Merrill Gardens

Definitely a 5 star rating! I feel that the staff is very well trained as their customer service is excellent. I'm always greeted with a cheerful hello when I visit my sister and offered and snack or beverage. My sister has participates in the exercise classes, walking, bingo and art activities which is beneficial to her well being. She seems very happy with her placement at Merrill Gardens. I would definitely recommend Merrill Gardens when searching for quality care of a family member.

The staff is very friendly, and take time to learn everyone's name. There are many activities spread out through the days, and on site beauticians.

It was clear that the residents and staff were all happy there. It is a light filled place, that smells good and has positive energy

Everybody goes above and beyond to make it comfortable for me. Food is excellent. The aneurism of all staff is very professional to make residents feel at home. I like my apartment where I can see the beautiful gardens. I am very pleased that we can do the Sot & Be Fit excercise to stay in shape. The outings that I’ve gone have been great! I am looking forward to the upcoming auction activity

The facility was beautiful and modern. The rooms were a great size. However, it felt sterile and cold. I felt like I was in a fancy hotel instead of a home. In the memory facility, I didn't see any comfy couches or chairs to sit on. It seemed like everyone was in a wheelchair, with just a few in armchairs. As nice as it was, it is not the place for my aunt.

I would give Merrill 5's across the board, excepting #4 and #7 Quality of Care and Activities where we'd have to say N/A because my dad never moved in and do never really experienced those. Everything else was really very good. We did get to sample the food on a visit and my dad just loved it.

The facility and staff are very nice. We had a very enjoyable meal and toured the facility and apartments after. We found Truewood to be a comfortable atmosphere and the residents and staff are friendly.

My cousin who is 86, is getting along very well. She has made a lot of friends and seems happy. Sometimes I have been to lunch there and the food has been very good. Other times it is just OK. The desserts are always good.

Staff is great - energetic, patient, and courteous. Understanding of seniors' needs. They are great at remembering people and giving personal attention. My parents are in a one-bedroom. The bedroom and bath are sufficient. Living room /dining space is tight but workable. It is great to have a full kitchen. The accounting is confusing and food service is perennially unacceptably slow. Food quality is good, but service is poor.

After a 3-day guest stay at Merrill Gardens in Greenville SC, we were impressed with the apartments, common areas and amenities. The facility is nearly new and shows a lot of thought and care in its design and materials. The guest suite was bright and airy, with a full kitchen, washer-dryer, handicap accessible bathroom and attractive finishes. Amenities include a theatre, activity room, fitness room, salon, heated outdoor pool, firepit, small garden and library. It is within walking distance to downtown Greenville, a charming city with shops, restaurants and cultural events. There is a large fitness facility across the road with a gym, aquatics, etc. The staff and residents were friendly and welcoming. We ate in the dining room (all meals are included in the monthly fee) and visited with many residents there. The food was good, if somewhat monotonous (2 specials per day but the remainder of the menu stays the same). We are now wait listed for an apartment.

Facility is nicely appointed. Front desk staff are welcoming and friendly. Staff is responsive and supportive. It is safe. Every effort is made to make one feel at home. Laundry services are very reasonable. The only negative is that they don't have a transport van that is wheelchair accessible

Everyone at Truewood was very helpful. We were able to look at different sized rooms as well as tour the memory unit. The residents looked engaged and the lunch we saw seemed to please the residents. We have made arrangements for {Name Removed] to move in there as soon as she is discharged from the nursing/rehab facility. Thank you for your help in suggesting Truewood.

It’s not for my Mom. She needs assistance, and this facility is more independent. I really liked the way it looked and the people were very nice.

My Mom moved in March 30th everyone that works there have very kind and helpful, they make my mom feel welcome, they really do care about the residents. My mom loves the food and atmosphere. I want to give a shout out to [Names removed] they are amazing and helpful!

The representative was wonderful and the place nice. I felt it not a good fit for me though. I will keep looking!

Have decided to stay in my house. When it comes time to move, Truewood will be my number one choice.

The servers, specially [name removed] always go above and beyond to help the residents. Even for tasks that are not typically assigned to them. I have been living here for over a year and a half. I feel pretty good and happy about the food here.

My dad loves his room and the staff has been phenomenal he's not always exceptionally excited about the food but everything else has been fantastic. [name removed] [name removed] and [name removed] are great and easy to talk to and the kitchen staff always makes sure he is taken care of for alternates if he doesn't like the meal and [name removed] is great at the activities even if my dad doesn't always participate.

The staff is friendly and attentive. Everyone knows my mother-in-law's name.

Overall it has a very safe and reliable environment for times when we cannot stop by to see our Mom due to travels. Both us and her are comfortable knowing she is in a caring and secure environment.