Life Care Services LLC

What I like the most about the community are the people, the staff members, the location and activities. I also like my apartment and would absolutely recommend Cypress Village to others

Pomperaug Woods was very involved in making sure that my mom's move was as painless as possible. Now, over a month after her move, they are still checking on her to make sure things are going smoothly.

Overall, I appreciate the friendly atmosphere. Ample apartment sizes and amenities offered.

We are very happy with The Delaney. The staff is exceptional. Although there are a lot of people there, everyone seems to know my brother's name, and they all know his likes and dislikes. He has been on several outings with them and thoroughly enjoyed them.

Staff is very friendly - everyone I have encountered. Daily activities and event occur. Food is very good. Only down side could be other residents behavior which is out of Avalon's control.

The minute we saw the sales center at Lake Port Square, we knew it was different than more institutional-looking facilities. The warmth of the buildings was matched by the hospitality offered by the sales representative. We were impressed by the spacious apartments and surprised that LPS is the only independent facility we know that has one-bedroom apartments with two bathrooms. With high ceilings and screened lanais, I did not feel closed in. The area around the lake invited walks and the Town Center with its indoor pool and restaurant added to the non-institutional ambience. It was a lovely afternoon and we were seriously impressed. Thank you to our kind representative and the staff and residents who made our visit a great experience.

We had a wonderful tour with [name removed], he was so knowledgeable and answered all our questions and spent a lot of time with us , he has since called to check on us multiple times,we are very impressed!

They were super easy to work with. [name removed] went over everything with my sister and I on a virtual tour, and then gave Mom, myself and my siblings a wonderful in person tour, including lunch where the chef came out to talk with all of us about his philosophy around meal prep and service. [name removed] made the entire move in process go very smoothly and was very patient with Mom and all of the questions we had. The community is amazing. Still very new and feels open and inviting. The 2 times we toured we saw residents out and about socializing, playing games and enjoying time together. And that was something Mom was looking for. The residents were also really friendly as she was walking around and all said she would love it there. The grounds are very nice. Mom has a small dog and was looking for a community that had some space and walking trails. They even have a small "dog park" area out back. She also found an apartment with quick and easy access to get outside to walk the door. And as a bonus it has a nice view of the woods. The Delaney recommended a wonderful moving service (A Simpler Life Now), who assists many of the residents of the Delaney and knows the floor plans very well. They were a huge help in determining what would fit (or not), setting up a floor plan, helping Mom sort through things in her home, packing, moving and unpacking. As I live in a different state, having a service there to help Mom prepare for the move was a life saver. And we wouldn't have known about them if [name removed] and [name removed] hadn't suggested them. The day after Mom moved in, she joined a group who was celebrating the Chinese New Year. So, she jumped right in and that's what we all wanted for her. So far, we are very pleased with everything.

It has been a very good choice. We are grateful. My father speaks highly of the food. I've eaten with him and the dining area is so elegantly set up with fancy menus and linen tablecloths and napkins. My father attends more activities than he ever did when he had his own home. He meets each morning with three of the other men for breakfast and coffee. He plays Wii bowling on the men's team. The transportation man gets him to his appointments and everyone knows him and speaks kindly of him. Even the front desk ladies treat you like a welcome friend.

5 overall for everything! Except activities. Our family member has been recovering from a significant hospitalization and he hasn't participated in any activities, so we don't have any feedback on those yet. But they look great! The team there has been incredibly helpful and responsive to our changing needs post hospitalization.

Very friendly environment. The residences are well designed and accommodating Excellent dining options. . Great enrichment programs and activities.

It was a very nice facility, I am a bit concerned about the cost. [name removed] was very pleasant and I look forward to going back in a month or so when I am ready to move.

The apartment is very nice as are the amenities such as pubs, and bingo, a puzzle room, a library...etc...I do not really use any of the amenities but I know people enjoy them Having the restaurant is obviously a big plus If I had anything negative it would be about the Bistro? When is it open? What do they serve and when? I have stopped by many times and nobody is there I would keep the dining room open until 6:30 and leave the front door unlocked until then I know I am 20-25 years younger then the median age It does not really bother me as I am now used to it. I have found the staff to be very courteous and kind and helpful They all fit that description

I love our villa, it is actually more spacious than I thought it would be. It has been fun and a little stressful going through this process of selling our home and moving into a Clarendale Villa but with each day, it gets better!!

They truly handled everything from start to finish. They provided excellent recommendations for any outside services we needed and made the entire process seamless. The staff was incredibly kind and supportive, showing genuine care every step of the way. The room was spacious, with plenty of space for bedroom furniture and even a recliner. Overall, they made what could have been a difficult transition feel easy and comfortable.

The Vantage Point facility is very nice, and it's being kept up to date. The food was good, and the staff were very friendly.

5 for everything. My parents love everything!! The food is wonderful, my mom made great progress with physical therapy, they are making friends, the doctor came right to my mom's room today to treat her for a UTI, the pharmacy is in house so they don't have to go out to pick up prescriptions, and they've used the ride service before my mom was able to start driving again. My parents will be moving to a 2 bedroom apartment soon. They are excited about that. My mom started exercise classes last week. The staff is so helpful and kind. We feel very lucky that we found Burcham Hills. My parents are really happy there.

The sales rep, [Name Removed], was wonderful. He was great with my mom and made the whole experience very easy. He invited my mom to RSL for happy hour twice so she could meet residents and make connections. He was personable, friendly, and respectful toward my mom at every visit. He kept in close personal contact with me, answered all of my questions, provided support, and kept me at ease.

Memory care staff is excellent & that was important for me; it is where my husband has been for 2 years. Windsor-provided transportation is very nice & greatly appreciated as my husband in wheelchair. I miss that apartment windows do not open.

First, regarding the staff which I feel is the most critical and important for determining the quality of care for patients (and family members/friends). I rate them a 5. The staff was always caring and attentive. They communicated well and made efforts to engage in conversation. Activities were limited due to health circumstances but efforts to involve our "patient" were consistent within the scope of participatory ability. Food and dining arrangements were excellent. Menus were were varied and choices were broad and always well prepared. Regarding facilities, room size was appropriate for the care level. Overall cleanliness I would rank as a 4 overall and high is about as high as I would rank any facility with this focus. In general, and compared to other facilities with which I am familiar, I would rank a 5.