Novellus Living

This one looks much better than the first time we visited, which was a year or more ago. The cost is affordable for us and it looks like the right size place for Dad, with enough care plus mental stimulation for his state of mind. I like their comprehensive assessment approach. Also this is a convenient location for us. They have respite stays so my Dad can try it out for 7 days before moving in. This one is at the top of my list.

It cost less then the other places we been to. It is bright and clean. The staff is real good to her. Over all it is a good place. Don't know about the activities she only been there three months.

It is a tough decision to move a parent into an assisted living facility. The staff at Novellus have been extremely helpful and caring. This has made the transition much easier.

Novellus has improved things since the buyout. There are not a lot of activities for more active residents. Most events occur in the morning, my brother is not a morning person! This is our families experience, we would absolutely recommend Novellus Clairemont. They have done many improvements and new staff is excellent.

My mom was here when it was still Brookdale. Staff was friendly and helpful. When someone first enters it would be nice if they had more "greeters" to make that transition easier. My mom was not able to get up on her own so having someone check on her would have been helpful. They were suppose to be checking but maybe documentation by the door would help for accountability. Overall staff was very kind.

We moved my sister in in February. I received notice today that her both her rent and her Level of Care monthly charges are going up by almost [amount removed] on 7/1! I'm in shock! This is an older facility that needs improvements made to the building like new flooring, new paint and fixtures in the common areas. And they desperately need more parking and a NEW "drop off, pick up" area. The location is on a very busy street with a very unsafe and unfriendly "drop off, pick up" area. I would tell other people that the A PLACE FOR MOM option of selecting a facility for a loved one was a lifesaver for my family as we had a very short fuse to select a facility and get my sister moved in ASAP. It is a mind boggling experience that I do not wish on anybody. But the reality is that the majority of us will be faced with the need for some level of care either at home, in an assisted living facility or in a nursing home. They had the space available at a price that we could possibly afford with the services that my sister needed ASAP. Overall, being into this journey for 3 months, there have been more PROS than CONS with this facility. Honestly, I'm still learning as I go at this time and I'm just trying to keep our heads above water emotionally and financially. One key of many keys to success is for the loved ones of the patient to stay VERY INVOLVED with the care of your loved one to monitor the ongoing quality of the care provided and the cost of the care provided.

I am a resident here at Brookdale Clairemont for almost 2 years. There’s neat things to do thanks to the activity manager. I really like the staff they do have. The food is being improved because of the new chef. I really enjoy our bus outings.

This has been a pretty good experience with staff for us. The staff communication with the family has been good. Sometimes it has taken longer than expected to hear a response about our questions. There are three meals a day served to the residents, and there are choices for the residents to choose from. The community could use more staffing to assist with the care of the residents.

Also went well with this tour, but facility chose was closer to our family.

We are super happy with everything. The only complaint he has had is the food. The facility does know that there are complaints and they are working on improving things. The care and the people have been wonderful. I would recommend to others looking depending on what you loved one needs.

They were very caring and very concerned. My loved one passed away while he lived there, and they showed their concern and asked if there was anything they could do to help. Everyone was very friendly. It was relatively clean, but the carpet had some stains, and sometimes messes would take a couple of days to be cleaned. It's an older facility too, so it's harder to keep clean and/or look clean. But overall, I think it was a good value.

I would tell others that this specific community is a great place to check out. The staff has been good to work with. The community allows pets. The rooms are adequate for the residents and some of the rooms have small patios.

Nice location, easy access, flat terrain so easy for my mom to get around, knowledgeable and very nice staff. Waiting on pricing.

on a very busy street and older building, seemed crowded to me with a smell of cleaning liquids, everyone was very friendle even the residents.. [name removed]

Nice property and friendly staffs. Rooms were a nice size and would fit my Mom's needs.

I took a tour of this facility and it seemed good. The staff was very friendly and seemed knowledgeable but the building itself was on a busy street, which is something I wasn’t a fan of. They also had different times for eating, so not everyone ate at the same time. They had plenty of activities and everything seemed to be pretty clean. Ultimately, it came down to the location of the building and the fact that it just didn’t fit our specific needs.

Things are going okay for me here. The staff needs a little more control but every place needs that so I can’t complain. The food is really good and it’s really nutritious. They have a few activities and they keep everything clean. It’s really a beautiful place, I’m really happy. I think overall they’re doing very well.

My loved one has recently made the move into this community and so far I have no complaints of how things had been going for him. He has had a few health problems but other than that the experience has been pleasant for him. The staff have done a great job at staying organized in his care plan and are always attentive to his needs. I would defiantly recommend this place to anyone interested.

My brother likes living here. He is starting to enjoy his somewhat independence. I think if he were more aware of activities and events going on he would attempt to join in, however, the only place that they are posted is in the common area and if you don't tend to visit there you wouldn't know. The staff is nice very helpful they do have an escort service to help residents if needed go to the dining area which my brother uses. He loves the food.

We toured this community. We did not like the rooms that were dark and did not have the feeling that we were looking for. They have only certain times for the residents to be able to have a meal and that is not what we were looking for. They might consider making a few small changes where the community is not dark. We would recommend that families tour this community for the care of a family member.