National Church Residences

My mom is no longer at that facility. She was being over-medicated and the management would not wait to see if her behavior changed or for a diagnosis from neurologist. Some of the nurses are very caring but the management seems to want to move everyone to memory care and have them sedated.

They are nice but cold at same time. Need to smile all the time. Get to know residents routine and respect them. Encourage outings and print activities in large print.

Autumn Grove was a horrible place to live unacceptable management treat people differently not equality. The place is one step above a nursing home. Management is very unqualified. They do not execute conflict resolution. That is a requirement from the national association of apartments.

Arrived as a step down from Riverside to the 1st Community Heath Care Center. Never got a Guidebook, or orientation. Staff at times wwould not answer the call button. Social Worker called all the shots and implied although we had a right to leave she would code AMA. No empathy or discussion mostly condescending. We stayed additional days for their covenience and paperwork was completed in a matter of minutes. There was no Therapy on the last day and paperwork was completed in minutes not needing a whole day.

Autumn Grove is not a good place. Way to much drama. I've been looking for a new place as well since the first day I moved here, but it's very hard to find something. Also very dirty place. People live like pigs here. I hate it hear so much.

My 79 year old mother submitted all of the requested paperwork 6 weeks early and was told by [name removed] that she was eligible to move into the next available apartment that came available[date removed]. My mother was excited to hear this news from [name removed], the unprofessional inept representative that also conducted a walk through with my mother on [date removed], who did not process my mother's paperwork in the 6 weeks prior. On the next day, [date removed], [name removed] called my mother and told her that she could not move in because she was approx $[removed] over-income and blamed my elderly mother for this oversight. [name removed] told my mother that she has other people to worry about besides my mother and didn't have time to process my mother's paperwork in the 6 weeks she had it. The website for Panola Gardens Apartments falsely advertises: "Regardless of income level, every senior has earned dignity and respect." My mother was lied to and disrespected by this facility. [name removed] needs to be reprimanded.

Have friends there. Hallways always stink & are dirty. Mgr, Maint & social worker play favorites & are lazy. Mgr/Maint speak bad about tenants. Some tenants have waited a yr for repairs to be completed then gave up waiting. Complaints to Corp office ignored. Tenants have to clean laundry room at their expense & empty trash there & outside & sweep walks for tenant safety. Potential tenants get one smell before entering lobby then turn around & leave.. They and tenants families, friends & visitors refer to Mgt & owner (Nat'l Church Residences) as slum lords. Can't rate minus stars

Moved out late Autumn. Dirty and stinks inside bldg. Mgt is liar and lazy. She plays favorites with tenants who kiss her butt or do some of her work. Maint is also lazy. Some of the ladies there think he's creepy. Stay away from any place owned by National Church Residences. Cannot give enough zeros about that nasty place or worthless stacf.

We move out early Fall. Can't rate with minus 10 zeros. Staff there super lazy, Mgt lies. Tenants live in fear of Mgr and eviction if they complain.Last reviewer told truth. Bldg dirty and stinks. Complaints to corp office are ignored. Mgt plays favorits with tenants.. STAY AWAY from this place. National Church Residences is only a name and has nothing to do with any church.

Moved my Mom here almost a year ago. Still having issues with getting her paperwork. Told it was done wrong by former staff. Sounds like they are making excuses. Basement in horrible condition, musty and dirty. At the time she moved in they said they were doing updates, but I have seen no improvements. This place needs a good cleaning and updated. Visitors like my family are addressed rudely. I had requested maintenance leaky window about 10 months ago before shut down. No one on maintenance after hours or weekend. Clothes lost in laundry, room dirty, bathroom hallways basement. Refrigerator has not been cleaned since she moved in. Items mailed lost by facility or not given to Mom and held by staff. Now facility is closed due to Covid so I have no idea how Moms living conditions are. I would not recommend putting a Loved one here. Mom is 92 moving again would be hard on family and even harder on her.

My mother was in the Water's Edge memory care facility for four months in 1919. We were charged the highest fee for her care. The staff was insufficient. She was forced to sit up in the morning in her wheelchair so that the staff didn't have to assist her when she was awake at night. She had white gold and silver rings and three watches that were ALL stolen. She couldn't report this because of her advanced dementia. The staff also stole the Ensure drinks from her personal refrigerator and the unopened carton of water bottles. This is a shameful facility that has no business touting themselves as a "christian" organization. They insist on charging us because of hospice items left in the room. My mother is now deceased. A very bad facility!

