Meridian Senior Living

Assisted Living at The Meadowlands was an older facility so it did not have that homey feeling to it. I felt like I would have been putting my mom into an institution rather than assisted living and I knew it would not be a good fit for her.

I am extremely disappointed in our experience at The Meridian at Boca Raton. I do not think they have proper staffing and the care is not what we were promised we would be getting. I would not recommend them to other families looking.

They got in over their heads and did not provide the proper care for my father. He had bed sores and they did not report them and he was sent to the hospital. They have a hard time keeping staff and the staff that they do have aren't trained properly. It is a very beautiful community and the people are friendly, but it all comes back to being short staffed and not being able to provide adequate care.

The assisted living side seemed nice. The memory care side...the floor was sticky and there was an extreme scent of urine. Overwhelming...unpleasant. For me, I just couldn't. Looked like the residents were happy.

I have learned for Senior Living Facilities, substance is much more important that glitz. If you are able to visit and care for your loved ones on a daily basis, the Symphony at the Waterways can be an okay place. It is a very nice building and view with good activities (including beautiful movie theater) but it is quite expensive. Selling points that were included at move in are continually cut back while prices continue to rise. There has been constant, excessive staff turnover at all levels, including strong employees and leadership. Some current staff is very loving and caring. Healthcare has been inconsistent, lots of mistakes, medicines administered at the wrong times, and do not follow doctors orders/instructions. Response time is very slow, you often wait over 30 minutes when paging staff for issues requiring physical assistance. Quality of food has been poor, and dining room has often run out of basics like butter, sugar, rolls or ice cream for many days. Leadership constantly talks about fixing things but does not follow through. There is a sense that increasing profits are the highest priority. Many of the reviews on other sites are brief or just one liners and seem to be from company employees to elevate ratings rather than residents or their families. It speaks volumes that responses to negative reviews are from a corporate marketing group to spin the review and appear that they are being responsive -- as if repeated attempts to resolve issues were not already tried with the many different executive directors or other staff leadership.

This facility is in need of some improvements. There is no question that it is a beautifully decorated facility. However you are promised and sold a list of services that after almost a year are not delivered. First, their turnover of staff is very high which is not conducive to the sense of security and consistency that people at different stages of memory lost required. Secondly, the facility has three levels of care; independent living, assisted living and memory care. The assisted living level, in my opinion , has patients that required a a higher level of care which burdens the staff and is unable to provide the proper care to those who are more able. Thirdly, the memory care program that was promised has not been implemented. Fourthly, the 5 star restaurant is "okay" nothing exceptional and at times "unacceptable". On the other hand, during special occasions when they have families or they invite the community the food is very good. There is not consistency in the quality and presentation of the food on a daily basis. The activities are okay when they do have them. Lastly, the care is "hit or miss" and overall not consistent.

My mother was only in the assisted care portion of the facility for 4 days before they decided that she was agitated and needed to be medicated to calm her down, something I had not noticed on my daily visits. No one at the facility bothered to tell me that they put my mother on a new medication, and the medication they gave her was clearly deemed inappropriate for elderly patients even by the manufacturer. My mom had a very bad reaction to the medication (acutely increased agitation and anxiety, loss of balance and coordination, mood changes, increased memory problems, etc). The staff either did not recognize that these issues were side effects of the drug they gave her (clearly documented possible side effects) or they simply did not monitor her for any side effects. My mom reached a crisis stage before I was told she was on this medication. Once that medication was stopped, she was back to her old self in just a few days. I have moved my mother out of this facility and into a different one where she is happy, healthy, and thriving, and where the staff does not medicate residents for their own convenience and also keeps family members informed of any and all changes occurring with their loved ones. I just wish we went there first and saved my mother the pain and suffering she endured at The Meadowlands!

I would not recommend cypress place for assisted living or for value. My mother was there and I could never get cooperation fro the higher staff. It was always we can't do anything until it was time for her to move out and then they were saying they can do that and they'd hate to have her leave. It was like a used car salesman. They went through 3 directors in about as many years. They just seemed to want to cut cost as opposed to taking care of people. It used to be that the staff and that were much more positive when you're there with them and interacting but they just kept laying people off and the place just kind of fell apart. I think they're getting a lot of people in there based on their old reputation, not how they are now.

It's more corporate run and that's why we left, it was a mess and they just couldn't think outside of the box at all. She was in the AL building and really required very little assistance, she needed assistance with medication dispension and bathing. She had been there for a very long time but started having hallucinations from medication, she knew what she was seeing wasnt real but it was disturbing for everybody and we went through all sorts of nonsense with them because of it. They kept calling 911 even after her doctor had seen her, normally the med techs he knew her were always able to stay calm and get her comfortable again so I was furious. She wasn't getting the attention she needed and I thought these people didn't know what they were doing or how to handle anything.

