Navion Senior Solutions

Horrible place , my mother has been there for a little more than 3 years and has seen 3 directors come and go. They are always short staffed and the last director cut their budget so bad they didn’t have much of anything left . My mother lost her pendant a the beginning of this week and still has not been give. A replacement , I guess they don’t care if she needs help god forbid she falls. I have seen her go down a lot since their activity director [name removed] left , now they sit around and do crossword puzzles or bingo . Not so sure the new director will be any better than the last, also today one of the aids had her baby and child up there in the office as she no child care, who was watching them and who was watching the residents? All in all no staff, no enrichment and lousy food. Stay away !!!!

No RN as advertised and medications have been mixed up numerous times. [Name removed], the head supervisor, seems friendly and efficiently in the beginning but changes quickly. She does nothing when there is a problem. My loved one will be moved as quickly as I can find another place.

Medications are not dispensed as ordered. Medications run out and are not reordered in a timely fashion. Pain medication was stolen from two patients and nothing was done about it. The rooms are not cleaned often enough. The head person has been rude several times. Numerous times the front desk was called for help and help never came. They advertise that an RN is on duty and there is no RN there.

My loved one was placed in Memory Care incorrectly. They should have placed in assisted living. Changed the care plan without consulting me, the POA. Beware

I moved my wife who had Alzheimer's disease to Chatham Ridge on [date removed]. In less than 48 hours she fell and broke her right hip. In addition to not providing my wife with any attention, they were giving her incorrect medication. I called that to the attention of their staff; however, I was ignored. One would hope that the staff would pay attention to new arrivals. That was not the case for my wife. My wife died on [date removed] as a result of the broken hip and the Alheimer's disease. If you want your loved one to receive inadequate care, place them at Chatham Ridge.

I can't say to much about the place - other than they have an very annoying and no way personable automatic service. Not a great 1st impression. Left messages - no call backs. I'd hate to think it was an emergency.

My father was a resident here for a month, he wanted to leave after a week but we had already paid a deposit and had to give thirty days notice. It was horrible! My father is Independent and Northstar was more like a nursing home. I feel like they should have been more honest and not taken him know that his level of care was not as high as the other residents here. He couldn't sit down and have a conversation with anyone. The food was terrible! It was completely Tasteless. He has since moved to another community and is much happier. It was more like a nursing home and The food was horrible.There were a lot of people there. They said they came around

I would not recommend brining any loved ones to this facility . It smells of urine, the decor is dull an dismal. This building has been called 4 different names and leads me to ask why?

[Removed] running the place they are very disorganized scattered. The nurses and staff are great . [Removed] is great she works at night she should be the one running the place the nurse respect her and other families respect her I need anything done I have to call it at night or go in and speak with her. See is claim and knows her job.

The people are really friendly. Food needs to improve . The Management team is nice but very scattered .

I brought my mother on a tour here so she could be near one of her friends that just moved in. My first impression was how nice it appeared. Halfway through the tour I knew I was not sending my mother here. I noticed mold growing on base baords, fruit flies, holes in the ceilings, unrepaired leak damage, there was a dog running around in the lobby and the carpet is just gross.The activities room is a disaster its amazing any thing gets done. Later that week while my mother and I were visiting her friend to let her know this was not an option for us one I overeheard staff talking down about the residents right up front in the office. Its amazing what you can hear from their water fountain. The one lady that is over the top forcing her self to be friendly was the loudest and the worst. She clearly has no empathy for the people that live there. It seemed like the entire staff was at the front desk having a party. This was not a good impression. Also there is almost no staff after dinner. This I see as a saftey problem. What would happen if she needed help and staff was busy with another emergency?. To my understanding this is independent living. I have been told that they are not "allowed" to sit in the common area up front they are told where to sit for lunch and dinner and the bus only runs part time. This place I can see has great potential. Unfortunately this place is poorly managed and needs better maintenance.

Summit place came highly recommended After just a few days of having our family member placed there they were very quick to judge and wanted to place Her in a different wing and charge extra money. They do not check on them and keep them dry they do not offer them something to drink they are dehydrated. They pick and choose their favorites And those people get special Care the rest get pushed to the wayside. They are taken to the dining room 45 minutes before they're actually serve their food and they just sit there. I watch the woman in the dining room in the afternoon walk around and ask everybody what they wanted for lunch and dinner the next day and never ask my family member the food here is subpar the Care is subpar and the majority of the staff is extremely rude. Care and dedication of the staff was so poor We removed our family member after just two weeks. I would not recommend this place to anyone

[removed]. Over and over I visited my mother in the memory care unit at this facility, and found her in soaked pull-ups and with dried stool caked on her skin. Comments to the staff brought eye rolls and assurances they had just toileted her an hour beforehand. To compound the insult to her skin integrity, I also found her lying across her bed every time I went to see her. She would sit down on the side of the bed and just let herself fall backwards. Because she had so much hardware in her back and neck from previous surgeries, her body did not lie flat, so all her tiny weight went straight down on her coccyx. Again, with the eye rolls, and the shrugs, and the grimaces, as i complained about them letting her lie like this for hours at a time. She developed a Stage 4 pressure ulcer, ended up in the hospital with septicemia, and nearly died. She was moved to a nursing home, where she recovered, but remained weakened. Falls, a broken hip, a period of brief rally, and then a fall followed by a significant downhill slide marked the next two months. She passed away last month. Now, my mother had vascular dementia - she had a terminal illness. [removed] I would not recommend this place to anyone.

