Mustang Creek Estates

If you send your loved ones here, that is the biggest mistake you are making. The manager of Frisco is so unprofessional and I have no idea how she was hired. The man who works in house E with his nails done, is the worst person I have ever met. These people left bruises on my grandpa- we have a video of him saying they beat him up and he was trying to protect himself. Thinking about posting it on every social media platform so everyone in this world can know how awful these employees are. These people do not care about the residents. If you want your loved ones safe, this is the last place you should be looking at.

They leave their memory care building unattended overnight. Would not recommend them to anyone.

There is nothing good I have to say about this place. Home Health found our loved one in his room and called us to say he was not being taken care of. He had no water, no cup for water. He ended up in the hospital for dehydration. He also fell and cut himself. We were not notified until 2-3 days later, and only then was he taken to get stitches. I just do not understand that. We immediately removed him from the situation.

Runaway from this community, We had a billing issue with the community after we moved out and they continued to charge us. The lack of care from this community was bad. I would definitely recommend this community to others

I would tell others that they promise a lot and they very much under delivered. We explained her issues and they made it sound like it would be a great fit and it was not. I was up there all the time and it was not a good experience.

The staff there were absolutely not trained to care for residents in memory care at all. They did not know how to talk and interact with the residents . They were too understaffed for the care the was needed. Cleanliness needed improvement.

Just moved out. Did not get the care we were told. Could not recommend to anyone! Also the housekeeping has a lot to be desired. Understaffed. Often only 1 person has to cook, clean, do laundry, caregive.

My father in law got really poor care from this facility.

We had to move her after 2 weeks care substandard.

Had Mom here for 2 months. Only 2 caregivers for a dozen confused, incontinent, wandering residents. Several residents fell and it seems like an ambulance was there transporting someone to the ER weekly. Food was cooked by inexperienced caregivers and often too tough to chew. Their call system was an actual cowbell that was altered so it wouldn't even ring. They refused to provide grape juice and cottage cheese, saying family would have to provide. For 4k a month, they should've provided. Medications messed up, no activities, I had to give mom her showers most days.......ridiculous! Moved her back to Rittenhouse Village!! A couple people followed !

Our decision to choose Mustang Creek was based upon its potential to be a great place for the residents. Upon arrival, we learned they were understaffed, and the employees overworked. The model with the kitchen in the center creates a feeling of homeyness, which is deceiving. The cook is also required to be the personal caregiver, so the time available to dedicate to the personal services or activities of the residents is in direct conflict with the meal preparation. During our short stay, we never saw residents out of their rooms except at meal times. Unfortunately, it was an isolating environment not a homey place to live. That could all be rectified with appropriate staffing and a commitment from ownership/management to engage the residents.

If you are considering this place....DONT! They will give you the hard sell - only for you to find out later, they told you what you wanted to hear, not what they can actually do for your loved one. If your loved one is VERY independent, they might be ok, but if your loved one needs even the most basic care, TRUST ME, this is NOT the place to leave them. My loved one was there for only 6 weeks when we decided to move him out....we had to give them a 30 day notice to vacate, and that was the longest 30 days of our lives. We were actually distressed that our loved one would have to spend one more month there - if not for monetary reasons, we absolutely wouldn't have. Our family visited our loved one every single day from the beginning, and it didn't take long for us to realize we had made a horrible decision. By the second week, we were discovering miscommunications between staff on different shifts about his medications & healthcare, we were having to ask for his bathroom to be cleaned, they were complaining about dealing with his incontintence, & he had multiple falls (one requiring an ambulance ride). They were understaffed and the staff that was there was busier having fun in the staff office rather than looking out for, or engaging the residents. This place is not only dangerous, but the worst display of compassion for the elderly that I have ever witnessed in my life. I could write a book on all the reasons you should turn around and walk away from this glorified nursing home! Save yourself a 'lesson learned the hard way'....Save your loved one a trip into depression and being stripped of their dignity.

I would advise you not to go there. That place is not what it seems. We had family there every single day and we didn't see them do anything they said they were going to do. They were not equipped and not educated to handle my loved one or anyone with memory care problems.

Our loved one was there less then two days and it was just a nightmare,. Our loved one had to be on an oxygen tank 24/7 and the first night they were not able to figure out how it worked. We had made arrangements for the next day to come and move furniture around, when we arrived they had no idea we were even coming. Our loved one had fallen during the night, and no one had notified us. They had a cut on their elbow and was super sore from the fall. The first night our loved one was supposed to get an alert button to press for help, they never got one. The next day we told the staff our loved one needs one immediately, and when our loved one finally got it, it did not even work. When it was pressed it took several ours for someone to come, or to even come at all. Also our loved ones medication was not given on time.

They are horrible. The community sells a bunch of [removed]. They are non responsive at corporate or owner. I've emailed 27 times with no response. They treated my loved one horrible. I would not put my worst enemy in the community. They aren't consistent, constantly give excuses. They aren't compassionate, they negate any empathy during the transition of your loved one. They sold me one thing, and once my loved one was in it was chaotic unprofessional, and nothing happened. The aid stated that they didn't have time to hold my loved one's hand because they used the excuses they had to make dinner and shut the door on my loved one. They apologized for not getting a plant out due to my loved one's death, but no formal sympathy. There was a staff member who was more concerned on the utility bills then caring for my loved one. The staff couldn't get my loved one's medication strait once they moved in. Hospice had to go in to help my loved one, since none of the staff knew what was going on.

My husband escaped 2 times from this community and the community was not giving him his correct medicine causing him to irract. I would not recommend this community to others. After we moved they charged us an extra month due to not giving a 30-day notice but they wouldn't take him back.

Houses are nice, food is good. They do not do all that they tell you when you sign up.very little activities .very high turnover in staff.residents never get to go outside the caregivers aren't trained to care for people with memory issues.they may get a shower 1 × a week. And residents are left alone most of the time in there rooms. Rooms may appear clean but rarely are they cleaned like you would expect.And if your family member is sick its up to you to figure it out.caregivers don't pay that close attention at all. I'm just very disappointed but feel stuck with current situation. COVID 19

There was a lot of turn over in staff. The good staff was overworked. They were not hiring qualified staff. We had a staff member that was great and the director was good but we had a lot of issues with the daily staff. The medication was not given correctly. We went on Halloween with the grandkids all dressed up, they told us my mom was at the ER, I had not gotten a call. My mom was there for three months and I had to move her out.

My mother was in this lousy facility less than 2 months when she passed away. They were directed to call 911 at 9:15 am. They finally called at 10:53 after she was deceased. I was lied to several times about the situation and circumstances by different staff members. My mother weighed about 130 when she arrived but only weighed 110 at the time of her death. What I thought was a blessing ended up being a complete nightmare!

Wish I had something nice to say. Don't move your parent there. Shift change, meals, missed medication and lost medication to start.