Mainstay Healthcare Management

Took my family member out because of neglect leading to sores on the bottom. Residents that wear Depends do not get assistance changing them often enough. Sometimes the same one is left on all day long, and this is a frequent occurrence.

1) it had a very medicinal smell in the main building, 2) the staff did not speak to us at all during our visit, 3) the residents were rather apathetic in general and none were 'well groomed', 4) the spaces were not well lighted and it was kind of gloomy (it was a rainy day, but the facility lacked adequate lighting throughout), 5) the activities planned for the residents did not compare well to those offered at the other two facilities and, 6) most distressing, their business model is very focused on medical issues versus stimulation, happiness, well being, and resident socialization. We have eliminated Agape Senior. I would not recommend this facility to any family or friends looking for a loving/caring environment.

I would not recommend Bridge to Rediscovery. The staff are not CNA qualified or even close to understanding how to inneract with Alzheimer's patients. I think the whole facility needs an overhaul starting with the director.

I stopped in to check out this place for my mom and I could not believe how rude the marketing director was to us once we told her what we could only afford ,then she was so nasty to the staff that was only trying to help and ask if we needed any help because she walked off to take a phone call

Ansley park was a dump when it was American house. After that company took over everything got worse. Don't recommend that place to a dog. Honestly, the place is disgusting roaches everywhere we had to bomb her stuff before we move them out and after the food was edible I had to send them 2 to 3 meals a day and it was run by American House forget about it, that place took over Ansley Park , it got worse. One of those people took over my mother couldn't wait to get out of there. I don't even think they stayed there a year there's a few months and then my father needed memory care so we decided to move them both. The Director of that place Ansley Park should not be employed. She was so incompetent and nasty that the most of the staff walked out on them because of her.

Our loved one was there for a short awhile and he was sent to have behavioral assessments and they advised our loved one was not able to go back to American House after they had discharged him. They did not keep us up to date and American House was not willing to work with us or give us any heads up. Our loved one was kicked out immediately.

If you have a family member that is basically fully independent and just needs an apartment with three meals a day provided, this might be a good place for them. But if they need any kind of assistance with dressing, toileting, showering, any memory problems, then definitely not. I was very disappointed with them. They were supposed to come and clean my loved one's room once a week, and they did not. I was there almost every day, and pretty much every day I had to clean something - spilled messes, feces on the floor. She wasn't getting a shower once a week. When I would ask them when her last shower was, nobody knew. The director kept telling me there should be a list on back of her door stating her scheduled shower day and cleaning day. But there never was any list, and I had to keep asking for it. Most of the people were pretty friendly, but I feel like she got zero care. She never even got a call button for help. They kept telling me it was on backorder. She was constantly telling me that the food was awful, and I hardly saw any activities.

I removed my loved one after he had only been there for two weeks. They locked him out of his room during the day, and there's no bathroom on the floor for the residents to use. They said that's their policy, and that they take the residents to the bathroom every couple of hours. But that's not happening. Every time I went to see him, his diaper was full of urine. He was severely dehydrated and had a UTI from not being changed often enough. He fell there several times due to the combination of dehydration, the UTI, and not getting enough to eat. (They would put food in front of him, but they didn't help make sure he ate it.) When he fell, nobody called me to let me know, even though they sent him to the hospital both nights. I've seen him at 3 pm still in his pajamas, dirty and needing a shower. He couldn't even stand up and walk when I got him home. And now that he's home and away from there, he's walking by himself and needing very little assistance getting around. It was a terrible experience. He lost 10 pounds in 2 weeks there. It's not a place you would want to put your loved one at all.

I am really stepping out, I normally do not write a bad review. However, after placing my parents here -I have apologized to them everyday. This place is absolutely disgusting. The change over with management is revolving and constant. The facility is old, does not have any curbside appeal and the staff can not communicate with the resident due to language issues. It smells like a nasty nursing home, the food is cold and multiple complaints have been called into the state. If you do not like your loved ones this the perfect place to put them. The food is below average and always cold. The sliding glass that was added in the dining room was actually a big deal? They are behind in every area- I would highly recommend not to send your loved ones here, you will regret it.

Moved my Mom out after ants in her hair and infested in her room.

My grandmother has been here for 2.5 years. There’s a revolving door of staff members. My opinion is that they don’t pay staff enough to survive much less take pride in their work. My grandmother is blind but doesn’t “look” blind and has received horrendous treatment from some of the aids. One of them slapped her across the face because she wasn’t understanding the verbal directions she was being given after waking up in the middle of the night and needing assistance. My mother routinely does her laundry and cleans the place because staff doesn’t keep up with it or only do the bare minimum. Lots more I could say but won’t. For $4k a month it makes you realize that our medical system is super broken and businesses like the holding company that owns Cedar Creek are at fault.

