Milestone Retirement Communities

I counted 11 occasions where I had to provide her with food because they could not. They do not respond to the call for help button. Also, she sliced her leg open and all they did was give her a dirty dish towel and did not even call me, they did not even do the basics of first aid. Management is ineffective and the staff members are not on the same page. My mom ended up moving out due to these issues. One of their residents in memory care walked out at 1AM and they did not call law enforcement until after 2 AM. Overall, we did not have a good experience here and would not recommend it.

Texas Born I do not live in Oklahoma but I have a sister in the memory unit at the Mansion at Waterford and have a difficult time getting a phone call through to her. Evidently there is no cordless phone that can be taken to the patient and therefore the patient has go to the office phone. How difficult could it be to wipe down a cordless phone and then carry it to the room so the patient won't have to struggle to the phone. These patients need to be able to communicate with family and friends in order to keep them from feeling so isolated and forgotten especially during the coronavirus lockdown. Very disappointed in such little accommodations and conveniences for the patients.

This place was once a nice home years ago. It now changed into a place where you can see there is not enough money being spent for the care of the facility and hiring unqualified staff members. Non licensed caregivers for the elderly is not a good idea. The grounds are not taken care of - and requests are not fulfilled. The director does not pay attention to the residents needs and also allows college students to stay there- imagine that - in a retirement community!

All of these reviews are pretty old. My mom is there and I have a very different opinion of the food, and cleanliness of the shared spaces, I hear nothing good from the “residents”about the food. Not good. Very carbohydrate loaded. Cheap way to fill them up. I will be trying to contact the corporate office but doubt that it will matter.

I would NOT recommend putting your loved one in the private pay memory care building! My loved one was in this facility for 5 months and I just couldn't take it anymore! My loved one was treated pretty poorly in my eyes! From sitting in their own dirty depends for 4 hours to having a bed made with urinated underpads. They went in the Mcloughlin Place walking and when I took them out they were not walking at all....now in a wheelchair wheeling themselves around. Hopefully in this new facility they will follow the doctors order, the Mclouphlin Place did not follow the orders of walking them everyday. Also, I asked the medical assistant on the last day they were at the facility if I was the only one complaining about the kind of care my loved one was getting and the medical assistant told me that not all were treated poorly!!! Are you kidding me!!!

Short staffed, very costly, make employees work 16 hour days! How do my loved one get good care of the employees are so over worked and exhausted? No activities in weekends and management only cares about them selves.

My mom has been living at Skyline Place Independent Living for over 3 years. We will be moving her ASAP. They are understaffed and can't perform simple tasks such as checking on her in the morning and taking out her Depends. Because of this, her apartment smells like a cat lady lives there and it is uninhabitable. I have left message after message for [Removed] who is in charge of this but she never calls me back and when I do get through to her she tells me she didn't get the message. It's gotten to where I have to tell the person taking the message, that if she doesn't get it, they will be blamed. I have had to call and bitch at them every day to check on her and take out her Depends, and she is paying extra for this service. I have reported them to Ombudsmen and her case is being reported to the state. This place sucks and no elderly person should have to be subjected to this disregard of their needs.

Horrible Care, Very Unhappy. They promise you the world and do nothing. Worse care ever. you would have better care leaving your loved on on a corner with a homeless person.

This community is clean. they do not have any activities for my mom to be involved in. The food is terrible and they do not offer it to families on visits. His mom is complaining on the food that is not acceptable. There is no hot water for the tea. . Kitchen is not open between meals. No coffee available when needed. Lunch was brought to the room on a family visit, My mom is on a low salt diet and they brought her potatoe chips. Staff is friendly. Second floor is quiet. Having to bring in meals on wheels 5 days a week. Dining area has other residents with dementia throwing plates. Will be moving his mom very soon. Not getting what he is paying for. Very unhappy with this community.

This place really is nice, with beautiful surroundings. The staff however was terrible when my mother was there. The night person on duty would sleep during the night and not hear the call bell. My mother needed nitro one night and no one ever did come. She even went into the hall and called for someone. No answer. We took her out of there the next day, and they had the nerve to charge us for an extra month because we did not give one month notice. Unless things have drastically changed around there, I couldn't recommend it.