My grandmother acquired bedsores on feet and buttocks here. Her adult diapers were not changed regularly despite having the highest and most costly level of care. Director does not return phone calls and neither do the physicians which cover this facility.

On the surface Chatham Ridge looks like a great place which is why we picked it for our loved one, however they were very understaffed and undertrained. The bottom line is we strongly encourage families not to just pick this community based on looks or based off a singular tour, we encourage them to ask all the difficult and detailed questions to ensure your loved one is going to get the proper care and attention.

I want to make sure no one else ever takes heir loved ones here. My mother suffered greatly, she had covid and no one knew it. She was unresponsive and no one checked her vitals. My daughter found her and demanded someone call 911, when they did and got her to the hospital, that's when they found out she had covid. She went into Colonials Gardens walking, feeding herself, speaking and now she is unable to do any of that on her own. They did not give her medications the correct way and some of the ones she was prescribed they did not give her at all. Within 2 weeks she could hardly do anything by herself. No one would listen to any of our concerns either. It was a terrible experience, but they very much made us think in the beginning that everything was going to be great. I think if we were not there checking on her every day, she would not be alive today.

There is a lot of problem that all stems from upper management.

They tried to take my dads money from him. The day before he moved in, the doctors told us due to his condition it would not be a good idea and they could not give us the money back until recently. I think they care more about the money than the actual residents well being. I would not recommend them to anybody looking.

I moved my dad from Chandler Place Independent Living (wonderful place) because he needed more care. I thought he would get the same genuine care but at a different level. I was wrong. The facility is run by [name removed] who I believe is a supervisor of the staff . I never met the facility director. My dad received poor care and they eventually forced him out during the Covid virus. It was devastating for me trying to find a place for him. I received no help from [name removed] or anyone at Chandler as I struggled to navigate a place for him. I finally found Carolina Gardens on my own. They were great and took care of my dad until he passed. Be careful if you chose Chandler Place Assisted Living.

Hitchcock is NOT a place I would want for anyone I cared for. I put my father there at the end of March because of Covid, I made a hasty decision. In the beginning they were very inviting and informative. My father was there 6 months. And in that time he was sent to ER twice for “dementia behaviors” . So he sat in a flex unit in the ER for 10-12 hours, for an accessor to tell us he was fine to go back. It was situational, and his behavior was just not addressed by competent people that knew anything about dementia or Alzheimer’s. He was sent to a psychiatric ward by the parent company, Enlivant, even after the psychiatrist sent my father back to facility. He endures 10 days of new medications that shut his body down. He ended up on the medical side of the psychiatric facility because he was “not getting better”. Meanwhile I’m still not allowed to see him, or talk to him to assure him that I’m trying to get him home. Or even let him know what is going on!!! Finally after finding a tumor on his kidney, I get hospice involved to get my dad back to Hitchcock. He now is wearing a diaper, wheelchair and being fed by an assistant. When he returns he makes a full recovery (after the meds the psychiatric ward gave him are out of system) and starts walking, eating, and using bathroom. I’m still on allowed visits at a window in front of the Hitchcock facility between 9-5pm. Now our monthly bill has gone from $4000 to $4900. Even with hospice coming twice a week to help shower and take vitals. They quit cutting his hair and shaving his face. My dad would plead at the window to get him out of there. And I did. When I moved him out, they never once helped me nor even spoke to me. The room was disgusting, smelled like urine. And there was a cart with close to 5 loads of his clothes in the middle of his room. It looks like once they knew he was leaving, they washed everything that was piled in his room. Because I could see in his window anymore, they shut the blinds 3 months ago. My dad went through two pair of hearing aids, and 4 pairs of prescription glasses. I’m scared to think of how he was treated there because they knew we couldn’t come in to see how he was doing. And how they’re doing with their promises that they say to get you to come to them. I pray that they get the help to educate their med techs to properly communicate with their residents. I pray that the director learns how to communicate with the family that trusts them to put their loved one there. I reached out to the director via email, texts, phone calls, and in person. He would state he wasn’t there , or to talk to [name removed], the nurse. [name removed] is the only reason I tolerated some of this behavior. But, it takes a TEAM to work a assisted living. And that’s what they sold me on day one of brining him there. Now I know, at the expense of my fathers health and well being, that is was a lie.