Mainstay Healthcare Management

Smelly facility. Staff not good. Would not recommend.

Please note – this might not be your experience – each potential resident/family is distinctly different. I can only speak for my Mom and myself - all true. Good Things: Med Techs are kind and patient; maintenance is responsive and friendly; facility is small; activities are well-attended/enjoyed by most residents (Mom was unable to participate in anything except Walmart outings due to her condition); and, most of the receptionists were polite, kind, concerned, and helpful – especially those who worked in the evenings. My 80-yr old Mom (global aphasic from stroke) lived at the Court ALF for about a year, and was a patient at the Cove from time-to-time during that same period. I will say the Med Techs are wonderful. They worked hard to understand my Mom, were patient with her, and learned to capably and sweetly care for her. That said, Mom expresses that she gives them "tips"...I wondered where her cash was going. Mom wants to tip certain folks because she likes how they treat her. Taking the bad with the good there - they became so good to and with Mom. When Mom changed her POA and med surrogacy, the staff at Savannah Court and Cove had a NASTY lot of trouble accepting her desires, and leaving others out of the specific assistance and info stream (I mean they spoke with the previous POA, discussing and reporting what I said and was doing), which really fed the family discord. Unexpected, sad, and terribly difficult. Admittedly some folks in management signed her Med Surrogacy as witnesses when they weren’t supposed to (and they were so kind to me, and concerned for Mom) – but I wasn’t informed of that until I’d spent a week or more receiving rude and dismissive treatment and tried to discuss it with the executive director. He told me then. I took immediate steps to provide a properly witnessed document. Mom had a fall. A few days after, her heart rate dropped to 30bpm (that's what it was when I got her to the emergency room). It's likely that's why she fell earlier. Her aphasia makes it difficult to discern the reason for the fall, especially a few days after. I did not know she had fallen until the evening she had a dizzy-spell. That's when she decided to change her POA and Med Surrogacy. She subsequently had a pacemaker "installed", and was sent to the Cove (a co-located 24-hour nursing/rehab) to spend a little rehab time. There was again the difficulty, in spite of the paperwork that was properly witnessed this time. They tried to put her in a room that smelled so badly of old urine (the room, not the other resident, not the bathroom (totally))...it was tough to take a full breath in there. It was the entire room, carpet, bedding...I had to listen to staff members tell me they didn't smell anything before I got them to put her in a different room. In the facility was an advanced Alzheimer's patient. Tell you how I know that - in the middle of the night he wandered out of his room (apparently totally unobserved in this 24-hour nursing/rehab), down the hall, past the nurses' station, down the next hall, into my Mom's room, sat on her bed, and [removed]...for awhile...because sometimes people yell and scream in nursing homes but no none comes to see what's up because they are very used to people yelling and screaming. It seems no one was around to see him or redirect him. I did not receive a call that night...when I called the next morning to see how Mom was doing I was told, "She's fine, now, but she had a rough night." "Why?" I asked. "One of our male patients went into her room and sat on her bed in the middle of the night. She's calmed down, now." I left work and went up there. She was in pain (probably from having her pacemaker site "massaged" in the middle of the night), upset, and let me know – complete with gestures and crying – what had happened. When I was told by the staff that it had been a male Alzheimer's patient, I asked the obvious questions - Did they have a lock-down area for patients who wander; Did they have one-on-one monitoring; Did they have a "sitter" for this gentleman? I was told they did NOT have lockdown area, and the family could not afford one-on-one monitoring, or a sitter. This tells me they accepted him as a patient even though they were fully aware of his condition and propensity for wandering. This is definitely NOT the fault of the family or this gentleman, but rather the fault of his doctor and this facility. I have experience with marketing and nursing “professionals” assessing potential patients and urging placement of some they are neither capable of, nor licensed to tend to specific needs. Seemingly all about the money when that occurs. While there I found cockroaches in Mom's dresser drawer, someone had spilled or deposited what was apparently a LOT of urine on the carpeting in her room (big, wet, smelly area from mid-room into the hallway...on which a small fan was blowing), and I had to argue EXTENSIVELY with SEVERAL DIFFERENT kitchen and nursing staff members to get Mom's diet back to where it was when she first arrived. Pureed was what was ordered, and marked on her paper at the table (would’ve been fine), but the kitchen and some of the nursing staff VERY RUDELY and DISMISSIVELY insisted it had been changed to regular...by whom they could not clearly say. I finally got the charge nurse to make it pureed again. I took my Mom to the cardiologist that day...and asked him if it would be okay for her to go back to the ALF side...he approved it and we moved. I could say more...I just pray this place is checked from top to bottom, inside-out, and sideways both ways, on all areas of operation... UNANNOUNCED...to include how they relate to family (they should focus on the residents/patients, and remain objective and more formal/ professional /slightly aloof all business, albeit cordial, when presented with emotional issues and family discord), how they address medication administering and record-keeping, how they communicate internally amongst staff, and externally with family, how they address errors/potential errors.

I thought this was going to be a great place but oh how wrong I was. My mother became very ill, dehydrated and had to find out when another resident told us she was begging mother to eat. The only day we did not visit they moved her into a locked unit and never called us. She was severely dehydrated and confused and was trying to call 911 for help. The staff and the owner took her phone out of the room and left her alone. Thanks goodness friends came to visit and called us and when we got there she was in a dirty room of a previous patient. The staff work so many very long days that I can't imagine how they stay sane. Their medication delivery is so unsafe as they stack cups of medications on top of each other then try to deliver them to the correct person. Their air conditioning is horrible too and they will not fix it. Mother was found in an 80-85 degree room many times. It was an absolutely HORRIBLE experience. My mom in now in a wonderful place and is happy and healthy.

We toured this place looking for a place for mom. The nursing staff including Director are all LPN's, NO registered Nurses whatsoever. The aides did not seem that knowledgeable either. I saw one aide outside smoking. Very unprofessional in my opinion, AND not healthy either. The elevators STINK, and have the smell of dirty diapers, as do some of the resident rooms as we walked by on an unannounced visit. There is NOT good security either, we walked right by the front desk without anyone asking a thing as we walked through the assisted living side to the rehab side. This place is crossed off our list...yuck!

My loved one was a resident here. The sales and nursing staff are all smiles and full of promises before you sign a contract to have your family member placed there. Then things go down the drain. The nursing director, her nursing staff and med techs are not very good at what they do. They definitely need additional training, as well as staffing. There were times when my family member would push his pendant for someone to come to his room, only to have response time for staff to come take over 20 minutes for assistance. There has also been times when I have smelled strong urine and poop smells coming from residents ithat are in wheelchairs. Keep your loved one out of this place.