Legacy Retirement Communities

NO PLACE FOR MOM!! Mom laid in bed for a week, after falling & breaking bones in her room at Legacy. She had no ability to move w/o pain. Legacy CNAs helped her up when she fell and put her back in bed. Unbelievably, NO Ambulance was called!! X-rays taken days later at Legacy showed mom had broken bones. Yet Legacy still would not call 911!! The US is not a third world country! Mom had no access to an MD’s evaluation for over a week. Assisted living is No hospital! No rehab. No nursing home! It’s NO place to lay in bed w/ broken bones for over a week w/ few pain meds & no hospital or MD’s medical attention!

Anyone thinking of moving into or having a parent move into Legacy of Centennial Hills should seriously rethink that move. The food is so horrible many residents avoid eating in the dining room opting to go out for lunch for one meal a day so as not to have to then go to the dining room for dinner. The food is greasy, cold, unappetizing and many times not what is listed on the menu or on the daily special. The dining room staff is rude and uncaring of the resident's needs. Asking for anything out of the ordinary of a plate of food set before them goes unfulfilled. The monthly rent goes up for anything a resident does or needs that requires "attention". It is horrible.

I toured this facility and asked the marketing director to show us the cheapest room available. We came back with our loved one for a second tour. The marketing director instead of finalizing our paperwork decided to show even a cheaper room to someone else. We sat in her office waiting for well over an hour. After we learned she gave the cheaper room to a walk in (we had an appointment) we walked away from this place. I'm glad this happened as we found a much better group home that made our loved one a priority. It's a really nice facility but clearly they only care about the bottom line and making as much money off people as they can.

Not great service. The food is not great. The service is slow. Internet is horrible here. They say they have internet but some days you can’t even access it. One of the receptionists told me it is because there are too many people for the plan they have. I think they should not say they have internet if it is unusable most days. The location is good.

We toured here, and the people here did not seem like the wanted my loved one to be a part of the community. We did not feel welcomed at all. They were not willing to accommodate us when we asked to tour on a weekend, nor did they get back to us when we called requesting information and updates. Overall, I was not impressed.