Mustang Creek Estates

Drive on by and save some time and heartache. Mustang Creek Burleson's Memory Care facility scores low all across the board. We are thankful to have it in our rear view mirror. Let me provide a synopsis of the 5 page list of complaints: Understaffed & Overworked. Ineffective procedures for maintaining resident health and well being. High staff turnover which results in poor quality of care for residents. Dirty beyond belief. We are in awe of our new facility where the bathrooms are clean, the floors are clean, the residents are clean. Sadly, this is not true of Mustang Creek Burleson. Because the staff is under trained and over worked, residents suffer. Incorrect meds, and bedbugs were the last straw for our family.

The Sachse location Building C is a terrible place for the residents. Mom has experience being locked in her room twice at night, the employee did apologize, placing the phone system on do not disturb, placing call buttons on silent, left in the dining room for hours, using her pull ups for other residents and 3-4 packages of pull -ups provided by family disappearing. Baths are not given as scheduled and soap left in her hair, This is elder abuse at best. Their solution was to move her to another building. The staff and management should be replaced. I would not recommend this location unless they change how they treat the residents.

Mom lived there for 2 months. She has early Alzheimers. We were told most of the residents were at her "level". No one could even talk to her. Had we known this, we would have kept her in her previous facility until the A.L. plus building opened. Instead, she had 2 months of sleepless nights with wandering, confused, folks stumbling in and out of her room all night long. There was no call button in her room, so they gave her a cowbell to ring if someone wandered in at night. By the 3rd day, her bell was mysteriously altered so it no longer rang......they refused to provide grape juice and cottage cheese, saying it was a "special item" that we had to provide. For 4000.00 a month, they can't give her a glass of grape juice!? 2 caregivers for a dozen incontinent, confused, unsteady residents! Same 2 must cook, clean, and care for these same residents. Many falls. Many folks transported via EMS to hospital. Residents left to entertain themselves most of the day. Moved mom back to Rittenhouse Village. She's happy again, finally.

Mom was not happy in this facility. She is earlier stage Alzheimer's and was reassured many other residents were too. We moved her in and quickly found out she was the only resident who could finish a sentence. There are no call bells so everytime a confused resident stumbled in her room, she was forced to walk to wellness center to get assistance. One night a man in only his underwear wandered into her room, tripped over her walker, and fell into her chair. We were supposed to move her to the AL plus building, but for 2 months we were told weekly that "it will be open next week". Residents fell almost daily. There was a quiet sadness in the home. The food was not preared well and most residents could not chew it. Showers were hit and miss.....only 2 caregivers per house who have to care for, bathe, change incontinent folks, plus do ALL housekeeping, cooking, etc.....The care is not what we expected for what we paid.

Unfortunately, the new Sachse location was a huge disappointment. Their emergency call system was a cow-type bell that didn't even work. We were told the memory care house had mostly early stage dementia residents like Mom. Not so......these poor folks just wandered around from room to room. Several fell many times during Mom's stay. With only 2 caregivers, it was impossible for them to supervise the "wanderers" who often took things from other's rooms. (We're still missing things....) They wouldn't even provide a soda, grape juice, cottage cheese, etc...but we paid 3900.00 a month. Same 2 caregivers were responsible for all cooking, housekeeping, showers, and patient care. I had to shower Mom often. They will tell you anything to get your money. We moved Mom back to Rittenhouse Village in Garland. She's happy now, and another resident has moved there from M.C. as well. I don't recommend this facility if you're looking for attentive, quality care for your loved one!

Only 2 caregivers for over a dozen confused, wandering, residents. My loved one is very scared in this facility. We pay 3900.00 monthly for little care. 2 aides (not certified) to cook, care for all residents needs, plus do all housekeeping! Many are young and though recipe's are provided, cannot cook! We are already looking to move mom out!!

[removed]. No confirmation of meds, no prescription confirmation. No doctor contact. A complete and utter disaster. Run!