Mainstay Healthcare Management

The overall experience is good. There have been a few challenges staffing wise with the front desk staff being unorganized. The room size is spacious. The facility is clean.

It was a very friendly and lively place residents were all laughing and talking, but I thought the rooms were much too small and I just didn’t feel like it would be a good fit for me.

I thought the rooms were nice, but there was a big question about what I read that they were doing as far as remodeling versus what they are actually doing. The parking lot was full of potholes. The rooms were redone and nice, but the hallways looked dated. The menu looked good, but I didn’t get a chance to test the food. And I really didn’t see very many people, but we did tour in mid afternoon so maybe people were napping. Also there one bedrooms did not have a full-size refrigerator and very little counter space for anything else. My cousin really wanted a full mini kitchen. So far the palms is the only one that meets the criteria. But it was clean and nice and the person that toward us was nice as well. All that being said, this facility is still in the running. My cousin will make the final decision.

Director [name removed]y with no reason, and hired a fired nurse/manager from another facility with no experience to be a director [name removed] (never got her card) made absolutely no sense. He was a wonderful, interactive, and caring director with staff, residents, and families. [name removed]was hired immediately in a new facility in Georgetown that our loved one cannot afford. [name removed) fired a lot of staff, some needed to be, but she should be replaced as well. None of her staff like her mgmt style. The food quality went downhill, they don't take care of their landscaping, and it's just plain not the same friendly environment anymore. We've applied for [name removed] to be moved to the VA Victory House in Walterboro, SC. Several residents left immediately after [name removed] was hired. And, the staff is so under educated that our loved one almost died on [date removed]Thank God, my husband [name removed] asked me to check in on [name removed] on way home that evening...they missed all three red flags that day. The ER stabilized him within an hour or the doctor said he would have died!

My mom is in memory care, so our existence is limited to that hall. The care each day varies widely based on the staff on duty - some are incredible and work very had to assist the residents (many on this hall who need a lot of physical assistance ); others are often found sitting in the resident recliners on their phone with residents just parked all day in their wheelchairs. In those days, bathroom assistance or diaper changes were also sparse. They have a new head nurse who is aware and ready to make some changes which we hope come to fruition and help.

Negative...she was in the memory unit. One Sunday afternoon we went to visit and the worker in there was sleeping, my grandmother was in a recliner, soaking wet through 2 diapers, the chair was also wet . When we let executive director know she said the lady was fired but we later saw her there still working. We moved her to another facility

Too many turnovers Lack of staff Food score horrible I can go daily, so I know my mom is safe and cared for. Other residents don't have as much family support.

Positive -the front door staff. Negative- watching employees seeing how they treat patients that may not get a lot of visitors. Try to be as involved as possible and make unscheduled visits/non routine.

Ask a lot of questions, give transition time for both sides. There should be a better way for patients to ask for help when in their rooms. Calling the desk works in the daytime but not at night.

It's been an ok move. They have had a lot of turn over with staff that been a bit difficult for my Dad. I do not know any of the new staff. They have a new director, to cook, new front desk person, new driver, new sales person. I dont know anyone there now. I have no idea what happened and why the turn over

They have experienced a lot of employee turnover. On the third Administration team in the past 12 months. This group is the best so far

Friendly and supportive staff. Also the meals look appetizing. I would recommend.

When we first went in there was not a person at the front desk I asked a man didn't know if he was staff we met the person she went over some information we asked some questions then she took us in the back to memory care the first time I noticed everything was out dated I saw three people in memory care there was not any enter acting with the people they was just sitting looking at a TV with no sound we met two staff workers my husband asked some questions only one spoke the rooms was out dated the room we saw for my brother was in the back conor where I think he would have been left out in his room it just wasn't the place I would want my brother to be at.

Excellent facility, clean & attractive. Staff friendly and fairly helpful, but slow to help with government paperwork. Staff Dr/pa too busy, not very responsive. Food too bland for my cousin, but I imagine same elsewhere. Very few men and no focused effort on activities for them. My cousin is not used to having other people around, so he'd have problems just about anywhere. It would be nice if they had grounds to walk around in like a couple of other places we saw, but thankfully the tv options are plentiful!

Food service and quality is going downhill. Short staffed and a lot of turn over. As we get older changing people so much is uncomfortable for the residents. Some take better care of the residents than others. I would not recommend them at the moment. It may improve since Sunburst bought it.

My mom loved the two rooms with den and kitchen in one and bedroom in other. There seems to be a lot of turnover. There are times that you may not see any staff at all when you visit. My mother passed in June. I would have tried to move her to another facility. I had to stay on director to get her clothes washed, get her shower, get her room cleaned. She was assessable but it was a constant struggle. My mom would press her necklace and response time would often be more than 15 minutes and often 30 minutes...

Grand Villa was not a good fit for my wife. She needed more care and we transferred to a skilled nursing facility.

Owner is cheapskate repairs only after very many requests. I recommend with caution.

Food, activities and socialization needs work. My dad didn't have anyone his mental level to talk too. Very lonely for him. Loving workers were great.

What we like the most about the community is the activities and cleanliness. There is no communication with management and billing. The lady that does the billing ask me what my plan was for my Mom two months after she was gone from the facility. It's a scary thought that someone like that is in charge of billing. I can only imagine of residence that don't have anyone checking on them.