Mainstay Healthcare Management

My Mother lived in Quillen Manor Senior Apartments for years, and when it was time for assisted living, she chose QM again. She was glad to see some old friends from the apartments and to make new friends as well. There are a variety of activities, holiday/seasonal activities and decor, and local trips on the bus. Residents can participate in caring for the garden (often supplying fresh flowers for the dining room tables) or they can just sit on the non-smoking screened porch and take in the beauty. The director and department managers are easy to reach. As a vegetarian, Mother’s diet is always important to her. The chef is considerate of her needs, even to the point of making meatless spaghetti sauce and chili beans just for her. Mother has grown close to her med-tech and care staff. Her mid-sized room holds a twin bed, 2 side tables, a cedar chest, mini-fridge, chest of drawers, bookcase, recliner, and jewelry armoire. Adjusting can take time, but now Mother considers QM her “home.”

I would recommend American House Jackson to others. Everyone is caring and friendly. Dad loves the meals. They have addressed any concerns that I have had.

Super friendly staff (you just may have to stay on them to remember to send you things!). We would definitely recommend this facility to others.

Each time I visit mom she is content! She usually is sitting in the big TV room or living room because she enjoys watching the others. I feel comfortable with her care & attention. This has been her second memory care facility & I would recommend this one for sure!

When I have been there, the staff is friendly and helpful and I'm on first name basis with house keeper. My loved one tells stories about the food and the weekend staffing, but I'm not sure how much is true or just her perception.

What an amazing experience! I knew from the minute that I met the staff I was going to have a good experience. Everyone was so caring and loving towards my dad and welcomed him with open arms! My dad was so proud of his apartment at Ashton Manor, it was a very cozy environment. I highly recommend Ashton Manor as a place for your loved one. They’re awesome!!

Staff have been very responsive to all of our inquiries and concerns. They definitely want the residents to be happy there! They're a small facility so they don't offer outings (which is not an issue for my MIL but would be for other people)

The staff are very accommodating and and communicated with us frequently throughout the process. The move in process was extremely easy as we were moving mom from out of state and ordered all furniture through Amazon. The maintenance man put all furniture together before we arrived and the room was set up and ready when we got there. They even had the bed made up. Housekeeping staff is very thorough and friendly. Everyone from the staff to the residents were all so welcoming and friendly. Activities director is so much fun and friendly. The food is the only thing that could be better but I wouldn't really say it was a downside. I believe that when you have to cook on such a large scale it doesn't come out as good as it could if it were made to order. Mom has settled in and is very happy there. I was concerned about the experience because it is more reasonably priced than other assisted living facilities in the same area, but the whole experience has been phenomenal overall.

Mom has really enjoyed being at MarsHill Manor and the staff is very friendly. The staff that they have are great but not enough staff to care for the residents they have. Mom talks about the food and how good it is.

This place is above all expectations. Very caring group. They keep me posted about what's going on with my loved one, either by phone or when I'm there almost every day. They keep things tidy and my loved one really likes the meals. I would recommend this facility to others. The Grove does a great job in striving to make both the patient and family happy.

Most of the residents at Ivy Springs, are here due to age, but my wife is here due to a deteriorating terminal condition. It requires more attention and I feel that the caregivers are doing a great job of caring for her.

When you walk in it feels like home and all staff are very friendly.

I was very pleased with the level of service, wide variety of activities, upkeep of the overall facility and the respite room, and attention to individual residents.The only drawback is that they do not accept vouchers from our county's caregiver respite program.

A family member moved into Grand Villa about 4 months ago. All of the staff have treated him like family. The property is well maintained including his room. There are many activities for him to participate in and the food is always top notch.

The Management and line staff are friendly. [name removed] is always helpful and professional, you can tell she is passionate in what she does. Highly recommend this Community. I run a Memory Care and when I am full, I do not hesitate to refer to them. The building has a warm feeling when you walk in.

My mom receives terrific care from a wonderful staff. Nurses and CNAs, RNAs ... are terrific and work hard. Activities are varied and enjoyable. She has a very nice apartment.

This has been a great move for dad. Everyone is so friendly. The nurses and care staff do a great job. And dad really enjoys the food.

We have a relative in need of memory care and looked at so many places prior to finding Grand Villa. The staff make all the difference! They are kind, compassionate, respectful and so easy to work with. We’re very grateful for the expert care they offer to not just the resident, but us, as his family, as well. Dealing with memory care issues has been a new challenge for us but each and every person at GV, from the Executive Director to the unit management , to the receptionists to the activities staff have guided us each step of the way. Thanks to GV staff for ALL they do!!!

The staff is very helpful and nice. They really try to make sure that the residents requests are met.

[name removed] was very welcoming and knowledgeable! The staff was friendly and so pleasant. The residents seemed happy and comfortable. The environment was clean and very well decorated for the holiday. Great place all around.