Mustang Creek Estates

The facility nice at first, but don't be fooled. The place is poorly managed, the employees are overworked and receive little training. Employee turnover is ridiculous, likely due to the long hours, extra shifts and low pay. Incontinent residents are not changed often enough and get repeated UTIs. The residents rarely get the food posted on the menus and there is often not enough of it. Snacks and fruit are rare. Staff is 2 for 14 memory care patients. The also have to cook, clean, do laundry, tote supplies, answer the door--oh, and also bathe, give meds, and supervise 14 people with advanced dementia.

The nursing care service there is practically nonexistent. I very seldom see activities going on for the residence. They don’t consider personalities when matching up roommates which I feel is very important , with this facility I have to stay hands-on every day and call and make sure they’re doing the things that mom needs done for her care. The excuses they always give me are “I’m sorry we have a new staff “. I’m sorry is just not acceptable after so many incidences. We are going to make it work because this is the least expensive facility we could find for her since she’s in memory care.

During the time my husband was here he did very well. He liked the staff and the residents. He enjoyed sitting with other male residents and watching and talking about sports. The community was nicely setup with individual homes so it provided a homey feel to it. The food was good he enjoyed it.

Mom taken to hospital, dies, family goes in immediately to clean up and notify and 3 (three) weeks before the end of the month. They charge $5800 to the family for an extra month. Lawyer owner(s) wording in fine print takes greed to another level. Greed reaches the heavens! Mom constantly complained about sub par food and it being 'cold'. Not a friendly place. She was alone the last two years until she died at Mustang Creek Estates.

Unfortunately our experience with Mustang Creek Estates has been somewhat of a negative one. The facility itself is very nice, it is a small home-like setting, and they do a great job with the food. However, the caretakers here (as well as the people who handle the medication) are not professionally trained, and there have been a lot of mistakes made in our loved ones care.

For assisted living they are perfect, but for memory care they suck. They had no interaction with him whatsoever, aside from getting dressed and put in his chair, and being taken to meals. He used to feel like he was in prison. He was left alone and would fall a lot. They aren't staffed for memory care. The two hour check in doesn't happen.

My mother have been here for two months, and we are extremely disappointed with the care she has received, personal items missing and the quality of the meals. Not recommend this facility for your family.

They put on a great front when you tour, they're playing games, and interacting with each other, but now that my parent is there, its a whole new ballgame. Its basically a day care center, where they feed you three really good meals a day and give you your meds. But, they don't do the activities they proclaim they do or engage with the patients, the workers grunt and nod, and give short answers, even to me when I visit my parent. They are very rude and abrupt. If we can locate another place, we will after the first of the year. I don't pay over $4000 a month for them to be mean, hateful and rude and treat my parent like they are trash.

my has only lived at Mustang for a couple of months. I am not pleased with the over all care she is receiving'

I do not recommend Mustang Creek Estates Flower Mound.

I moved my mother into MC in September and out in November. The care was horrendous and it was dirty and smelled. My mother’s bathroom toilet was covered in ?? and so was her floor. She fell and cut her head open, it took them 4 days to clean the blood from her walls, bed and floor, I called the director daily to get them to clean it. My mom has dementia, I was told by the director and staff they did not have the time to care for her, I needed to hire a sitter to stay with her throughout the day - that’s what I hired them to do. The brand new mattress I purchased for her was ruined in less than two months because staff took the mattress cover off, put it in the closet. I had to throw the mattress away. I moved her out in the middle of the month and they are insisting I pay the full 30 days rent because that’s what I agreed to. I had no choice but to move her out due to the lack of care she received . They are not responsive to email or calls. Worst experience. I could go on and on

Staff not nice. They don't have the education to help the residents. The staff they have that are educated re: dementia DX are located in level one. Not in level 2.

We really wanted to like Mustang Creek but it has not lived up to our expectations. Our family member was not placed in the home we were shown. Mustang Creek does not have enough staff dedicated to each home. Although an 8:1 ratio may work for assisted living, it is not acceptable for memory care residents when those same 2 staff members are also prepping meals and supposedly cleaning, as well as providing meds. After meals, residents are taken to sit around in the TV area. This is a message I received from a family member: Took 10 minutes to be let in. Lunch isn’t ready. Sheets and comforter are dirty. Full poopy depends on the floor. Commode has [removed language] on it. Trash can full. Asked for cleaning supplies but they are too busy to get any for me. Floor doesn’t appear to have been cleaned since she moved in. She stinks to high heaven, presumably because she [removed language] herself during the night. Dirty clothes basket full to the top again. Laundry obviously not getting done. Having both caregivers concentrating on preparing and serving lunch and none of the rest of this getting done, is frankly unacceptable. We will be moving our family member back to her previous facility but in the memory care portion.

The worst experience I have ever had and extremely expensive with almost no care. My friend has only hours left now, after 8 days at Frisco Mustang and is now on hospice. Another friend left their Allen facility after a month. However, I have had only good experiences with A Place for Mom after 13 years of your recommendations

DO NOT put your family member on this place! Is it dirty and disgusting and the staff doesn’t not care. Corporate shows more compassion for the money they make than the residents they so claim to care for. AWFUL!

Mustang Creek Estates is severely understaffed. They expect 2 people to handle 15 to 17 residents. In the house my husband was in, 3 residents needed the Hoyer lift (a 2 staff required procedure) & 3 to 4 others needed assistance with transfers. The same 2 people were supposed to distribute meds, clean & shower the residents, as well as cook, serve & clean up after 3 meals a day. They were also supposed to do activities as the activity director spent little time in House F. It was not a good situation.

If your loved one needs memory care. Find somewhere else.

One time my loved one fell out of the bed was on the floor for 3 hours uncalled for one day he was changed for 12 hours. Very rude to my aunt they would bring stuff for him don't think they ever gave him a shower they never use just lift they picked him up by his arms which he has a bad shoulder and I can go on and on and on.

They are having staffing problems so they cannot fulfill their commitments for the plan of care. I took my husband out after one month.

My moms room had bed bugs. They sprayed them but they came back...I noticed bites on my mom. They heat treated her room only. I am sure they would be back eventually if we had left her there. Beware.