LCB Management

Ask about who can enter your room/apartment when you aren't there. Ask if they have any provisions for dealing with theft. Ask about the qualifications and supervision of nursing/care staff. Ask if three meals a day are served every day, especially on holidays.

Last half of mom's time there was very poor, especially in memory care. Well it was wonderful in the beginning but things changed about 5-6 months in. Not sure if they had changed administration . People seemed to leave nursing included. [name removed] , I believe the only nurse left was absolutely wonderful and dedicated to his patients but otherwise it was agency nurses, when mom passed he moved on as well. The attendants that were there in the beginning I knew a couple that Were still there were wonderful , and then it seemed like there wasn't enough help. Many of the times her garbage wasn't emptied and her bed wasn't made when I went in which I did myself that was fine. At one time mOm had asked to go down to the dining room in her wheelchair because she was weak and tired, and the attendant who was nobody, I knew I don't know who she was, told mOm it would cost more money to go down in the wheelchair. And my mother-in-law was always very thrifty so she would not ask to go down in the wheelchair.MOm had to move to memory care because she was falling more and was confused sometimes and I was very discouraged with the care [name removed] the nurse was there and he was very attentive. He's attentive to all the patients. It wasn't clean most of the time I would have to ask when I would go in if there was someone that could help to clean the toilet and the bathroom The bathroom is shared. but it just wasn't kept up and cleaned very infrequently. She had a rug in her room and I know her furniture was there but at one point I went down to speak to the front desk mOm needed the rug vacuumed She had a tendency to eat crackers and things like cracker crumbs, and cookie crumbs would end up on the floor. I think the worst part was in memory care. They don't have a pendant and mOm was too weak at that point and a couple of times when she called to get someone to come in because she had chest pain she would call out and of course no one would answer and she would force herself to go down and see if the nurse was there, and they told her they couldn't give her any medication because there was no nurse and she suffered with chest pain all night! I had a discussion with the Director that I knew that if they had called the EMTs they would've given mom her nitroglycerin, but that didn't happen and mom didn't trust anybody anymore and neither did I because there is no nurse there at night And if the attendants don't know to call the ambulance or the EMTs, who's training them! I thought a a lot about the reserve, but I don't know what happened things just were not good when we left. We were very disappointed. I was always telling people how wonderful of a place it was when we first went there pretty much in the end. I didn't speak about it at all because I was so disappointed.

If you want food...go to Wawa or have family bring it in!! Servers, waitstaff do not show up and there are no consequences for not showing up. Not acceptable!! We pay a lot of money to live here. More times than not, they don't have food that's listed on the menu.They say they are out of it! Something has to change! There is no accountability for food not being delivered or served. Everyone just spasses the buck, saying it's being taken care of and I still don't have my food. PLEASE DO SOMETHING TO CHANGE THIS! OUTRAGEOUS!!! DO I NEED TO REPORT TO THE STATE OF PENNSYLVANIA??

The building is beautiful and we were impressed by the dining options. Also the CNAs were very kind. We ran into many issues with billing and transparency around care levels for my parents. They adjusted care levels frequently without communicating with us. My parents each were hospitalized several times within the first 3 weeks of living there and we were met with care level increases but no compassion from administration. After several meetings, we decided to move both my parents to a different facility.

We decided to move my parents there because of the beautiful campus and open restaurant policy. However, after 7 weeks we are moving them to another community. The Reserve has not been a partner in care with my family. They are the highest priced option by far in the area. We were willing to pay more if it meant exceptional care. My mother was in memory care. Her adjustment was very challenging and met with no compassion from the head nurse. Her room is often filthy. My father in assisted living has been hospitalized 5 times in the past 7 days. Each time he was discharged a nurse was there to immediately reevaluate him to increase his cost of care levels, not to check on him and his well-being. This place has $$ in their eyes. I met with admin and management several times. Perhaps the new LCB management has shifted focus. I am so angry that we are forced to move my vulnerable parents again. So many promises were made that were not kept.

My mother was in the memory care unit. The assisted living facility is nicer and I think all the scores would be slightly higher. The most important thing I would recommend to anybody is always advocate for your loved one. My biggest recommendation to them would be to pay their staff better so they use less agency staff. The agency staff were weaker than the normal staff, and that is where the care suffered.

Overall I needed to give all categories a 2, but there were definitely care staff members who cared very much for their residents but simply were not provided sufficient resources and staffing. The residential rooms were very nice, but there was insufficient staffing and materials to engage residents. There were individuals who were quite caring but staff were not provided sufficient resources and training to optimize the residents memory care experience.

Silver Square in Dover, NH is a beautiful facility. It's more of an independent facility versus an assisted living facility. Very expensive, and I wish she had the care from Lake Howard Heights in Winter Haven, FL instead. But at least she is safe, fed, and happy, with a roof over her head.

The staff, starting with management, dropped balls constantly. From move-in it was very apparent that the facility was more of an independent living environment. My wheelchair bound parent couldn't access the bathroom in the selected room and had to change to a painfully small studio since there was nothing else available. Nothing was wheelchair equipped. The kitchen sink couldn't be accessed nor could the bathroom easily. We asked for modifications to be made, but only a few were completed. We were told there were only 4 wheelchair equipped rooms in the facility (i.e. roll in showers and lowered roll under counters). The aides had to be trained on basic lifts and were not gentle at times. After developing a persistent pressure sore, they increased the care level retroactively without my knowledge, even though the wound care was done by outside skilled nurses. There was no additional care given by the staff to justify the [amount removed] increase. The food and restaurant staff were wonderful. Housekeeping was terrible, as I had to send pics to the Director of feces on the toilet seat that remained for 4 days. We had to move our parent out after 6 months, which was very difficult for all of us. This is a beautiful resort-like building, but if someone is looking for a facility where they can age in place and be properly supported, this is not it.

