Oak Park Place

I toured this community for my parents, and their needs. All went well, everyone was very kind. The community looked nice, and well-kept from what I saw. The staff I came across was friendly, and nice. The experience was a nice one. My tour of this community went well.

We felt that the community was great. They had a beautiful fireplace in the front and the grounds were nice. We just felt that the community paid more attention to the look of the facility than to the residents. I just did not like that.

I have concerns that the staff to resident ratio is not high enough. There needs to be more people available to the residents. I am in the building 2 - 4 times a week and there are always people asking me for help as I walk to my mom's room. I am also concerned about them not having enough activities or a larger variety of activities for all residents. My mom is higher functioning than many of the others and she is bored with the things that are offered to do. She will skip them and sit in her room which is not good. The nursing staff is good at calling me if any problems came up during the day. The dining room should be warmer and more cozy. No music playing in the background. I don't think they clean up my mom's room often enough. Trash is always full.

When my loved one moved into Oak Park Place, I thought it was a wonderful place. Nine months later I have many concerns. The housing director left, the activities director was fired, the new doctor with the Bluestone physicians, was put on the wayside. No one is in charge. The nurse is, I suppose, but she is spread so thin. And why they have not replaced the director is of serious concern. Lots of new staff and patients. [removed] I would not recommend this place.

My loved one has only been here a short time, but in general Oak Park Place seems nice. We're still in the settling in period and things have been a little rocky. We've had some issues with the caregivers not following through on aspects of the care plan, which I hope is something that gets worked out eventually.

When we first toured we were pretty impressed with the community and the way it looked. The memory care area was ok, but not as nice as the other side of the community. I don't feel like he got a lot of individual attention, maybe they didn't have enough staff. They let him call home a lot, and that sort of agitated him. It wasn't bad, but it wasn't great either. They were just sort of average.

Met director, large facility, noisy near interstate, price good, no support for indepedent living, good transportation. Independent has real apartments w/granite, fireplace & balcony, 2 meals a day and all untilities

Oak Park Place is a beautiful community, its brand new and super clean. However they are extremely understaffed and the staff they do have working depending on their shift were extremely inexperienced. There were a few good apples there within the nursing team, but the overall tension with the nurses was bad. When we would ask them for assistance with our loved one they would be on their phones or say it wasn't their job and we would have to find someone else. Our loved one was never bathed or the laundry was never done. They have level 1, level 2 and level 3 care - we were paying for level 3 care, but in reality our loved one was receiving maybe close to level 1 care. The food quality was so bad we would not feed it to our dog. Our loved one was never able to cut the meat, and the amount of salt was concerning - it seemed to us that they did not pay attention to those who have dietary restrictions because that amount of salt would make someone ill. If there are able to hire new staffing that are very well trained and knowledgeable this community has potential, but until then we would not recommend this community to anyone.

Caregivers are quite friendly and caring. The building / decor is comfortable. Facility is understaffed at times. Administration and Corporate administration was not responsive to the concerns that were brought to them by our family.

Unfortunately, this place didn't really work for the family. The staff and the community gave us a call that they could not care for my loved one. Within a week of her move to the community we had to be there 24/7 making sure that she had care until we found another place. The staff didn't really try to be attentive with her or make sure that her care needs were being met.

Staff is not attentive to required medication schedule. Rude at times. Inconsistent hygiene schedule.

Oak park is not a facility I would ever recommend. It's assisted living and skilled nursing are chronically understaffed, solely due to an unwillingness by the owner to spend more money. The cheapness bleeds into everything, including quality of meals, and underpaid staff don't perform their 100%, either. Oak park does not treat employees right or well, and this also bleeds into everything. It is plain to see in an hour in the assisted living section or skilled nursing section.

My loved one states that the food isn't that good. I don't think they clean like they should especially the bathroom of all places. They are suppose to change her bed weekly, I don't believe they do that. I believe they are probably no different than any other facility.

Place may look good in the halls, but care is not acceptable. One star is for workers that show some care and respect and try to do what they can. Unfortunately the turnover rate is high (workers dissatisfied) and good staff are lost. One star for maintenance who are helpful and always trying to keep up. Rooms not kept clean, laundry mix-ups, medication errors and poor organization, no help to follow through with any PT or OT recommended, some activities planned but only for those who can remember to get there on their own, food choices not great (esp. for those needing special diets), short on staff doesn't help but should not be an excuse for everything, staff are not trained well and do not know residents' needs therefore making mistakes (sometimes critical), nurse not always available, lack of communication every which way! Thank goodness the residents watch out for one another and help each other when possible.

My loved one has been at the Oak Park Place location on Nakoma Road for about four weeks. We toured twice and thought it was lovely. Even though there were very few people (neither staff nor residents)around when we toured (not a good sign), my loved one was happy with the apartment. We thought it would be fine. The rooms are very nice and there are a couple great staff members who are qualified and able to deliver good care. But in general, they are extremely short-staffed in many departments, the staff on the floor is inexperienced, and they don't seem to be able to deliver the care that is necessary for my loved one. Considering the price, it is extremely disappointing. I know it's extremely difficult times right now for hiring and retaining staff at care facilities, and residents can be challenging to care for. Even so, I would not recommend Oak Park Place Nakoma.

I was really impressed by the facility when I went to tour it. But as my loved one move down and started receiving care, things went downhill. I found her on the floor at one time unable to get up, she was on the second floor for rehab and had been doing some vomiting. I had to ask for a bowl for her to throw up in. Finally after several days of this they called me with concern. She came home from the hospital and they put her back on the second floor and then moved her back to her room on the third floor without letting me know. That was the day that I found her on the floor. Even though it is a assisted living place there should be rounds made by the staff on a regular basis. There obviously is a reason why these people are there. They need help and doing things and can become confused and not push the button for help. For the amount of money that I paid for the facility she should have received better care. I got the impression that they were only out for the money and patient care was not a priority. I get such a sick feeling in my stomach every time I go by the place.

One of the improvements needed by this facility is the personal attention to the residents in the morning. Such as checking if they have clean clothes on, depends, shoes, if they have their walkers etc. When I call I do not get calls back, so I think improvement on communication is also something that is needed.

Our main issues was within the first 60 days of our loved one being there. There were three main decision that were made for our mom between the care staff and the doctors without every consulting the family first. It started off rocky and from there it is hard to build the level of trust

They are grossly understaffed. In the memory care unit, there is no staff to be found sometimes. I wish I had never taken my loved one here.

I did not get a good feeling from the beginning when I walked in for the tour. When we were walking around, the tour gal did not know any residents by name and they did not seem to know her well either. We also went down to see an activity that was supposed to be going on but something wasn't working with the internet. The residents said something like "this happens all the time". It was just not the right fit.