Meridian Senior Living

The meals are a nice assortment but the taste is average. They have daily activities and monthly trips and a wide variety. The value for cost is a good value. We are overall happy, move in was chaotic as they did not do the things they needed to due to the nurse that was in charge and got fired months after moving in. She was a huge reason why it was not smooth. Management seems disengaged unless you speak up and follow up. Nursing staff overall nice, responsive and sweet, caring.

The sales staff were great but the implementation once it was sold was the issue. The family really needs to ask questions about the process, timelines, who is responsible, etc.. We were very up front with them on what we needed. I was the one having to follow up with the nurse and make sure that things were getting done. The communication and follow up is something that really needs to be improved on. It was not as easy as we thought it was going to be. Make yourself known by taking frequent visits.

As far as suggestions for improvement, a couple of things: 1. Maintenance for example, there are so many little things that need to be fixed or for the safety of the residents they don't address. 2. Food is not good in restaurant that is included in my mom's monthly rent. So the added expense of having to cook meals is an expense not expected. The safety thing is what is most concerning. For awhile they left the back gate open, so anyone could get in and roam the property. Another issue is their doggy park, it has no lights and not even ground or sidewalk so someone with walker or wheel chair it is impossible to take their dog there, and because the ground is uneven I worry my mom could fall.

We are absolutely thrilled with the apartments on the independent living side they are extremely cozy, however they need to make some improvements with their staffing and meals. There is a select few staff members that are friendly but the kitchen staff can be extremely rude to the residents. The food is a hit or miss and the executive director is non communicative. They need to work on their follow through - their word is not good

I toured this community and it was ok. We had another loved one there previously and were semi familiar with the facility. The rooms just weren't as nice as some of the other places and it didn't appeal to us as much.

Our family had an in-person tour and we waited quiet awhile for someone to come and get us and we just felt they were very pushy on the sale side of things and we felt very rushed.

I would suggest you look for a younger community, as this community has an older senior population. The rugs and carpeting in the community are filthy. The communication with the staff is good. There is a full kitchen in the apartment and a washer and dryer connections in the unit.

The community treated my loved one just okay, but it was just okay, and nothing more. I would recommend the community to others for their loved ones. Medication management, dressing, and more are some of the care they were to offer my loved one; however, it was on the low end of the care scale. Some of the activities were speakers, movies, television, live music, and more for the residents to choose from.

The dining experience is awful. It is supposed to be a good social setting and it is not. The service, the food, the plating of the food is not good. You are also assigned seats at a table and they are very strict on their hours. If you are even a little late, you may not get your food for another hour. The silverware and place settings leave a lot to be desired. This has definitely been the biggest downfall of The Pinnacle.

This is an okay community. The staff are a four and the mostly take care of my needs. They do not initiate but if you ask they give it to you. My love one fell and i feel like they need cameras so when this happens they can see them faster so they are not laying there long.

We toured during Covid, so we had to sit in the vestibule because we weren't allowed in. They did come out and sit with us. The only reason we didn’t like it was because they didn’t have any independent living, only assisted living and memory care. So there were no balconies/patios, and my dad likes to sit outside. We chose a different place with personal outdoor space, which was the better environment for him. Also, we were able to go inside to tour at the place we chose, and experiencing that place in person made all the difference.

I had a good FIRST impression of the facility which is under new ownership and has ongoing renovations. Personnel and clients seem to be happy with each other. Is still under consideration by me.

The community is very nice and the care staff is very caring, lovely, and does a great job. the community is neat and clean. Communication has not been good. We are not getting updates or any covid info. The lack of communication is very frustrating. Basic appointments and communication are way too hard. There is a lack of ownership by the management and inconsistent. I would recommend this community if the management was more consistent and communication improved.

The initial individuals that we first met at The Preserve were very helpful, In our experience our loved ones room was nice and pretty spacious, We would recommend this community to a family or friend

Before COVID the care services were about a four out of five, the nurses were very attentive and good to our loved one. During COVID they did not allow any other medical services to enter the community like the podiatrist, so for that reason we decided to take our loved one out. They had a lot of activities beforehand, but since the virus the only activities the residents can do is step out into the hallway, do some stretches and go back into their rooms. They also would have to eat their meals in their rooms. Our loved one needed to be active due to his condition, but they were not allowed to go outside and take walks.

Is a little more on the expensive side, due to COVID there have been no activities in the last six months, but before they had arts and crafts, bingo, themed holiday parties. They would go out to restaurants and casinos. The food at this community can use a lot of improvements. Most of the food is very salty, a lot of carbohydrates and desserts. The room our loved one is in is nice, it was totally re-done before move in. Its a studio type apartment. the location is great its very close to home which we really liked.

My mom is in the memory care, so I can't get any feedback from her. I think they take decent care of her. I wish they would communicate better; she was hospitalized twice due to falls, as there have been two case of COVID. I wasn't informed except for an outside agency. I believe communications should be better.

I thought they could have done a bit better of a job maintaining the outside courtyard. The community is clean, however it does need to be updated. There was always a persistent odor on the floor my mother lived on. The workers at the community tended to be friendlier than the management staff. As a new resident there, it didn't seem like the staff encouraged my mother very much to participate in the activities. I thought they could do a better job of including everyone. We think my mother is being cared for well and as a result of that we think it is worth the price. Communication has also been an issue here. There were a couple times when my mother was taken to the hospital and we were not notified until hours later.

Very expensive. The food is not great. Aloft of the time they don’t have what is on the menu. There is not a lot of variety. It cost you more money to eat in your apartment. I think they wash your clothes in very hot water. Even your Delicate items. I’ve had several items Ruined. They do a great job of cleaning your apartment on a weekly bases. The services here are great they have a beautparlerfor your hair and nails. They have a bus to go to the stores like Target and King Soopers.

My 1st impression was good however when we returned with my mother and had lunch it was a real disappointment. The fod was horrible (who can screw up a grilled cheese?)and the service was poor. The corridors smelled like cigarette smoke.The apartments weren't too bad but not good enough for my mom. Considering the cost I have seen nicer. The greeting staff and others were very nice. I feel the residents were much older than what we are looking for.