Mother was taken to this rehab and is a fall risk after hip surgery. She was told to go to the restroom when she's not supposed to get out of bed. Then was told get rid of her waste in the bed pad and then call for it to be changed. I asked where was the bed rails to be told some 4 hours after her arrival the stna needed to evaluate if she needed them. The next person I asked stated the doctor had to order them. When I called for the nursing supervisor it took 20 minutes for a response then I get someone with no badge identification and in my opinion was NOT the supervisor or this place hires clowns for administration. When pain meds were requested they stated they had no order from the doctor. When approaching another nurse I was told they hadn't had time to review her records. Im scrambling to move my mother. DONT SEND family to this physicality!

Run. Don't walk away from this place. My mom was in there for nearly a year. It was a blessing to remove her. The administration staff is very unfriendly. I have heard them say negative things about family members of the residents. The turnover of help is amazing. I heard the office manager yell at staff down the hallway. I was there when the alarm went off alerting staff a resident was walking out the door and no one responded for 5 minutes even though they were in their break room. My mother had numerous items missing from her room. The food was not acceptable. Worse quality than cafeteria food. My mother lost 15 pounds while in their care. National residence and the Ohio dept on aging need to take a closer look at this facility and the way the residents and their family members are treated.

My father-in-law was there for several months. The staff made excuse after excuse for the unsatisfactory care. They did not give him all his meds, which caused several medical complications. My sister-in-law had to search the medicine room for the medicine she provided but was never administered, and never filed with his meds. Then after complaining about the incompetence and constant need for monitoring by several of his children, they punished him by refusing to let him go outside for fresh air. We discovered unlocked doors and no one at the desk to screen visitors on several occasions. They talk a good story when you are searching for a place for your loved one, but once you move them in its a different world. We know there has been a change of some of the staff, however, I would never recommend this place! Thank god we found a Wonderful place for him. He is happy and well, and all his children can sleep at night without worry.

Our experience with Legacy Village ended up being a very poor one. My loved ones lived here for a number of years as independent living, and everything seemed fine. However, everything changed when Mom got sick. Legacy Village did not end up coming through on ANY of the rehab or skilled nursing services that they claim to offer. After her hospital stay whenever we would try to bring Mom back to Legacy Village they would always have some reason why she couldn’t move back, despite their advertisements saying that they offered the care services she would need. If your loved one only needs independent living Legacy Village might be a good option, but do not depend on them being able to handle any care issues that come up. After our experience I strongly recommend avoiding them.”

I made an appointment for a tour when we arrived no one was there to do a tour. I was told they don't work on Saturdays.

I would tell others to not put your loved ones here. They have no staff and the ones they do have are all temps and they do not know what they are doing. I was paying top dollar for the care and no one was checking on her. It was a horrible experience and I would never recommend them.

Our experience was a nightmare and take my loved one out of the community immediately. The food was horrible and the smell was horrible. The floors was terrible, I've seen gas station floors cleaner. The staff was lying about daily living activities. The community was wanting us to pay more, since the meals were being delivered. The meals were being delivered because the community closed the dining room, so they had to deliver the meals to the residents. The director was new and you couldn't communicate with them. If you confronted them they were defensive. Other residents were leaving quickly. There is no communication and they wouldn't respond to emails. One meal was lasagna and rice. I wouldn't leave a dead dog in that place. The community wanted more pills of a medication and they ran short, and they should've had enough to cover a monthly supply.

My parents have been residents there for two years and we can’t move them out soon enough. The food and amenities initially were top notch but the last year has gone from bad to worse. They have not been able to keep cooks, service workers or cleaning crew. Cold sandwiches have become the standard fare for dinners because they “have no cook” which is a step up from the raw chicken that has been served in the past. Neither the management nor home office have responded to resident complaints.

My parents have been there for two years. The quality of services and food had gone downhill immensely and any complaints to management falls on deaf ears. They have not had a trained cook for months and weekly apartment cleaning is non-existent. We will be moving our parents out as soon as possible.