MBK Senior Living

I have no complaints about the tour I had of this community. All of the staff where friendly and helpful to my loved one and I during our tour and made sure to give us lots of great information as well as answer any questions we had for them. The building was nicely maintained and had a lot of great amenities available to all of the residents. I just found a better location for her in the end decision

This biggest positive to this place would have to be how tasty there meals are. I have had a couple of meals with my wife and was very pleased with them. The quality of care the staff provided for her physical needs was good but as far as the mental needs they lacked a little bit. I ended up moving her back home with me after five weeks of her staying there she was just not making much improvement.

The good: My mother has been at Chancellor Gardens for 2 ½ years. She is very involved in their community, and the staff is wonderful to her. They show her room to potential residents, and she greets newcomers. There are activities planned throughout the week, there are groups that meet to play cards, and church services are offered in the activity room. Chancellor transports residents to Wal-Mart to shop, and they have an out-to-lunch bunch that patronizes local restaurants. Chancellor has occasional bake sales (goodies baked by residents, friends, and families) and offer lunch (provided by Chancellor) to residents and neighboring businesses for a small donation. The money is donated to charity. Mom has made many good friends at Chancellor, including some terrific CNAs. However, here comes a bad—CNAs quickly move on to facilities that pay better. Mom pays a significant amount of money each month for rent and care (it increases every year, but services don’t improve), so I’d like to see the CNAs monetarily rewarded for tenure. Maybe that would help with turnover. More bad: Usually the food. It depends on who is cooking, but the quality of food is questionable. In all fairness, it improved recently after they dismissed one of the cooks. We bring food into mom quite often, or she makes something simple in her microwave. I know that mom has complained A LOT about the food, and people who won’t complain to management, complain to mom. Also, I wish Chancellor would be more responsive when mom asks for maintenance to her apartment, especially since they show it to potential residents. She has to pester them for action. The ugly: Understaffed, especially on weekends, plus the inability to keep trained CNAs. Mom needs assistance in and out of bed and when she uses the toilet. Just last week, she had to wait over 1 ½ hours for someone to respond to her signal for assistance. The CNAs were delivering food trays instead of responding to residents’ urgent needs. This is not the first, second, third, fourth time, and unfortunately, we know it won’t be the last. There is simply not enough people on site to help residents in a timely manner. Mom has taken it upon herself to make arrangements with certain CNAs or med-techs to schedule a time for them to help her to bed. Not every resident has formed that kind of relationships with the caregivers. However, many times, there is no one there that she trusts. New, untrained, CNAs have caused her to fall more than once. I would like to have Chancellor Gardens hold quarterly meetings with the families of their residents. Many residents are too timid to speak up during resident meetings, or are not totally aware of the care they receive. I think it would be beneficial to families to be given a forum where we can voice our concerns, as well as, offer our praise for what is done well. I also think it would be beneficial to Chancellor Gardens to hear about all the goods, the bads, and the uglies.

The community was really nice and set up good. The space in the rooms however were very small. The community did not have flexible meal times. Also I felt that this would not be a good fit for my loved one because they do not offer the kind of care my loved one needed. When your loved one turns into needing assistant care they are moved out of the building. The staff is very helpful though just not the place for us.

My mom is currently a resident @ Hacienda Del Ray; recovering from hip replacement surgery. The Caregivers are very good and listen to family needs and requests. I am a little dissapointed in the Administrative staff. Richard, was quick to get you in the door, but doesn't make an effort to follow-up or listen to input from family. Apparently some key persons (LeAnne - Admin & Melanie - LPN) are no longer with the facility, and we were not notified of the change in critical contact staff.

The facility is kept clean, the food is fair but the care staff could use more training for new employees. Over all we are pleased with this facility.

So far everything has been going good. Great staff.

We found ourselves needing a place for my wife's brother on very short notice. Cindy and her staff were the most responsive and friendly staff of the places that we reviewed. We moved forward with the placement and Gary loves being at Seven Lakes. He told us that he is busy and is "having a ball." Seven Lakes staff help us manage our brothers care through the Ft. Collins VA. As a result we are able to secure the benefits that our Vietnam veteran earned in service to our country.

Good overall...a little short staffed with caregivers...sometimes wait 15 minutes for them to respond to calls for care. New walk in tub but staff not trained to operate yet. Very friendly staff!

Not a full service senior community, more geared to mostly independent seniors. The assisted living option is pricey for what you get. The staff is great and the food is very good, but is a major portion of the monthly rental expense in my opinion and unforgiving/not flexible enough if missing 2 meals per day. Guests eat there very reasonably. Think the parking lot security for the residents is lacking. Also think the apartment is on the on small side and the trip from the bedroom to the bathroom was not well designed in the floor plan.

I have visited The Firs, not in their apartment, but I've seen the place. They're pretty much in the wooded area. I don't know how much sunlight they get there. It seemed like there were probably a little bit more activities there than other places I saw.

We got a brief tour there. The person who was supposed to show us around got sick and we didn't know that so when we showed up someone else took us around. They were not as knowledgeable but they were apologetic. It was a bigger place and it being bigger made it seem a little less intimate.

What we think the community could improve on would be the activities and food along with better communications from staff and management. We would most likely recommend the community to other families, we've only been there [date removed], but so far, so goo

Nice facility. Clean and beautiful décor. Movie theatre, games and entertainment daily, seasonal activities which include family members.

Overall it was average. Admin was supportive, but staff were not the best. Some were very good, but many didn't care. The admin staff talked a good game and were very friendly, but then handed her to staff who didn't care. My mom's phone was stolen and no one cared or did anything. She passed within a week of that happening.

I would tell others looking to make sure and speak to the current residents family members to get a full understanding of care and time provided to the residents before moving in. It all depends on the needs of the family member if this facility is a good fit.

They just had a massive COVID outbreak. There was a serious lack of protocol and irresponsibility in regards to CDC guidelines for assisted living facilities. This included my mother getting sick which caused great stress. They have been continuously short staffed and unfortunately, it appears that the upper management only cares about cost

You can tell it's a profit-driven business, they are understaffed and getting follow-up on any concerns is impossible. No one seems to be actually accountable for anything related to billing, etc. but care staff are nice and I think they pay attention to residents. They have high turnover so I'm guessing pay is low.

I have already moved her to a group home as they constantly raised the rates every month. Thing that they could improve on would be - Pricing, let the residents go outside and not stuck inside. Get the caregivers to stay off their phones and interact with the residents.

I think the assisted living side is great with plenty of engaging activities. The facility is modern and the residents are nice.