Mustang Creek Estates

My loved one has made the transition just fine into this community. He is really happy with how everything is going and how welcoming everyone was to hi. The food could use some improvements in the quality, but there are no serious complaints. This was the best fit for him and his budget out of all the different facilities we had taken a look at.

While touring the Mustang Creek, I did not like the rooms. They were very small and the place felt like a group home. The residents would have to go to the hallway bathroom to take showers. It was not a good fit at all.

Very small rooms with a cluster arrangement. Home cooked meals and several happy residents were encountered, but not a good arrangement for us and a bit pricy per sq ft.

Not a Good Fit for my Mother-In-Law Facility is in Need of Renovation to meet other competitive standards in the industry as it continues to change.

my mother-in-law is doing fine at her new community. There was small issues in the beginning but the staff have made improvements on the concerns we had addressed. My mom is trying to accustom herself to the community. The community is very clean from what I see. The meals had tough meat at one point but after talking with them they made it better and no complaints now.

We used Mustang Creek for memory care for a loved one, and I just was not impressed with the care they provided. They did not seem adequately staffed, nor were the staff adequately trained, to handle any severe memory care issues. The facility itself was fine, and they might be a good place for assisted living or skilled nursing, but I would not recommend them for memory care.

I was lead to believe that when I moved my mother there that there was about fourteen people to a unit and there were two staff at each house and that is not the case. They are just understaffed and management is not doing a good job dealing with it, they just need to step it up.

Mustang Creek Estates Residential AL & MC is a beautiful place. It's clean. The staff is very friendly. One complaint I have is it seems like too much for the 2 or 3 people that are working there. My brother is a needy person. He is a big man and it takes 2 or 3 of them to handle him sometimes. He has early dementia and is needy in that regard too. I just think they are understaffed. If they gave adequate care I would give them all 5 stars. I think they need a male to help them also. That would be a good addition.

I would say that the reason we chose them was because the overall atmosphere was very pleasant and the location was awesome for us because it was only six minutes from our home. My loved one needs 24-hour care, so it is hard for them to keep up with all his needs. I think if they had more skilled people they would have a number-1 place. Other than that, we want this to work and they are very flexible and trying to work with us.

We weren't here long. My loved one ended up in the hospital and wasn't going to be coming back. I was surprised to find that we had to pay for the next thirty days, because you have to give thirty days notice. I was told this is the case even if someone passes away, you still have to have 30 days notice.

Overall we were not impressed with our experience here. The staff were friendly. One of the main issues we had was getting a call back from management. They wouldn't return our messages. I don't feel there was enough staff to care for the residents. The food was okay for my loved one. They have a chef on site to prepare meals for the residents. This was a nice added touch.

They said that they had all of the covid protocols in place, but when we showed up for our tour no one took our temperature or asked any of the typical covid questions. The rooms were small and it was not very clean. It was not the right fit for my mom.

I am very disappointed in this community. I expected so much more, The food is not good, There is no variety and poor taste. They hire cooks with no cooking experience. I have to spend extra money to provide my mom food because the food is so horrible. The management is not good. The communication is poor. I will text the director and never get a response. There is literally no care. If I ask them to do little things for her, the don't do it. The staff who administer medications are not qualified to and there is no credentialed nurse to administer them or oversee it. I would not recommend this community.

There is no consistency as to when they put my mother in law to bed. One night it might be 10:30 and the next it could be as early as 6:30 at night. We have told them she is a fall factor and one night when they put her to bed they left her shoes in the middle of the floor for her to trip over. I could say more but will leave it at that for now.

Our experience only lasted a couple of weeks at Mustang Creek Keller. Nice facility, good food, facility good for low maintenance/easy going elderly, but not equipped to handle difficult dementia patients -not even the memory care unit. Our mom was able to escape.

I am not really happy with the turnover at this community. There is never the same people there when I go to visit. The have hired a new director and management so I am hoping things may improve. The community is basically clean, however I have had to sweep her floor when I visit. The food is good and they have an open kitchen where you can watch them create the meals.

Great facility overall and very clean. The activities available for residents do not seem to be widely promoted, which is unfortunate. There also appears to be a high amount of staff turnover. Most staff members I’ve encountered have been amazing and caring, though I did witness one employee making fun of residents, which was disappointing. Communication could also be clearer regarding how often residents receive assistance with showering and laundry services.

Was great at first. But have had a few problems since. Staff stays on phones, always leaving to get themselves snacks. One person is not enough to take care of all the people. Some of the food can't be eaten by patients because it's overcooked . It has taken 10-15 minutes sometimes to get them to let us in and we can see them standing there. I know memory care is hard, but why argue with them? I have called and left messages on the main line and nobody calls back. The other evening we stood there a good 15 minutes and some of the patients were trying to let us in before someone finally came from the activity room ( they hang out in there ). I tried to call the main number and left message. She did call back after we visited and had left. The brand new expensive mattress cover we bought just disappeared . We have asked over and over. I'm going to guess it went home with someone. They can't find it. No one ever knows any answer to a question. She was in a lot of pain and nobody did anything . They knew she was in pain though. They finally sent someone out to do an x-ray, she said she didn't need it, she was waiting on the doctor. Now I live 5 minutes away... why did they not call and tell me so I could come there and get it done? She ended up in the hospital. This is the biggest problem: everything sounds so great and it is, for a few weeks. Then things go downhill. The money is coming in .....

The houses for assisted living may have been good. I never saw that. But the Memory Care house was understaffed for what was needed. (My husband called me while laying on the floor because he couldn't get anyone's attention as his door was closed and no one checked on him) The menu sounded good but it wasn't what was received. Was told the others there ate it- well if you're hungry and don't know any better (memory care) you'll eat what's given you. When I went to get my husband his last night as he was totally miserable and aggressive about it, there was only one person for the whole house of memory care patients. None was worth the price I was paying. Administer did a good act of seeming to care but gave answers she thought I wanted to hear. The bottom line is the Memory Care house wasn't for people who had memory problems. If a problem arose (and I know my husband was one), I was told they didn't do one on one service. The two workers tried and were great but only two for twelve people and one of the two workers was also the cook. I would never recommend this place for anyone who had a loved one who needed extra care. Too understaffed for what was needed in memory care.

The environment for me has been awful. For my husband it has been just okay. The staff is not good especially one of the ladies. She is very confrontational. Food is okay at best. It is usually cold and not served so he can eat it. They don't cut things up for him, etc. Sometimes it is okay.