Mainstay Healthcare Management

Caught a staff member sleeping with her head on the table(memory care). Mom skin was dirty, they don't wash and bathe the residents like they supposed to. After my mom had several incidents ( falling and ER visits) I moved her out!!!

I would not use the assisted-living or total care site at all. I would not recommend this place to anyone, but if they must go due to price, then use the independent site only.

The caretakers that were there were very kind to my mom. I know they were very short staffed and had a hard time keeping up. Didn't seem like they got any help either. Now that we are leaving they finally brought all of her mail after 3 months. Everything we were told did not happen! First of all she had a call alert necklace for emergencies the first week she was in there it didn't work. Got it working but when she did use it for help no one would respond. Medications at the beginning were not on her regular schedule. Food was rarely hot if at all, never was delivered at same time or on time for that particular meal. Same veggies all the time and mom said sometimes she didn't even know what the meat they served was. The amount of food served at times wouldn't be enough for a 5 year old! Supposed to get 2 showers a week....she's been there since [date removed] and has had maybe 5 showers and one of those was given by my sister. Absolutely no activities going on, no one out socializing. Most everyone on my mom's wing was memory care and we were told that they were in a separate wing. Mom was afraid of leaving her cottage because a memory care resident kept banging on her door and kept trying to get in. My mom had to lock her door, which was another problem! There was a constant beeping in the main commons area which made it difficult to sit in.

They are severely understaffed. On one occasion, a patient stood up with his walker backwards, took about 20 steps, then fell. One worker was at a table, feeding someone and on her phone at the same time two others were feeding folks. The staff was completely unaware. There was not enough staff for the number of people in the dining room. On another occasion, we watched a woman pee on the floor in the commons area and the response to it was to put a chair over the top of it. We were there for quite a while before leaving and no one attempted to clean up the mess. The next day the stain was still on the floor and the place still smelled like urine. I have elderly friends in other care, facilities, and I’ve seen more workers and they get better care. Don’t be fooled by the paint job and the fancy chair rails. Very expensive care compared to other facilities.

Ignoring residents is a regular occurrence at this facility. Using "I'll be there in a minute" to memory care patients & never returning, hoping they will ultimately forget. They are understaffed! The ladies who work in the evenings are still in HIGH SCHOOL!!!! Guests frequently have unnecessary injuries from preventable falls if the staff was paying even one bit of attention. They are too busy on their cell phones to care! What a joke!

BEWARE: DO NOT SEND YOUR LOVED ONE TO THIS FACILITY!!! The staff here ignores simple requests from patients. They do NOT pay any attention to what happens there. Residents often sustain unnecessary injury because of a lack of help/care. In a short period of a week and a half, I witnessed a man get up using his walker backwards until he fell on the floor, a woman take down her diaper and urinate on the living room floor which was not cleaned up for over 45min. They put a chair over the stain!!! The staff belittles guests and makes them feel unwelcome. They make up reasons to get POAs upset to limit visitation. They enable isolation of their residents. It’s sooo sad to watch!!! For the sky-high rate this facility charges, you could receive MUCH BETTER CARE!!!

This is the worst place ever. Zero stars. They refused to take care of of my dad. Did not provide transportation or basic caregiving assistance with adl's Poorly managed. No worth the [removed] per month. Please do not send people there, unless they are homeless and need a roof over their head and can take care of themselves.

They were having problems with hiring people and keeping them. The staff always polite and explained situations that according to the new ownership.

There is not a nurse on duty 24 hours a day, periods of the day patients are left with untrained caregivers. If you inquiry about a matter, it takes asking management 3 times (months) before you get an answer. Staff turnover is very high. Facility has caller ID and staff choose the calls they wish to answer. Staff never calls you back when messages are left. Residents are hand picked for activities to be photographed for Facebook page. Facility is small and residents get a private room, just may not come with toilet paper.

I would give 0 if I could. This is the worst Place ever. I would tell others to not take a loved one there. I took my loved one out after only 3 weeks time and they still charged us for the next month.

I've given Osprey Manor in Lakeland FL of few tries. I just moved from a studio to a two bedroom. There was an extra charge of $[removed] bucks, couldn't tell you what it is/was for nor could management, but I had to pay it. I was told my apartment would be ready [date removed]. It wasn't. I moved in not knowing that the bathroom shower plumbing wasn't usable. Still waiting on the shower repair. The bathroom vent works sometimes. It's been a few days since I had a bath, about 8 days. I submitted 10 maintenance work orders as their policy to get stuff corrected in a workmanlike manner. No calls, text or emails. Tomorrow the bug man is scheduled. No public relations at all, especially after I paid big money.

