Mustang Creek Estates

i was very pleased with the community, that is why I choose this one. The care I received was very good, the staff was friendly and well trained. The facility was very cleanly and it was just a overall wonderful environment.

I. The process of being admitted to Mustang Creek is highly rated. 2. The Food, my husband had no complaint. 3. The cleanliness need improvement. In their rooms and the common area. 4. More compassion, patience, kindness and a lot of education in dealing with memory deficiency residents. Perhaps a nite sheet check list every hour or two might be implemented. To be sure everyone is where they are and is safe. ***I will say [name removed] is a very hard worker with love, compassion and patience she has for those she takes care of and definitely understands their needs. She is an outstanding caregiver. 6. Activities an engagement of everyone should take i to consideration even if at first they don't want too.

My loved one not receiving the medication on schedule even though they have been moved into another building that pays for more assistance but does not receive it. We have to constantly be on the management to make this happen. It was a lot of BS in the beginning from management to get our loved one signed in but once that happened the care went downhill.

My brother lived at this facility for about eight months. During that time, there were some significant management changes, including the departure of the executive director and a high level of staff turnover in the last few months of his stay. Despite those challenges, the acting directors from the corporate office were responsive, efficient, and worked to address concerns as they arose. The facility was consistently very clean, and overall the care and services provided met expectations. My brother did not participate in the activities program, so I cannot comment on that aspect of the community. From a value perspective, the all-inclusive pricing includes many services and amenities, which may make it a good option for some families. However, in our search we found another established community in Farmers Branch with more stable staffing and a lower cost. I would likely have moved my brother there had I not decided to bring him to Tennessee to live closer to me. Since relocating, he has moved into an Americare facility and is much happier. Overall, our experience at this community was mixed, with strengths in cleanliness and responsiveness but concerns about management stability and staff turnover. Families considering this facility may want to compare it with other options in the area before making a decision.

The food is not tasty at all. The staff that has been there long term is great. The rest are hit or miss at best. The management staff was caring and accommodating. The overall staffing model is not feasible. There are too many residents per staff, and staff are not adequately trained to handle medical needs.

Their pharmacy made mistakes with her medication, sometimes had to wait awhile for food or assistance getting in or out of bed and for showers

The staff are generally kind and respectful, but it appears they may be understaffed at times, which can lead to delays in responding to residents' needs. Some aspects of personal care and daily support have been inconsistent. Communication regarding improvements has not always resulted in noticeable changes. While experiences may vary depending on placement, there is room for improvement in consistency of care and responsiveness.

Pros - The cleanliness and cctivities Cons - Food, Staff (workers constantly yelling at each other), Very small apartment, Infrequent showers.

1: Overall experience was good. We did notice the low staff at each house. There was times we couldn't get in because there was one person working and went to another house to help there. 2: It was clean no issues there. 3: Staff was friendly and helpful at times. 4: Quality of care was overall good, some days could've been better. (Short Staffed) 5: Administrative staff were kind. 6: Food was good on some days but if what they were having for any meal and my mother in law didn't eat it due to her teeth. So she ended up not eating. 7: Activities, she wasn't really interested in that. 8: I truly believe that it's a little over priced. I'd say If it was fully staff and everyone had a job to do it would make sense. But at the time she was there it was not worth $4,000 a month. They never would make sure she'd take her meds or eat.

Feedback from my siblings: I believe the staff were friendly and they care about the residents. They are overworked and most likely under paid. The last six months we took it upon ourselves to clean her room. There was more than one occasion that the sheets were soiled. I do know that this is a monotonous job and I appreciate the staff. For the amount of money [removed name] paid, this facility really could be more cognizant of making sure the residents and their rooms are clean. I believe that there’s more that they can do to have family members come and visit that live close by. I never saw anyone there. I thought it would be nice if they had some kind of a support group with the families. Possibly a Facebook page or a chat room for the families. There is a lot of staff turnover. Maintenance was slow to fix problems, like cabinet door in kitchen off hinges and front door handle falling off. It seemed they could use an additional set of hands the days we visited. Appeared night staff was less diligent with regards to cleaning often leaving the day staff to clean up old, dried messes. Constant urine odor. Overall, the staff was friendly.

If you are not limited in your mobility to visit from one house to another it is great but if you have to depend on someone else to help you it's not the best

Management not hands on or helpful staff was not always aware of things. [community removed] was better but still 3 due to my dad had issues with another male patient that got physical and no one would explain what happened. he was sent to ER and i was notified

There's a lot of staff turnover and no night staff to help. The short staff have too many people to help so patients have to wait their turn if need assistance.

Seems to be short handed a lot . Food isn't that good and the "always available food" isn't usually available. The good employees have to make up for the not so good ones and that causes some issues.

Good for the price but understaffed. My mother falls at least once a week and is usually dirty when I visit because she is difficult to bathe. The staff are kind but have heavy attrition. Would be better with lower staff to resident ratio, even if unskilled just to monitor residents.

Food is average at best. Very high turnover. Tons of miscommunication and the Keller location is poorly managed. Entire management team at that location is new. Overall sales and marketing was a 5 including incentives offered. Management of the location, food and support of my mom once she got there

Not enough supervision of residents in my opinion. Room size good. Meal portions small. But I know my dad has a better appetite than people his age.

Let me preface my answers first. Our experience with Mustang Creek has been a rollercoaster. When we first got there I would have answered 5 for all the questions. There are new people in charge now and things have changed. Still a nice place. They just hired a new cleaning person. Just hired a new activity director so things are just starting up. It's still the best priced place we have seen. The worst part of it is management. They are in charge of hiring and firing. They seem to let go the good workers and keep some bad ones. If they keep this activity director she is going to get this place back to awesome with all the stuff she wants to do. I just wish management would listen to the things I tell them aren't working and fix those problems.

My husband did not participate since he got hurt on the first week I moved him. I think they need more help for the house my husband was in. Particularly on weekends. They are not able to provide sufficient care to their residence. Some of their employees do not know how to care for the residence or afraid to take care of them. I tried to help a lot to take care of my husband since I was there all the time. I made sure he is taken care of. I have real issue on how they manage the medications. There are some good workers who cares about the residence and some could careless. But that is probably through in the industry. I think having 2 people doing the caring for residence plus doing the cooking and cleaning at the same time is too much for workers. They need at least 1-2 more people dedicated to taking care of the residence. I do love the idea of fresh cook in the house but it takes a lot of time for the caregivers. And caregiving suffers because of time spent cooking and cleaning the kitchen area and sometimes the entire house plus laundry.

Medication administration is very sketchy. The rooms are not cleaned well. Incontinent care is terrible. I would change facilities if my husband was healthier. Transportation to medical appointments is very difficult to coordinate. The administration is rarely on site, difficult to communicate with