Momentum Senior Living

The Carrington looked very nice and clean. I saw more staff members here which was important to me. It felt staged though, everywhere we went there were staff coming up to me telling me how much they liked the facility and I did not like that.

My mother-in-law is in the Independent Living area. Her apartment is great with brand new kitchens and baths. The front desk staff takes good care of her and they have great amenities. The food service has been terrible. They change chefs constantly, no consistency in the food, she gets it delivered hours later or they forget to deliver until she calls and she never spends her full food budget each month. Their communication on COVID has been lacking. We do see how many cases (the staff, memory care and assisted living had quite a few) but no updates on when my MIL will get the vaccine and we're already moving on to Phase 2 in IL. Still I feel she is safe and secure.

We chose The Carrington because we thought price was reasonable, the location, and the facility itself was very nice. The staff members were friendly. The food was superior and so was the food service hours. Overall, the first impression was nice but diminished as time went on. We did have issues with the food service and it ended up being more expensive than we thought and more complicated. Also, the assisted living facility was not inviting, independent living seemed great though. The reason I gave lower scores was because my mother took a fall and had to leave early and they charged us for the facility even though she was not using it. I wish they were a little more flexible. I would recommend for independent living, but not assisted living. The issues we had can all be addressed or corrected though.

Our move in experience was almost nonexistent! No one gave an orientation. I felt the staff was too busy selling or in meetings. The care members and food staff seem to change frequently. I feel they have great potential but lack the staff to make it happen

A gorgeous facility but completely understaffed on weekends. The memory care facility advertises great activities but they don't happen. My father has been there for 3 months and he's so bored. There just isn't enough for the residents to do and we're frequently told "we're understaffed" -- which is NOT okay. We pay over $[removed] a month, and we expected more. They need to find better qualified staff for memory care. [name removed]and [name removed]are fantastic (they run memory care) but they don't have enough qualified staff under them. We have complained and it gets better for a while, but then returns to status quo. In short - better educated staff (they need to learn more about dementia) and better activities are needed to make this a top facility. (Note: All of the staff is caring and compassionate but most don't have the tools to work with people with dementia. A little education would go a long way.) We know the facility is relatively new but we're losing our patience. We hope it improves!

The staff was very difficult to work with. The executive director changed twice in the short time my parents were there. I was over billed several times. In fact, their billing system is very vague, and their statements are constantly incorrect. In the first three months that my parents were there, their medication was wrong. My mother was on a painkiller that she didn't need to be on. I would literally tell families to seek elsewhere. There is definitely a bait and switch type sales pitch. I had a very high hopes for this place and they let me down continuously.

A beautiful place is NOT enough when you have terrible management . All they are concerned with is looking good from the outside . They are inconsiderate unprofessional not trained and are NOT looking out for your loved ones best interest. I highly do not recommend The VARIEL or the company which is planning on opening another facility in Encino called the [removed] STAY CLEAR keep your parents friends and family away from this place they will promise you the world and deliver disappointment

Please do not fall for the sales pitch. They will woo you and smile pretty put the marketing team and management will do whatever it takes to get you in the door. You are better off keeping mom and dad at home and paying for a caregiver. It will cost so must less, but more importantly, they will be safer and better taken care off without their hard earned money falling into a never ending money pit. Every department is understaffed, once your family member is in the door, you better hope they can manage on their own- because that is what they will be. Do not trust what they tell you about assisted living or memory care. I have seen how they care or rather DO NOT care for them. They have been in the news before and the Carringto attributed it to a disgruntled employee. In actuality, many employees have complained about how our elderly are being treated. Once they get too verbal, they are terminated, Rare is the quality employee who stays in-spite of understaffing and underpayment