Manors of the Valley

They generally do a good job here. It's nice looking, the staff are friendly, and the cost is not high. Mom needed a bit more care than what they were able to provide, we felt like they did not watch her closely. We also had issues with her shared room, and felt like there was not much effort put into selecting a compatible roommate.

When I visited I found an electrical panel that was unlocked. I had to move a plant to get to it. The people were nice and it was clean.

This community was good but they did not have the facilities to care for my loved one like she needed. Overall the community was good.

The communication with the care services needs to be improved, as guardian of our loved one we prefer any discussion making come through us first, not go through our loved one first who has memory issues. We want to make sure the right precautions and discussions are being made. We have not been able to eat the meals there ourselves so we do not feel comfortable giving it a rating, but according to our loved one the meals are disgusting. Given the circumstances the staff really do work hard for everything we can see and generally this situation is good for our loved one. We are also happy with the way our loved ones living quarters are set up.

The quality isn't there than like another community. The community was recently renovated. All of the staff are cordial. They give you a list of all the staff numbers to call about your loved one. If you have complaints the director wants to know. If your finances are tight this would be a community to check out. My loved one is in a shared room.

Staff is good ,friendly and helpful. Place is clean

Jury is still out. Pop fell in love with the place and people and i respect his choice. It is a brand new building with shake out issues that are being addressed in ways that are different from the ways i would have chosen. (Different does not make it bad). Protocols are falling into place as well, and ammenities are coming together. (Albeit not at my speed) People are being moved from place to place during renovation; although Pop has not been inconvienenced except for laundry facility move. Pop is being well monitored, cared for medically and enjoys a friendly and good rappore with all the employees in his area. My interactions with the administrative staff have been good and they are understanding. The activities are well below my fathers independent capacity but he is not much of a joiner. All in all a good experience but with some reservations regarding certain changes and choices i have seen made by the facility within the month my father has been there.

In general I think Saucon Valley Manor is a nice place. The people who work here seem very genuine, caring, and are just very nice people overall. They were very communicative and always answered my questions promptly. However, I had one big issue with the service. The response times to the in-room call buttons is VERY slow. Whenever I would visit the call button notification would be going.

They are short staffed and things are overlooked at times. I get frustrated when at times they use our elderly parents lack of memory or such to their advantage when things don't get done. They'll tell us, oh we did do this or that when my mom says they didn't.

Not a good place to sign your mother or any other family member the food is terrible service is bad the aids are terrible.

Parkland Manor does have some good folks there, the head nurse [name removed] really does a great job, however the management could be more hands on. The daughter of the owners [name removed] was a hands on manager but she has been gone for some time now and so things have begun to lack. The communication lacks and there is inconsistencies with the delivery of services like medication. When there is medication updates or anything regarding our loved ones health it is not communicated with our loved ones primary doctor. We think one there is a stable head manager things will really start to improve and expectations will be met.

The staff went out of their way to communicate with me about my dad. He had several staff members he was very fond of, and we were treated with respect and consideration. As his illness progressed, they adapted to his changing needs, and they were responsive to our concerns. Another of my family members was there recently as a temporary measure, and her experience was not as positive. My understanding is that some of the staff have left and things may have changed. But my information is good as of December, though.

I was not impressed with them at all for the fee they were charging.

Parkland Manor didn't have the homey feeling I was looking for. For instance, the dining room had fake marble tables. It seemed very institutionalized They don't make their meals there, which seems odd to me. Meals get made offsite and then are brought in, which is one of the reasons we didn’t go there. And again, it just didn't feel homey.

They do not really engage them much, the residents are usually just sitting in a room with a TV. I think the staff could be more encouraging and get her out because it is not doing any good for her. She does play bingo and goes to church but that is about it, I think there could be more going on in memory care. There are a lot of things she is missing and I think the staff could watch that better and be more attentive. You have to call and make appointments to come see your loved ones and the hours are difficult when you work. It is very expensive especially for what we are getting.

I would not recommend anyone to Bethlehem Manor Memory Care. My loved one progressed with their memory care needs. The community had issues with giving my loved one baths, and I offered to come in and try to assist with this. The community didn't have me come in. I did offer to take up familiar things to help make bathing time better. The assistant director kind of accused of family members of lying about my loved one's condition. This was repeated multiple times. This is what bothered me the most. I did have concerns about my loved one's memory care needs and the other residents in the community. They ended up transferring my loved one to the hospital and my loved one never made it back to the community. The community initially offered to have my loved one return to the community from the hospital, and then decided not to bring my loved one back to the community. This felt like a lie to us about my loved one being welcomed back into the community. However, I do understand why the community didn't want my loved one back. I just wish that the community was more upfront and didn't seem to lie to us, or accuse us of holding the truth about our loved one back. My loved one ended up in other resident's clothes. There are still missing items of my loved one's in the community. I believe the community needs to have better training for the staff members. I didn't find or see any actual nursing in the community. There were times that I didn't see any aides on the floor, and this concerned me for the residents. I have heard other people that love the community. It didn't seem there were many daily activities. They did have someone coming in for music they said.

We have been disappointed with the care my parents have received. Whitehall Manor's response time to call buttons has been nonexistent. We have talked with management about that and some other issues, and I feel like they're trying to work with us. So we are cautiously optimistic. We had just hoped that it would be a better experience. We can see that the daily staff works really hard though. They're just completely understaffed.

Their services are sufficient, and they respond to needs. I think they could have more activities and more personalized attention to the residents. I would also like to see more food options. The bedrooms are cleaned daily, so it's always tidy, and they do the residents' laundry. I've never noticed any cleanliness issues in any of the spaces. They do a really good job in scheduling doctor appointments and transporting the residents, which has been super helpful. They also order and organize all the medications, so I don't have to do any of that.

Based on where our loved one is at now, the Parkland Manor community is more institutional looking.

Don't Go here is what I would tell friends. They left my loved one without feminine napkins for four days and I was out of state. I couldn't get to her. They installed a camera as a staff member was stealing from my loved one.