Mainstay Healthcare Management

They've currently gone through a little bit of turnover so I don't know how to speak to the most recent staff, but the previous staff was extremely accommodating to our parents whom really needed more care than what an independent facility should have provided… But that staff bent over backwards to help them and accommodate them With everything from running errands to pick up medicine at Publix to put together furniture in their rooms. We think it is a great place.

Everyone was very nice and helpful! The man at the desk was wonderful. I think he mostly works nights. The financial lady was very helpful. The medication man was great. Really everyone I dealt with was great. My cousin wanted to be miserable, complained about everything, refused to make friends or participate in any activities. I feel really sad that she would not try.

Caring and professional and kind. Realistic compatibility, clean entertaining, and positive vibes controlled environment that is secure just like home.

My mom is a resident here for over a year. The facility and staff are great very attentive and genuinely concerned about your loved ones. They have plenty of activities to keep one busy and opportunity to make new friends.

Very personable and we would absolutely recommend this community to other families based on the experience so far.

You were very helpful and made this extremely uneasy situation for all of us come to a satisfying resolve for everyone involved. My father-in-law is very happy where he is and I would recommend you to anyone going through a similar situation. Thank you very much from all our family and do appreciate your caring, immediate and helpful program. You helped to make a very difficult decision much easier.

This is the best community we have lived in! Everyone is very professional and knows their respective jobs. We could not be happier. Best decision ever! We are so glad we selected Grand Villa of Lakeland for our new home.

Dinner is a lot lighter than lunch but I would recommend the community to other families based on the experience so far.

Staff is very accommodating and friendly. I have not had a bad experience yet. Even when my mother fell they called me at 5 am to give me the choice of an ambulance or to pick her up and take her myself.

The staff is attentive to my mother-in-law's needs. They care about the residents, are pleasant, and communicate with us if there is a problem. The facility is clean, the atmosphere is uplifting, the dining room is nice and the food is good.

The representative with A Place For Mom was helpful, informative, and sincere. The team @ Grand Villa Memory Care is amazing. Their motto "Looks Like Home, Feels Like Family" is daily exercised by the entire staff. Grateful for each team member that made day 1 welcoming and smooth for my mother - upon entering, she was so engaged with the staff's genuine personalities. Appreciate each of you - your dedication makes a difference in the lives of others and we are grateful for all that you do.

The facility is lovely. People are wonderful and there are plenty of activities to keep me busy. The rent per month is reasonable given the quality of the facility. The food could be improved however. The application process, was easy and the manager is wonderful.

I was there for a short visit this morning during breakfast and the staff was rounding all the tenants up and it was like Hearding cats, but they did a very good job with patience and compassion, and they did not rush anyone. I found them the staff to be very caring and referred to everyone by name and it was a very friendly atmosphere. They managed to hold together.

They did a great job with everything that we needed. A 5 on all of them a great place and the help was very helpful and they were very good. Yes I would recommend the community to other families.

Me and my dad both agree they did great job with what we had to work with we would give them a 5 on everything my dad was up they're more then I was he said he was well pleased. The process of transitioning over to their facility was smooth my dad said the food was good he had alit of financial obstacles we had to manage and they helped him with that.

5 for everything. Wellington Manor has been a God Send to us. Staff is very nice and experienced. At my mom's previous senior living, she was no longer bathing. The previous place would just ask her if she wanted help bathing, if course she would say NO because she has dementia and doesn't know what she is saying, so they just allowed her to have BO and be unclean. At Wellington, they always make sure ahead of time is bathed and cleaned at least once a week, whether she wants to or not. I don't know how they are able to convince her, but they do!

My mother in law loves her place ... her room is big enough for her couch across from the Bathroom & she has a nice chair at the end of her bed with a tv on her dresser.. that she likes to sit in & watch .. when she doesn't want to be with everyone else.. there is always plenty of staff .. which we had a problem with at another facility...

I would recommend it. Staff very helpful. Nice facilities. [name removed] was great. My aunty had vision and mobility issues so with assisting hands it worked well. She was not a fan of the food but was able with assisting hands to buy supplemental food items. If she stayed in Florida she would have stayed there. She wanted to move closer to her family

We would rank 1-8 a 5. We are very happy with the care my mom is getting. They are very accommodating with my mother. They deliver to her three meals a day to her room because my mother does not feel like going out to the dining area and socializing. I have no complains and would highly recommend Wellington.

We have had a very good experience with the facility and staff. I would recommend, and have recommended!