed a very nice room. Spacious and clean. But, when my father was accepted, we were told he had to be in memory care , on a secure floor. The room was very small and cramped. The staff in general were nice. However, most were busy on their phones almost every time I went to visit my father. My father tried to assimilate to the new surroundings but he was more and more unhappy being there. Then, on [date removed] he walked out of the facility. I guess their idea of a secure floor was having an alarm on the door. Well, the alarm was turned off and a neighbor found him walking down the road looking for a ride after my 90 year old father "pushed" his way past one of the employees. I was contacted by the facility stating he got out. Police were contacted and we picked him up and we found a much nicer facility a few months later. He never returned to Oak Park Place. A complaint was filed to the state, and I believe several violations were found.

Staff is not attentive to required medication schedule. Rude at times. Inconsistent hygiene schedule.

Oak park is not a facility I would ever recommend. It's assisted living and skilled nursing are chronically understaffed, solely due to an unwillingness by the owner to spend more money. The cheapness bleeds into everything, including quality of meals, and underpaid staff don't perform their 100%, either. Oak park does not treat employees right or well, and this also bleeds into everything. It is plain to see in an hour in the assisted living section or skilled nursing section.

My loved one states that the food isn't that good. I don't think they clean like they should especially the bathroom of all places. They are suppose to change her bed weekly, I don't believe they do that. I believe they are probably no different than any other facility.

Place may look good in the halls, but care is not acceptable. One star is for workers that show some care and respect and try to do what they can. Unfortunately the turnover rate is high (workers dissatisfied) and good staff are lost. One star for maintenance who are helpful and always trying to keep up. Rooms not kept clean, laundry mix-ups, medication errors and poor organization, no help to follow through with any PT or OT recommended, some activities planned but only for those who can remember to get there on their own, food choices not great (esp. for those needing special diets), short on staff doesn't help but should not be an excuse for everything, staff are not trained well and do not know residents' needs therefore making mistakes (sometimes critical), nurse not always available, lack of communication every which way! Thank goodness the residents watch out for one another and help each other when possible.

My loved one has been at the Oak Park Place location on Nakoma Road for about four weeks. We toured twice and thought it was lovely. Even though there were very few people (neither staff nor residents)around when we toured (not a good sign), my loved one was happy with the apartment. We thought it would be fine. The rooms are very nice and there are a couple great staff members who are qualified and able to deliver good care. But in general, they are extremely short-staffed in many departments, the staff on the floor is inexperienced, and they don't seem to be able to deliver the care that is necessary for my loved one. Considering the price, it is extremely disappointing. I know it's extremely difficult times right now for hiring and retaining staff at care facilities, and residents can be challenging to care for. Even so, I would not recommend Oak Park Place Nakoma.