Meridian Senior Living

Overall, experience, the staff that I have come across have been very good and are very good to the residence problems. Are they do not give the patient or their residence their two time a week shower they do not do the laundry two times a week like they said they would do. The food is good. The activities are good. They are short staffed. They're missing a long-term memory care manager/Director they're missing their sales person. These two people have quit recently numerous staff members have quit. I do not know why they don't use some type of manpower service to fill the vacancies until they can hire full-time people.

I would give Merrywood 3 stars. The dinning room staff is so kind. They are understaffed so a meal takes about 1 1/2 hours. Sometimes not even order takes for 45 minutes. Not bad when sitting with friends. The activities are mostly online in auditorium in W building. A long walk. Then depending on staff they don't start on time. The great activities are yoga and Tai Chi both with experienced practitioners The worst is the Care Giving Staff. They run in drop off meals and run out. Forget to take garbage out. Pull covers up on bed and call it made. Sorry they lied and said an RN is in charge if they told the truth I would have stayed at Merrywood.

A Place for Moms made an appointment for us, however, it did not seem like they were aware of the appointment. We were not thrilled with their 2-bedroom layouts. Closet space at a minimum. Activity centers were on different floors instead of being in one place.

Overall I would say I have been disappointed by the experience. They are disorganized and at times down right rude to the people living there. There are some bright spots, but the oversight and follow through has been generally poor. Disappointing. Many of these issues could be remedied with oversight.

Staff is nice I just wish they interacted more with the residence. Especially memory care.

As a resident, I have learned to have patience with others. I am also learning to slow down my pace. I think that it is excellent here. They food you good and treat me with respect. I do think that the cost, is high, but this is home now and I am real happy!

Sometimes there is not an RN or LPN on site. Overall, the staff is friendly and polite. My mom doesn’t love the food, but I think the variety and hours of food service are great. The cost is high, and care is tiered.

They need improvement on safety!! My father was robbed of money, credit cards checks, and his identity.

At times we have to want a while (15-20 mins) before we can get assistance, help is friendly when they arrive, but more helpers would be good. The food is usually pretty good. We rarely go hungry.

I would like to say when I started my journey at Smithfield Woods I want happy because I wanted to stay home, however as time went by I got a lot better for me. The staff is very nice, the meals are food and my overall experience has been good.

My overall experience here at Smithfield Woods has been good.

My main complaint is the lack of cleanliness. They run out of medications also... they don't have a good system for reordering meds. The staff is amazing though! The activities are great! The food is good! The rooms are big, but the building is older.

Sometimes they run out of food on posted menu and a substitute is given. Staff are friendly.

Kitchen staff was great. As always nursing staff was short handed and not sure they got to my mother in law in a very timeless basis...sometimes never got to her until we called. Had an issue or two with The woman who we initially spoke to and gave us the tour however, some of that was due to one of our family members.

The restaurant and food services are and were poor. Long wait time. Overall long wait time, and quality of food was poor and often overcooked, cold or lukewarm warm. The experience and quality of the food and beverage service did not meet the expectations of what the establishment marketed nor was it a reflection of the value for the price. True healthy options were not available. The servers were nice and pleasant but they always took a long time. It seems they are not trained in restaurant customer service. The property needs an upgrade the paved entrance ways had pot holes and were often a safety hazard. The staff is pleasant and friendly and the activities manager was a big hit with my Mom and her peers. There is room for improvement and for the monthly price the amenities need upgrading and the food quality and service needs an overdue overhaul.

This is a nice place to live. It's safe, quiet and clean. Staff do a good job! Food isn't good! Also they don't put out enough snacks. Activities need to offer more: trips to shop or eat out! More movie nights! Would like technical hep with phone & WiFi classes!

[name removed] was amazing to work with. They needed a better staff to resident ratio.

Recently I will say the medical care by the visiting doctors has gotten wonderful. They are following up and ensuring things are getting done as requested. I have been very impressed with the follow-up and discussion with the nurse practitioner

I was just overall a little disappointed, but this being my first experience with senior care perhaps I had higher expectations - staff often acted like they did not have time to address my specific concerns. I should clarify, nursing and aid staff were better than administrative staff (by quite a bit). It is possible my answers are skewed by the fact that they went through a leadership change during the eight months my mom was there. The room sizes are sufficient.

When booking our 2 pm appointment it would have been beneficial to have someone available who was knowledgeable. The person we had was filling in and couldn’t answer questions. She did the best she could. [name removed] was on conference calls and we had to wait an hour and a half hour to speak to her. Since then, I have left two messages and one email to [name removed] with follow-up questions and am still awaiting a response.