Nile Living

We had negative interactions with the staff in the first couple of weeks, even after the assessment they still had no idea how much care our loved one needed. The staff and administration need to improve on their internal communication with one another.

The care services are sometimes a hit or miss and the activities are very limited on the memory care side . They could work to improve on their med checks in the residents rooms more frequently and also for the price we are paying we really think they should provide things dental cream, tooth paste, shampoo, conditioner and clean towels. We want to visit to visit and not have to worry about what is getting done and what is not getting done. We thought the assisted living part was well done, get library and rec room with a pool table. They have outdoor activities and BBQ-ing

I would tell others that there are some staffing challenges. This has recently been improving over the last few months. I'm hopeful things will be better. My loved one likes the variety of food offered. It would be nice to have more healthy options available for the residents to choose from for meals. The activities are limited due to the pandemic but getting better.

Based on our tour, I thought Van Mall was okay. The place was a little older. And it felt like the group who lived there needed more assistance, which wasn't a good fit for our loved one. But it was decently located and close to the mall.

We moved our friend into Calaroga Terrace February 2020 and were initially pleased with the facility. However within a month Covid related issues began to expose problems. The working staff from the front desk to those delivering meals to the residents were obviously invested in their work and caring for the residents, but there was immediate and continual turnover in management. We eventually tried to move our friend from independent living to assisted care within the facility as her dementia became worse, but we were unable to communicate with administration despite physically going to the facility to meet with them in person on 2 occasions. Her health and safety required that we move our friend out of Calaroga Terrace in February 2021. We found a wonderful family home in Vancouver, WA where she received incredible care and personal attention. The dedication of the working staff can't compensate for disappointing management. We can't recommend this facility.

[name removed] led the personal tour and she was very knowledgeable, kind and positive. We loved the spaciousness of the unit--2 brs, great design, granite, etc--but my mom needs to be on the ground;) The building is like a skyskraper.

There are some bugs in the care services that need to be worked out. I'm giving management time to address the family's concerns.

I toured Brookdale Woodside while looking for a community for my mother-in-law, but we found that it did not meet our needs. They only have memory care there, and it seemed to me that it was for people who can’t come around, those that have advanced needs, and I didn’t think she would want to live there. She wanted to feel independent. We wanted the same; we didn’t want her to feel like a prisoner there, so we chose to move her elsewhere.

More staffing to meet personal needs

Though I liked the dedication of the staff to the clients, I was not too fond of the shared room situation. The space of the individuals actual private space was large. Almost too large for my father. It would be too far to the bathroom for him to walk too at night. The actual layout to the main rooms for eating and entertainment seemed too far away from the room available for my father. I saw no way for staff to be able to tell when my father needed help, because of how far the rooms were from the nursing station. The place was a bit big, the pricing a bit confusing and I did not like the shared room situation. My father would hate sharing a room and he would drive his roommate crazy.

I want to specifically praise [Removed] (now gone) for being so friendly and helpful at the front desk. Likewise, [Removed] has been extremely helpful with my mother's transition from IL to AL. My mother has lived at Calaroga for almost five years now. Unfortunately, the quality of service has gone downhill during that time, but with the new Director in place and a new chef in the dining room, things seem to be improving.

i did not get a good insight of the community. It was a brief and short tour. I was showed an apartment but didn't get a sense of the activities during the tour. I also did not get a good feeling, if it were more brief it would have been better.

The community is kept clean and they have activities but at times they don't inform all residents. The staff could improve on being more informative and caring. My mom says her meals are 50/50, and her main complaint is being left in the dining area for 2-3 hours. She eats but has to wait to be returned to her room, this frustrates her. I believe they do provide care and safety.

Friendly staff, looked clean but had a bad smell covered by cleaner

I thought that the staff really get to know the residents and do try to offer a personal touch and connection with them. There was a lot of turnover though, but we got to know the new people and they seem caring and kind. The billing was always screwed up, but at the end of the day we were just glad she was in a safe place.

The food is what my father use to call "Wisconsin Truck Stop" meaning it was pretty uninspiring. That was the biggest drawback, he lost a lot of weight there. We liked the apartment and the people, but the food was big problem.

We have had some problems with some things being stolen from my mom and had some problems with the staff there in recognizing that she has dementia and often times things are misplaced, but things have definitely been taken and the way they deal with that has not been well. On a positive note I have spoken to the director and I believe things have been resolved in that area. The activities have not been consistent, but they have a new activities director so things will start to stabilize.

The staff is extremely nice. However, they are very understaffed, and that makes a difference. It takes a while at times for things to get done, and the care services can sometimes suffer a little because of lack of being adequately staffed, etc. The food there is also not so good. Not a bad place, and certainly wonderful people, but I just think they need more staff.

We have not been pleased with their ability to promptly provide the adequate care schedule needed for our loved one. After a month and a half, we are still giving the facility an opportunity to improve on this aspect. We have faith that they will eventually be able to provide the care that she needs.

Too far away and too darn costly, they're all expensive but this one especialyl and this was never a consideration. My daughter and I interviewed these people together and it never clicked with either of us.