Mustang Creek Estates

From the directors to the staff they have major problems. It all starts at the top. I felt like they were more interested in the bottom dollar than in the people themselves. They have no activities. Most of the residents stay in their rooms all day long. They can't ever get enough staff to give proper care. My mother would lay in her own excrement for hours before I could get someone to help her. The food was horrible because the staff didn't know how to cook. The rooms were kind of small but not bad.

Although my sister and I highly recommend that facility be removed from your list until a formal investigation of some kind can be done to ensure the residents are being properly cared for and everyone on staff is trained. They could improve on everything.

The lack of activities was real! The food was atrocious. The girls they hire are not trained to do the jobs they require of them - thus the food. I saw many of the meals as well as visits with the residents. [name removed] who I had the most contact with from the beginning, was wonderful. I only wish the facility (which had promise), had lived up to my hopes.

I do not recommend Mustang Creek Estates Flower Mound.

I moved my mother into MC in September and out in November. The care was horrendous and it was dirty and smelled. My mother’s bathroom toilet was covered in ?? and so was her floor. She fell and cut her head open, it took them 4 days to clean the blood from her walls, bed and floor, I called the director daily to get them to clean it. My mom has dementia, I was told by the director and staff they did not have the time to care for her, I needed to hire a sitter to stay with her throughout the day - that’s what I hired them to do. The brand new mattress I purchased for her was ruined in less than two months because staff took the mattress cover off, put it in the closet. I had to throw the mattress away. I moved her out in the middle of the month and they are insisting I pay the full 30 days rent because that’s what I agreed to. I had no choice but to move her out due to the lack of care she received . They are not responsive to email or calls. Worst experience. I could go on and on

Staff not nice. They don't have the education to help the residents. The staff they have that are educated re: dementia DX are located in level one. Not in level 2.

We really wanted to like Mustang Creek but it has not lived up to our expectations. Our family member was not placed in the home we were shown. Mustang Creek does not have enough staff dedicated to each home. Although an 8:1 ratio may work for assisted living, it is not acceptable for memory care residents when those same 2 staff members are also prepping meals and supposedly cleaning, as well as providing meds. After meals, residents are taken to sit around in the TV area. This is a message I received from a family member: Took 10 minutes to be let in. Lunch isn’t ready. Sheets and comforter are dirty. Full poopy depends on the floor. Commode has [removed language] on it. Trash can full. Asked for cleaning supplies but they are too busy to get any for me. Floor doesn’t appear to have been cleaned since she moved in. She stinks to high heaven, presumably because she [removed language] herself during the night. Dirty clothes basket full to the top again. Laundry obviously not getting done. Having both caregivers concentrating on preparing and serving lunch and none of the rest of this getting done, is frankly unacceptable. We will be moving our family member back to her previous facility but in the memory care portion.

The worst experience I have ever had and extremely expensive with almost no care. My friend has only hours left now, after 8 days at Frisco Mustang and is now on hospice. Another friend left their Allen facility after a month. However, I have had only good experiences with A Place for Mom after 13 years of your recommendations

DO NOT put your family member on this place! Is it dirty and disgusting and the staff doesn’t not care. Corporate shows more compassion for the money they make than the residents they so claim to care for. AWFUL!

Mustang Creek Estates is severely understaffed. They expect 2 people to handle 15 to 17 residents. In the house my husband was in, 3 residents needed the Hoyer lift (a 2 staff required procedure) & 3 to 4 others needed assistance with transfers. The same 2 people were supposed to distribute meds, clean & shower the residents, as well as cook, serve & clean up after 3 meals a day. They were also supposed to do activities as the activity director spent little time in House F. It was not a good situation.

If your loved one needs memory care. Find somewhere else.

One time my loved one fell out of the bed was on the floor for 3 hours uncalled for one day he was changed for 12 hours. Very rude to my aunt they would bring stuff for him don't think they ever gave him a shower they never use just lift they picked him up by his arms which he has a bad shoulder and I can go on and on and on.

They are having staffing problems so they cannot fulfill their commitments for the plan of care. I took my husband out after one month.

My moms room had bed bugs. They sprayed them but they came back...I noticed bites on my mom. They heat treated her room only. I am sure they would be back eventually if we had left her there. Beware.

I write this review not wanting to, but I feel like I need to for the benefit of other potential customers. My brother and I entered into an agreement with Mustang Creek Estates (MCE) Assisted Living on [date removed], with the intent to move our 90-year-old father into assisted living immediately. We had challenges getting sign off for his release by the doctor, so we decided to wait and keep him at home for now. On [date removed] we cancelled the move in. We asked if there would be any chance of a refund, given the situation, my parents’ age and limited income. MCE came back and said, NO, there will not be any refund and in addition, we will be charging for 2 extra weeks in August due to the required 30-day notice. We understand we signed an agreement indicating a 30-day notice. MCE simply cared about taking $[removed]+ from my parents with them never moving in and the ability to potentially rent the empty room to someone else. WE DO NOT RECOMMEND MUSTANG VALLEY ESTATES.

No staff training. No school for bathing. No respect for residents.

Do not be fooled by the beautiful buildings, this place is terrible. I’ve spoken to other families and they are all in the process of pulling their loved ones out. Untrained staff, several major errors, completely lie when they tell you what they can provide. Avoid at all costs.

Overall experience - [name removed] ended up going to a rehab for sores after Mustang staff said he needed to go to hospital for bleeding out of rectum 3 times but it was a sore from not being clean. He was only there 3 weeks. Cleanliness - Every time I went to visit, his bed was stripped and the 2 extra pair were not in his closet. I offered to make his bed but was told sheets were in the wash. Friendliness - Most times I visited staff barely acknowledged me. Administrative staff - Not much interaction except when telling me about the services. Activities - Never saw them doing anything with them. Other facility had many activities and engaged members multiple times a day. After rehab , [name removed] was moved into another facility. [name removed] had a significant decline after his time at Mustang and the rehab. The second facility demonstrated the care, attention and communication he and I needed to make him as comfortable as possible. Unfortunately he passed after being there 2 months.

In all honesty, our family wanted to love this facility. However, we could not even like it! It was a nightmare from the beginning! Our mom only lasted 2 weeks at MCE and it was 2 weeks too long! From the FILTH, lack of supervision, little to no activities to keep those sweet people active and their brains occupied and apparent lack of proper training of their staff…this was beyond anything we could imagine! I also find it appalling that A Place for Mom would even consider referring anyone to this facility! The list is too long to share every offense MCE is guilty of but here’s a nutshell version: One evening me, my sister and brother in law fed all the residents in the house where our mom was living! Why? Because they were short on staff and the one caregiver that was on duty was flipping out and needing to leave for a smoke break, etc! There’s not enough room to explain the rest of that evening but trust me, the problems continued! And, the “sales pitch”…a joke!

Once payment was received there was no further communication. No move in date or time frame just ignored texts and phone calls. We decided to not go there due to concern for care since we couldn't even get a response on a move in date. This was in December. January 1 they attempted to charge us for another month with no response to my calls. Once payment was blocked for that month they decided to call for nonpayment reasons. We still have not gotten our money back and my loved one never stepped foot inside their doors. Don't choose this place unless you like being robbed.