Momentum Senior Living

A gorgeous facility but completely understaffed on weekends. The memory care facility advertises great activities but they don't happen. My father has been there for 3 months and he's so bored. There just isn't enough for the residents to do and we're frequently told "we're understaffed" -- which is NOT okay. We pay over $[removed] a month, and we expected more. They need to find better qualified staff for memory care. [name removed]and [name removed]are fantastic (they run memory care) but they don't have enough qualified staff under them. We have complained and it gets better for a while, but then returns to status quo. In short - better educated staff (they need to learn more about dementia) and better activities are needed to make this a top facility. (Note: All of the staff is caring and compassionate but most don't have the tools to work with people with dementia. A little education would go a long way.) We know the facility is relatively new but we're losing our patience. We hope it improves!

A beautiful place is NOT enough when you have terrible management . All they are concerned with is looking good from the outside . They are inconsiderate unprofessional not trained and are NOT looking out for your loved ones best interest. I highly do not recommend The VARIEL or the company which is planning on opening another facility in Encino called the [removed] STAY CLEAR keep your parents friends and family away from this place they will promise you the world and deliver disappointment

Please do not fall for the sales pitch. They will woo you and smile pretty put the marketing team and management will do whatever it takes to get you in the door. You are better off keeping mom and dad at home and paying for a caregiver. It will cost so must less, but more importantly, they will be safer and better taken care off without their hard earned money falling into a never ending money pit. Every department is understaffed, once your family member is in the door, you better hope they can manage on their own- because that is what they will be. Do not trust what they tell you about assisted living or memory care. I have seen how they care or rather DO NOT care for them. They have been in the news before and the Carringto attributed it to a disgruntled employee. In actuality, many employees have complained about how our elderly are being treated. Once they get too verbal, they are terminated, Rare is the quality employee who stays in-spite of understaffing and underpayment