Liberty Properties

Th people are great here. I really like that they have so much to do with the residents. My loved one says the food is great. They always have everything nice and clean. I would recommend them to my friends.

This is a nice friendly facility but sadly they didn't have rooms available for respite care.

I am happy with The Carlisle, though she isn't happy anywhere but home. There is one hall monitor that is careless and quite rude. Other than that, it's clean and orderly, and the therapists there do a wonderful job. The people that take care of her are excellent, top notch. It's just the hall monitor, and even after a complaint from more than one person, they don't do anything about her.

They have done an excellent job caring not only for the patient, but for the family. For example, when I moved mother in, we had not fully paid for everything, and they cared more about us and my mother than they did getting their check. There was one little incident we had where one of the staff members did not do what she was supposed to do, but I contacted the director, the matter was resolved promptly, and there have been no issues since. They seem to be taking great care of my mother and I am very pleased with them.

I spoke with Vicki Caldwell who was very informative and polite. We had a very nice tour. Our visit lasted around 2 1/2 hours. The rooms turned out to be somewhat smaller than I had expected. I liked the type of activities provided which fell in line with my father's interest. The views from all the room windows were very nice to see. I liked the care charge packages.

It’s expensive, but all of these kinds of places are pricey. We don’t use a lot of care services as my loved one uses independent living. There a lot of activities. It’s a beautiful community. There is a little bit an issue of with the parking.

A deposit was put down for a room. We are still concerned about moving her, but it seems to be for the best.

Beautiful looking, but something bothers me... Mean girls?

nice and clean, rooms are small but don't think parents would be happy here

When we first moved in the food was wonderful, however we are no impressed with the quality now. The meat we had for a meal the other day was absolutely inedible. They just hired someone new so hopefully the food quality improves. They do have happy hour seven days a week which we like, and they have good entertainment. However a lot of the kitchen staff is living and we are not sure why, also the maintenance team. Another issue we are experiencing is that they do not follow through with their promises.

Like nearly every facility, they are understaffed, so if your loved one needs to be escorted to and from the dining room, this may not be the place for them. We ended up hiring private duty aid just to make sure she got to and from her room to the dining room. Ridiculous. The food is good. The hair salon is nice . Id say if your loved one has memory issues, this may not be the place for them

Staff seems overwhelmed at times and needs prompting at times to attend to ADLs. The quality of meals has been lacking.

The community could improve in food service and quality of food. Quality of activities is good. Value for the money needs improvement.

Everybody is very friendly. Some of the staff members will go out of their way to help you with any questions or concerns. But then other staff members never call you back, and you have to try to track them down in the lobby. They do a good job with cleanliness. They have a lot of activities. They just went through an ownership change though, and they will be making some changes, including their menu and food vendor. This used to be an all-inclusive facility, and it is not going to be once our lease is up. They say they're lowering the rent, but their food service is not going to be included, nor are they providing housekeeping. You'll have to pay extra for those things. It feels like a bait and switch, and I'm disappointed in that. It seems like they're forcing out some of the go-to employees as well, including our maintenance man, who was very friendly and very helpful.

- all apts: balcony or terrace - some apts: full kitchen - nice pool area; rehab gym; beauty/barber shop; spa; cards room; theatre room - Online activities calendar--LOTS of social & exercise events - bistro; private DR to host dinner party - common areas look updated - Guest meals - exercise classes - dedicated medication managers - sounds more resort/hotel like - lots of negativ reviews

The staff are knowledgeable at providing the care that is needed for my mom. They have been great since I was working with them from the start. I see they are very organized and thoughtful. The facility itself looks very clean from what I have seen when I visited. They do a pretty good job. We have family who are always available, there is no need to call a nurse.

Very nice staff and tour. My main concern is the ramps leading to the rooms that my legally blind MIL would have to negotiate.

Very nice place loved the food. No access to outside without asking permission. don't like that,my mom will never ask.Will never go outside unless I take heror they go out often.Very expensive.

I made the decision to move my mother (Alzheimer's) from an assisted living facility in Georgia to be closer to me in North Carolina last year. I LOVED HarborChase when I first visited. The staff was warm & friendly and genuinely caring. The facility itself was clean and in great condition. After 5 short months at HarborChase, I made another decision to move my mother out. Overall her care was awesome and I have no complaints about that. What I am unhappy about is that from day one, it seemed like management was constantly adding new charges to our monthly invoices. I went into the move thinking I would be paying one thing & each month it got increased. Not one month went by that I didn't question the charges or wonder why it kept getting more expensive. In December, they made the decision to program her for Memory Care during the day without consulting me first. Once this happened, the pressure increased to move her into the Memory Care Unit full time when a room became available. I knew that making this move would mean an even higher monthly invoice & financially I just couldn't do it. When I wouldn't agree to move her, management basically stated that they could no longer care for my mother. She is now in a small group home and is doing great!

This was very nice. It was clear that here, mom would need to be in memory care and to me, that just didn't seem like a good fit. There was no smell but it felt closed in to me, I wanted my mom not to be locked into a place but have the freedom to go out. I remember they had all these recliner chairs lined in a row and they said some people liked that and some people didn't, and I guess I was one of the people who didn't.