I moved my family member from this facility because it was horrific. The only way it could be the best in Woodstock is that it would have to be the only facility.

My Mother is no longer here. I placed 2 complaints with DEHEC for the elderly! I think that says it all.If you love your Mom do not go here!

I would never recommend this facility. My mom got the worst care ever. We got ready to withdraw her and mysteriously her femur got broken, no falls were reported. Had surgery, went to [community name removed] but never recovered. Died within 2 weeks from plural effusion.

This place neglects the needs of the seniors living here, they do not treat them or their families with respect. Me, my mother, and my grandmother were in there to visit my great great aunt and she told us that they haven’t given her the medicine for her eyes so after 30mins of looking for someone we found two women eating and watching tv... we asked them when it was time for her meds and they said she gets them at 8 and her medicine provider is on break so she will be back in about 15mins, 30mins pass and we ask them again (politely) and the other lady told us she will be back in 30-40mins (so they have no clue when this women is getting here and it has been 2 hours...) we wait in her room and one of the lady’s and the medicine girl comes in and she points her finger at my aunt saying they already gave her, her meds when her other family was here (we called them and they said they did not) so she insisted they did not and the lady started raising her voice at my aunt telling her she has no clue because she doesn’t keep track. So my mother and grandmother repeated what the two ladies earlier said and one of the ladies who is African American insisted they did not and was screaming that we cannot treat her like this because of the color of her skin (we NEVER mentioned the color of her skin not once...) and we said we weren’t and that they need to give my aunt her meds and the ladies continued to scream at us and the African American lady screams “IF YOU WANT ME TO BE A [removed] ILL ACT LIKE A [removed]!” And slams the door to my aunts room SLAMS IT! While all these elderly people are sleeping. All in all this place needs to be shut down, they do not ever have enough staff and the staff they do have does not care about the elderly. They are very rude and don’t care if the elderly get their meds are food they need... So please please please do not take your older loved one here, they deserve love and amazing care. Not people that won’t help at all... (Side note: they also did not come to help my aunt clean herself after she deficated in her bed, they did not answer to her emergency button and my grandmother had to drive there and clean her up. They also don’t lock the doors so anyone can come in or out. And they do not pay attention to the elderly, my aunt walked out of her room and wanders the hall at night and she is very weak because she doesn’t eat the food it’s too nasty. This place needs to be shut down...)

I strongly urge you to not place your loved one in this place. The facility itself is nice, but the treatment your loved will receive is awful. I will not go into all the details, just trust me. I’m speaking from first hand experience with my mother.

We toured and met with Atria's Community Sales Director in [date removed]. We were distressed when the Sales Director called my mother's home instead of the phone numbers that we provided. The Sales Director explained in great detail to my mother and her care-giver that the daughters were looking for a facility for her. As uncomfortable as this was, we were still hoping mom would be admitted. We were told by the Sales Director they had two rooms available. We signed the "Reservation Commitment" form mid-January and provided a "refundable" check. The Sales Director explained about two days later that no rooms were actually available. Our mother's condition deteriorated and she was placed in another facility because Atria had no rooms. On [date removed], we wrote Atria for a refund. After numerous phone calls, e-mails and three months, Atria has not reimbursed our 86 year old mother.

We have not had a good experience with this facility. They say yes to everything you ask and do not deliver the care you pay for. The first week our family member was neglected. When we went to check on their room it was covered in feces and dirty laundry soaked in urine piled high. It was obvious room checks are not being done. In addition to the neglect you have their sales and marketing team scamming you for their "bonus" checks. This place does not care about people. It is obvious the new director only cares about headcount and not the residents health/safety.

I would not recommend memory care unit at Marshview. Majority of staff are incompetent and [Removed]. They are not properly trained in how to interact with residents suffering from memory loss. Make sure you observe the unit and speak with residents family members if they are present when you're there to get a better idea of the memory care unit.

My experience at this community has been a complete nightmare, the staff absolutely did not take care of my grandmothers needs and neglected her health completely. They did not follow with any promises they had told me and I removed her immediately from there care. The director was extremely unprofessional and I had over heard her saying many bad things about my loved one and other residents to the other staff. Every possible disappointment that was imaginable happened and I would never recommend this place to anyone.