We moved my mom into assisted living and she loved it for a few months. The building is on the small side which was what my mom liked about it. Beautiful grounds and interior. Very well kept up, the food is amazing and staff were kind. They told us there was a "transitional" program/activities once residents showed signs of dementia. There was no program. Another issue for us was the high turnover of nursing staff. We had to move her due to declining cognitive function and lack of staff to attend to her in the assisted living area.

My Mother, a resident at Mercer Hill, fell ill in December and was placed on Hospice. All my Mother wanted was to be at home in her final days so I arranged with hospice to have her brought to HER home in Mercer Hill. Instead of being met with concern and compassion, I was met by [name removed] Guest Services Director with attempts to block my Mother from being in her own home in her final days. [name removed] showed no compassion or concern for my mother or I and only cared that Mercer Hill would not profit off my Mother's final days. When I confronted [name removed] and stated I would sue before leaving he proceeded to laugh at me. [name removed] Guest Services Director and [name removed], General Manager run Mercer Hill with a total lack of compassion and concern for the residents. [name removed] in fact raised the rent of the residents by [removed]% in 2023 ($[removed] per month for my mother) with no concern for the fact that the residents live on fixed incomes.

They lied to me about how often he'd be able to exercise and shower (promised daily, got once a week at best), the management staff was often unavailable or unresponsive, and the medication management was iffy at times. That said, he was safe and fed for the month he stayed there. But I wouldn't send him back nor recommend anyone send a loved one there unless they had no better option. I had to go there almost daily to make sure he got his meds, had enough access to water (I brought in cases of water for him), and educate the staff of his needs. He definitely decompensated at a very significantly higher rate while he was there.

The memory care unit at Pearl Street does not appear to be equipped to handle people who are entering the advanced stages of Alzheimer's or dementia. They promote the fact that someone can move into their assisted living and then continue out their time in memory care if needed. However my father eloped from their memory care unit and after an extended visit to the hospital to have his medications adjusted, they decided they would not allow him to come back so we had to find another place for him to live. It was all in all a very disappointing and frustrating experience.

We have not been very happy with Suffield by the River. It's a beautiful facility. Unfortunately we are quite disappointed with the care my mom has been receiving and the stress that puts on my father. The aids would benefit from more and consistent training. And I would recommend more staff aids rather than using an outside service. They are revamping the administration with three new administrators at one time. They keep their distance from the residents. They refer to some staff as doctors yet yet they are PAs. (House physician and Podiatrist). Mom's care has been abysmal. Except for her regular morning aid the other aids are not properly trained nor are they consistent with her care. The am and pm aids come at varying times and they actually forgot my mom one evening. Mom even fell when a new untrained aid came alone to prepare my mom for bed. The residents are required to buy their buzzers yet they often take a long time to respond and one time went to the wrong apartment. When it comes to the meals, the breakfast is great and the fact that my parents can go to the dining room at anytime and sit with whoever they want is great. Other than that the food is pretty awful, except for the baked good. Billing issues were almost impossible to resolve. No one wants to talk to you. Initially they were quite rude about adjusting their bill to reflect the promises of their marketing manager.

It became apparent very early that there was a large change over in staffing. It seemed that my mother had an aide that was new every few days. The director and business manager and sales reps have changed in July and then again in September and one of the positions in January. I received a call from a nursing director that was less than professional and when I went to meet her about a week later, she no longer worked there. Aides actually told my mother she was calling for help too often and she was going to be charged for each call.

My sister wanted to be in Rocky Hill and Ferry Park Told us she could have independent living there. She moved In and what was promised by [name removed] was not the case. I felt I was aging myself at a rapid rate just visiting her there. Nobody can walk on their own, it’s like a nursing home and the executive director told me after we moved her in there that they don’t have a lot of residents because they all passed from covid. [Name removed] had said they were close to full. I will say it is a pretty building. But if you are active like my sister don’t go here. The activities are slow and the activity girl talks to you like You are a child. It just wasn’t for my sister and was very expensive!!! She only stayed a month or so and is much happier elsewhere.

The current administration lacks communication with the family. The community switched pharmacies without letting the family know, and this has caused delays in my loved one getting medications that are needed in a timely manner. I would recommend you make sure that this community is able to completely care for your loved one. If you don't want to have full involvement with your loved one's care, this isn't the place for your loved one. The meals are really good; however, they don't accommodate the dietary restrictions. The chef does puts together well menus. I was able to bring wine for my loved one to use and the community has lost these items. I ended up labeling the items the next time prior to bringing them into the community for my loved one.

The halls were dirty, the carpet was dirty. People seemed very frail, the dining room was dark.

Although it is a beautiful facility, the management and staff are not friendly and could care less about their residents. Other than wait staff in the dining room, I am truly displeased by the front desk and administrative staff. My grandmother deserves to be greeted and spoken to in a friendly manner. Also, she pays extra to have her room cleaned and it is never clean. The sink has been clogged for months, the bathroom is disgusting and there is a layer of dust on her coffee table.

Placing 2 Seniors in a one bedroom space account their financial situation is not kindness, its maximizing profit. [Name removed] you should be ashamed! After bleeding people of their life savings then casting them aside is just wrong. This will be blogged across the internet for the public to decide. - This is a heartless assisted living facility.