Meridian Senior Living

My mom went into the facility very apprehensive about staying here, and was admitted to their Memory Care assisted living unit. Sure this facility is brand new, and has all the extravagant furnishings and newness to it, But once the newness wears off and you family and friends start to see the reality, Its a distorted picture. My mom was in the facility for less than two months due to her symptoms of anxiety, and mental state started to decline while here very rapidly and the family witnessed this as well. The response from the staff there was very complacent and lacked follow thru regarding my concerns of her health and anxiety. Once the payments were received, she was just another person in a room adding to their occupancy level in my opinion. I called the Wellness Director to request the nurse practioner to see my mom for sinus symptoms, and was told, "I am dealing with staff issues at the moment". There was never any follow thru for my mom to be seen. This is just one of the many reasons, My family and I made the decision to bring Mom back home! Our phone calls were not returned and emails have not been responded to regarding a refund request for items that "came up missing" Mom brought in with her, and a refund for days she was no longer residing at Lane Park however was paid for thru the 1st of the month as well. There was negligence in care of Mom's room from house keeping. I found myself going daily to ensure her room was kept up and cleaned for her as well. Its been an eye opening experience, to see the changes that happen with the staff once payments are being received even though Mom was only here less than two months!

Overall, this residency is ok however some of the complaints my mother has is the food is not great, rather uninspired and institutional. Quite often menu items are not available. This is due to the menu being made in advance of placing orders with their suppliers and if items are not available through the suppliers, they are not received. The (minor) extra step of updating the menu is not taken. Meals become very important and it is disappointing when you see something on the menu that you have your heart set on and then to be told it's not available. The Sales Director is very involved right up until you sign the contract and then she disappears. During "pre-signing" conversations, requests for follow up on certain information was promised but then never delivered. Documentation on the specifics of the add-on services is not provided so it's not clear what exactly you are paying for. The staff however appear to be very dedicated, pleasant and patient. I have encountered staff coming in on their scheduled days off to address issues or provide coverage.

The food is horrible. For $[removed] a month the food should be top notch. [price removed] for a studio!!! They gave my mother a covid vax when they were explicitly told DO NOT DO IT. We had paperwork filled out saying NO VACCINE!!!! They didn't care.

What they could improve on is The food! the food is very repetitive tasteless and sometimes u don't even know what it is!

Housekeeping is hit and miss. Family member empties full garbage cans in room. And runs sweeper if necessary. Changed TV service to Direct TV and has blurry picture. Have overdrawn my mom’s checking account twice because of poor book keeping systems. All lift assists are done by local fire department. So you lay on the floor until they get there.

Staff needs more training Never smile always complain about someone or there job not enough things happening call light always on cleaning people never want to come back can’t get something if not on the menu

I see most reviews that are good and I am glad some people like it. However this was not the experience my mom had in the memory care side. She was very sad most of the time! She was locked in that ward and just that tiny patio. I did not like it at all for her, some employees were very nice and tried to help as they could. My mom finally fell and broke her hip, so fortunately my brother had to take her out of that place. It might work for some people not for her!

My apartment is home.

Management turnover is high. Have had bad experiences with more than one wellness director. Could have been just bad luck. Care staff is about 50/50 with regard to attentiveness, especially in memory care. I would not recommend them.

I wouldn't take my dog there. My aunt has been there over a year and is not happy with the services offered. The food is not palatable. They hold monthly meeting for residents to voice their concerns but it falls on deaf ears. However, the residents are cordial to each other. They are some of the sweetest people you'll ever meet.

My loved one was previously a resident at Assisted Living at The Meadowlands and the overall experience was terrible. I would not recommend this facility to others.

Get what they promise you in writing. Record your meeting via zoom. Do your homework some facilities have higher certifications for medical capabilities.

If family member is in good health, it would be a good place but if there are any medical concerns I wouldn't recommend it. NO WAY!!! After my loved one fell, the staff stopped treating him like he was a person and the family was a burden. They left him in bed and only came to deliver meals, medication or change him. They didn't get him out of bed for 3 weeks. The staff avoided our family. Very disappointed because we had high expectations.

We toured MerryWood on Park. It was a terrible experience for us. The elevator sounded like it was going to die, and this was concerning. The size of rooms weren't what we expected and there was a lack of natural lighting. Also at another community we toured, both residents and employees stopped us in the hall to talk as we were visiting. No one did that at MerryWood. MerryWood was very dark and depressing. Lots of people using mobility devices. They had a musician playing in the living area and there were not enough seats such that they were overflowing down the hallway

The facility always had a bad smell. Some of the staff were okay, but for the most part they were not good. A lot of them had attitude - it was not a customer friendly environment. It was not easy or pleasant to work with the nursing staff, especially in regards to medication administration. My loved one said the food was okay. But overall, it was not a good experience. And I would not advise anyone to go there.

Was good to start with, cleanliness was good, staff and residents were friendly. Not so impressed with care services as I wasn't told they were ordering two weeks of meds and wasn't given meds when I picked my mother up after her 4 day stay. I ran out of one med the pharmacy couldn't fill cuz they just had. That was how I found out they had pills left at the home. Staff was good at first but when trying to contact them to find out what we need to do for my mom to become a permanent resident no one has gotten back to me and I have called several times since June, looking for other options now if that is how good they are at communication.

It was clean a community. My loved one was there a short period of time. They need to stop being picky about the residents that they take.

I did not have a good impression of Villas of Holly Brook Chatham. The facility was not very clean. And it almost seemed like they weren't interested or didn't have enough time for us when we did the tour.

Daytime staff is good. Medication management is performed well during day hours. Nightime and weekends are woefully understaffed and nearly everything falls apart regularly. Communication appears to be defined as "transmit only when there is a general issue". It is very difficult to get nursing leader or charge nurses to discuss things when necessary.

Make sure to ask for invoices and receipts of all financial transactions, Visit every day if possible, demand you're contacted with updates on a regular basis, and do not let them pressure you. When we first moved my mom in, they overdraft my account and had to credit us over $[XXXX amount removed]. Another thing that happened - my mom was sent to the hospital and no one could tell me which hospital she was taken to and it took us 4 hours to locate her. They've managed to lose personal property and I have to ask for her room to be swept. I won't even talk about the bathroom. A lot of the day staff are nice/friendly but the evening crew is undesirable. The reason I placed my mom at Gentry Park has a lot to do with the fact that they called me constantly to "help" us with the transition. I must admit that the nurses at Gentry are Gold.