Every service needs improvement. All have significantly declined since I've been here.

This facility does not communicate with the family when they send the resident to the hospital... They don't take responsibility for the lack of communication. They owe my mother a refund! it has been well over 2 months since we moved her to a new location. The Executive Director told me, in writing, I would receive a refund for the 10 days left in the month of August by check and within 45 days... we are well over 60 days now and she won't even reply to my emails. I advised her in my last email that I would now put a review on line. Communication is KEY! All she had to do is respond to my emails and follow up with me. I would not bring your loved one to this facility.

Facility is constantly changing all levels of staff. Would not recommend this facility or any others for dementia care. MY HUSBAND HAD 24/7 CARE ( myself or my daughters)were in the facility around the clock in order for him to get the care that he deserved. Most, if any, other facilities would permit that.

every one of these are a 1 or less in our opinion. We are not happy having Mom here at all, but she can't afford any other place. She also likes it here because she isn't cognitive enough to know the difference. To her she is home. There have been days where the staff, (SOME) are nice, and days where Mom's room is clean. But overall its been a very bad experience for our family. They have lost so many of Mom's clothes, staff had stolen her things and ruined her laundry. They leave her dirty clothes in her closet until it all smells like urine. The new director is a tyrant whom we despise! Her staff are leaving because of her attitude and rules. So I would NEVER recommend this place to anyone.

I recently moved my Mother [name removed], to [community name removed] due to not providing all cares, poor food and preparation and serving it, Activities and activities department head, [name removed], was great. She did not get extra help that she needed. I give 1 for all categories , except activities, [name removed].

They are short staffed and the staff could care less about the residents. I saw several people go from very active to not active at all. There's no activities or exercise for the residents in the building my father was in. He was walking with a walker and they forced him to sit in his chair and not get up. After a couple of weeks he couldn't walk at all. I took him out and he died 2 months after he left there. The care was horrible and the smart [remode]attitude of most of the staff was terrible. One of the workers told me some other stuff that had went on. He said they were all about profit. They don't have special diet for diabetes like their brochure said. They were giving my dad all carbs, sweet drinks and desserts. I also talked to the main director that's over 3-4 facilities in Florida. One was in Maitland. He sounded concerned but did nothing. My father kept falling in the bathroom and I finally discovered why. The floor was very slick like something had been sprayed on it. I poured a whole bottle of rubbing alcohol on it and scrubbed and it was still slick. The room was fine. It was the same type floor. They weren't concerned at all and did nothing to fix the issue. I can go on and on about this place. One day a nurse and another employee got into a shouting match as the residents waited on their lunch to be served. They were screaming at each other. One nurse kept telling me my father wasn't going to live long and I should just not be concerned about his care. She told me that twice. He was doing fine when she told me that. Their lack of care definitely affected his health and I feel absolutely terrible for putting him there. The cost to move someone is expensive. Just to get in was $[removed] non refundable and I would have had to pay that to move him somewhere else. That makes it hard to move someone if you don't have the money. I'd like to see assisted living to be non profit only. The employee told me the owner was all about profit and kept the facility under staffed and didn't put any money into repairs and grounds maintenance. The other residents I spoke to didn't like it there.

They are not patient nor work with patients that are having a hard time adjusting.

Mom fractured her hip at Grace Manor and passed a week later. Still trying to find out what happened as no one knows, but mom couldn’t move without help. Family never even received a call when it happened.

I will say that I would definitely not recommend Grand Villa to any one. My husband was there one week when he had a seizure and fell on the floor. After four days in the hospital, it was determined that the seizure was caused by Grand Villa employees grinding up his medicine when several were not supposed to be crushed. He returned to Grand Villa where he fell again one week later. They insisted on putting him in a wheelchair even though I told them he did not need to be in a wheelchair. He tripped over the foot rests and broke his back. After 28 days in the hospital, I brought him home. During that time no one called me to ask how he was. During the short time he was actually in their care, they managed to lose a set of new sheets, a washcloth, a new mattress pad, his glasses, and several other things. He was never bathed. The whole experience was a nightmare.