Meridian Senior Living

I moved here just over a years ago. Since then, it (this community) has changed hands. There are a lot of dogs- sometimes barking on rare occasions leaving urine feces in the hall. Ice cream machine rarely working food is fair, usually not hot. Activities are becoming better resident wonderful.

They are frequently short staffed. We have found delayed response to call light. Laundry is done by aides when they can get to it and then just shoved away in the room any which way. Mom is no longer ambulatory so this has been an issue. They do take her in her wheelchair to dining room and assist with eating. T facility is clean and not "smelly". When it comes to the care services they are short staffed. It is very expensive when you factor in staffing issues. I have observed worse facilities and also know that many have staffing issues.

The best part of MerryWood is the feel of community - it is small enough that people know each other.

I would say what you get in the very beginning before they actually decide to move in is different than what you get after they move in. The facility is very clean. I feel safe having my mother there. The nursing staff is excellent ( with what we have had). The meals are average. My mom complains about the lack of seasoning and the pasta meals are over cooked( mush).

Very nice people, but they are under-staffed. The staff that are there are over-worked. The facility is very clean and homey. They have a lot of great activities offered for the residents.

If we could give them a 4.5 we would. They have been efficient, caring, professional, nurturing facility with a fabulous physical, speech & occupational company part of their care & treatment.

The ALF is beautiful and offers great activities, meals and staff for the price. The memory care where my father was good overall but he had a bad experience. He was pushed by another resident, fell and it resulted in his death.

They could improve on communication - they post things at the facility, but no contact or announcements via email, newsletter, etc. Also very difficult to reach by phone.

My mom is very comfortable there. Not a big place and the location and grounds are great.

They have alot of activities for the residence. The facility is always clean and bright. The forst few weeks there were somethings that were not communicated such as laundry day, cleaning day, and what the staff does and doesn't do. It has worked itself out for the most part but was a little difficult to navigate in the begining.

When my wife and I first arrived it was a bit of a struggle to get used to. Thankfully the staff and environment of the landings quickly made us feel like home! The care we had received was beyond amazing, and still is. The staff here is like family we never had.

We were happy and overall satisfied with our choice for our mom to live at Water's Edge. The staff truly cared about our mother. When she was able to be active, there were enough activities to participate. The once a month dinners are a fun way for family to join in as a group, but I was always welcome to play bingo or join in singing. Sometimes communication between staff leaving and next staff member coming on board wasn't the smoothest process, at least from what we experienced/witnessed as our mother was in final weeks. But overall, the caring and compassion helped my mother enjoy her last year at Water's Edge. She loved her window overlooking the pond. Very beautiful setting.

There was a full staff when I came. Soon the "newest" staff began showing a well oiled "machined," But shortly after... We lost and contacted people in the community, lost staff, residents coming in, directors coming and leaving. The quality of directors, food services, resident assistants, housekeeping, maintenance etc. It has been noted that the newest director is involved in community and seeking more resident and getting them. Each day we've got more residents and more activity.

Beautiful building. The staff was very friendly. They were great answering all my questions.

I went to see my moms friend the other day. I was so surprised how nice the facility is. My friend told ne it was but I thought she exaggerated. It was beautiful, clean, friendly. I would feel comfortable sending my parents here if they were still alive.

Everyone is wonderful. I really like the activities when I go to them. I don't always like everything on the menu but I like I can choose other things on ala cart for the things I do.

Everything is good at The Country House in Westchester community

Overall the Pinnacle is a good place. My mom is happy and safe. At times, personal care services (assistance with showering, trash pick up, and laundry) have been a bit inconsistent. I recently met with the director and assistant director about my concerns. They have put a new plan in place to make sure that the services are provided on a regular basis. We will have a follow up meeting in a month. My mother loves the food, but the service in the personal care dining room leaves a lot to be desired. Tables are not served at the same time and some residents wait 45-60 minutes for their meals. I have shared my concerns and the staff has recently put a plan in place to address these needs. We are still glad we chose the Pinnacle. No place is perfect, but the staff seem willing to address our concerns.

Overall the experience has been positive. My mother is happy there. The care is good and they seem to have a few different things as far as activities go as well which she loves that. The cost is reasonable. The staff is always very nice. I would definitely recommend the place.

Right after we moved in we immediately made friends with the other people on our floor. They have been very helpful. Maintenance is prompt. All the ladies in the staff have been available when needed. We enjoy eating in the dining hall and the food is quite good. The building with the dining hall is separate from our building which means we have a considerable walk to dinner. But in reality at this point usually doesn’t take much more than five minutes.The grounds are beautiful with flowers all over the place. There is gardening space available but currently not well used. Transportation to doctor appointments is available but not reliable.