Magnolia Manor

My father was not very well taken care of here, and as a result of Magnolia Manor's alleged negligence, (which was specifically listed on death certificate as significant contributing factors to causes of death) my father passed away due to complications arising from the staff at Magnolia Manor leaving him unattended for extended periods of time. At one point the family complained regarding the lack of care and the severe uncleanliness of his room (there were used gauze pads all over floor, garbage had not been changed out in a couple of days, and no one was sure when the last time his bedsheets had been changed or when he had been given a bath last. After my father passed, I repeatedly tried to contact the records department, in order to request my father's medical records in an attempt to find out what exactly happened when my father was found unresponsive with a dislodged trach and finally got tired of waiting for a call that wasn't coming, I made an impromptu personal visit to the head administrator of the facility, Mary. Mary, who was just a peach to deal with (I'm being facetious here), absolutely REFUSED to reveal if the facility had received any complaints, concerns or comments in recent weeks, and became very nasty with her attitude. She then explained that when medical records are requested, the facility must provide them within 30 days and that the records must first be sent to corporate office to be approved for release, then sent to the company's attorneys who must approve the records for release and finally the records are sent to the requestor after the monetary fee of price/percopy/per page has been paid. After 3 MONTHS I still cannot get the administrator to return my calls (which I make twice a week and leave a message) and I still don't have my father's medical records.

The nursing home is very poorly run, the staff is poorly trained, communication is non-existent, food is non-eatable, menu is heavily loaded with carbohydrates and does not follow standard dietary measures for dialysis patients, cleanliness is deficient, maintenance is lacking, care of patients is minimal [removed] complaints by residents disregarded, and concerns by family are ignored. Moving my Mother OUT of Magnolia Manor was the BEST thing I have done; since moving she has become more engaged, more mentally alert, and more communicative.