It has been a horrible experience for us. The staff are very rude to the residents and private aides. The sales person had me believing that my loved one would be taken care of, and this hasn't happened. They have had 1 nurse for 3 floors, and 1 nurse for 7 floors. The staff has not communicated to the doctor or family about health concerns of my loved one. There have been times the community has delivered medication late to my loved one. There have also been times the community doesn't respond to the call requests made by my loved one. There have been times the community hasn't assisted with changing my loved one overnight. Even after I would express concerns about the care to the community, they wouldn't act upon these concerns. The aide during the day would be the only changing my loved one. There is no speech therapist on staff. The family has had to hire outside transportation to take our loved one to appointments, as the transportation the community has is too busy. They have switched medications on my loved one, and didn't communicate this with the family. I was even willing to pay out of pocket for the specific medication that the doctor prescribed for my loved one. They also never communicated this change or that they couldn't get the specific medication. The community has lost 2 Directors of Nursing and multiple CNAs. There is no formal communication plan with the family, and there have been times the community doesn't respond to questions or concerns. I have made multiple requests for things and they still haven't fulfilled these for the family. There has been no care plan initiated by the community or they have neglected to fulfill this request. I wouldn't recommend the community to anyone for their loved ones.

We are only three weeks in. So far, we are considerably unimpressed. This facility is understaffed and not great at following through in promises. Examples: • The mail from the prior resident is still being delivered to my MIL's mail box. I had to change the name information myself. • my MIL was not assigned an "ambassador or buddy" as we were told • trash and boxes were stacked up outside her residence and a neighbors for 6 days before I complained loud enough for the trash to be removed. Safety hazard. • we still haven't received a parking spot as promised. • the wiring is odd. The TV has to be reset multiple times per day. • housekeeping staff were kind enough to drop by to introduce themselves and tell us that they only have two staff members and we should only expect monthly housekeeping services; not weekly as promised. • the door weather stripping is still in the middle of the floor despite being reported via work order. Again, tripping and safety hazard. I could go on and on but I'm busy looking at alternate options.

The aides, for the most part, are caring and compassionate towards the residents. However the medical care is truly lacking. The attending physician only visits weekly at the most (and sometimes will miss a week) and communication with the family is very poor, leading one to wonder if visits even truly occur (other than to bill medicare en masse for all the residents).

When it comes to memory care they need to have a better system for aggressive dementia patients like my father. Asking the family to remove them is not compassionate nor a logical solution when you are supposed to be a specialized memory care facility.

I’m lost for words I’ve seen so many roaches in the past two months. For the amount of money I’m paying for mom it’s disappointing. I went to talk to the wellness director and she was rude and said “there’s nothing she can do talk to the front desk”. How would the front desk help me? That’s why I’m moving mom at the end of the month. Their customer service is subpar.

My father in law suffered innumerable falls and died after hitting his head in one of them. Memory care facilities are small, claustrophobic, and understaffed. Although the facility is lovely, please look past the fact that memory care patients are locked behind a door and hardly ever leave. One instance of understaffing that we witnessed firsthand was when a son asked for assistance changing his father’s diaper and I don’t know if anyone ever came to help him.

Fantastic staff that keeps my mom safe and comfortable despite frequent turnover at exec dir level. Nursing staff and Caregiver staff (who dress her walk her around) are excellent.

We took my sister out of the pinnacle in less then a year due to lack of care and under staffing. theft was also an issue. To keep it simple, they are very under staffed, do not provide the care promised and are mismanaged.

My mother has been at The Landings for 3 months and we are moving her next week. She has NEVER been given a shower or bath. Myself or my father have done it. We signed up for podiatry and my dad had to cut her toenails and fingernails which were grossly overgrown. She was taken to the Emergency when she was pushed by another resident but we were told that she fell in the hallway. The top executives are brash and have no compassion. I would NOT recommend. We will be filing a complaint with the state.

At first, I was very happy with The Meridian. However, after about three weeks when I needed help with my mother’s pacemaker The Director of health, whose name is [name removed] didn’t even care. Didn’t respond to any of my messages nor did he follow up. Then when I gave them sufficient notice that I was traveling with my mom back to New York City so that they would have enough time to get all of her medication together. Messed that up. They had two weeks to make sure I had everything. After being gone for three days, I realize she did not have her blood thinner, and he had shorted her unto her medication’s. All resulted in emergency surgery. Once I realized that I was missing the blood thinners I reached out to [name removed] immediately and absolutely no response. They need to get their act together. Let our time there be a warning to you.

We would give a 1 for all... Our loved one had a terrible experience. Would not recommend to anyone. Areas they could improve on - Friendliness of staff, kitchen (food, policies), Quality of care, cleanliness (rooms weren't cleaned). Staff stole from my dad. I could go on and on